Atrocious customer support CRED...

[cardex]

My query : How do I change bank mandate for CRED cash EMI?

CRED CS : Update the latest version of the app.

seriously?

 

[Garvit]

My query : How do I change bank mandate for CRED cash EMI?

CRED CS : Update the latest version of the app.

seriously?

Tag them on Twitter instead.

 

[SSV]

Tag them on Twitter instead.

+1... My vote goes here as well

 

[SSV]

My query : How do I change bank mandate for CRED cash EMI?

CRED CS : Update the latest version of the app.

seriously?

Sometimes I wonder , they purposefully put these kind of idiots , to discourage us calling them again...
Not sure though...

 

[cardex]

Sometimes I wonder , they purposefully put these kind of idiots , to discourage us calling them again...
Not sure...

they don't even have a CS number!!

 

[cardex]

Tag them on Twitter instead.

did that after same answer thrice, finally

"I regret the inconvenience caused to you. In regard to your concern, I have escalated the issue to the internal team we will get back with an update on or before September 7th, 2023."

Sep 7th!!! for a simple query on how to change bank?

 

[SSV]

they don't even have a CS number!!

I know, there are many like that, Swiggy, Delhivery..etc.. atrocious is a small word to describe these guys..

 

[cardex]

I know, there are many like that, Swiggy, Delhivery..etc.. atrocious is a small word to describe these guys..

deleted all my cards, revoked mail permissions, GTH Cred.

 

[iamabhisekagar]

Use Twitter DM, they are more helpful

 

[anilkrsh]

Their customer care is manned by hopeless people. I had once raised a concern about my credit score going down by 200 points after taking their personal loan. I had to spend 30mins explaining the customer care girl about what's a credit score and what banks report!!

And the reply was she is going to escalate this issue!!

 

[anilkrsh]

deleted all my cards, revoked mail permissions, GTH Cred.

But how?? It has to be ultimately done by a customer care rep. I tried thrice and customer care folks said, they'll do it and then disappeared and never responded to my emails.

 

[MC_007]

Im trying to change my mandate from last 5 months,there is no such option exist in the app.
No customer support number also.
I just dropped the idea to change my bank mandate.

 

[akshayhs]

But how?? It has to be ultimately done by a customer care rep. I tried thrice and customer care folks said, they'll do it and then disappeared and never responded to my emails.

Can you elaborate what you want? So that you may get the help here

 

[akshayhs]

I had to spend 30mins explaining the customer care girl about what's a credit score and what banks report!!

Most places have this issue. They hire someone who can communicate in English at the most basic level and be done with it. Hiring subject matter representatives is going to cost them a bit higher because they can demand more pay and while it's justified and a win-win for both the customer and the service provider, they won't do it.

 

[akshayhs]

Off topic, can you people let me know what is the interest rate at which CRED cash is available to you? I closed mine recently and it was issued at 18% ROI for my account.

 

[cardex]

But how?? It has to be ultimately done by a customer care rep. I tried thrice and customer care folks said, they'll do it and then disappeared and never responded to my emails.

On cred app, you get option to remove cards

 

[cardex]

Im trying to change my mandate from last 5 months,there is no such option exist in the app.
No customer support number also.
I just dropped the idea to change my bank mandate.

I have closed the bank account, guess will have to pay emi in advance instead of auto debit

 

[cardex]

Their customer care is manned by hopeless people. I had once raised a concern about my credit score going down by 200 points after taking their personal loan. I had to spend 30mins explaining the customer care girl about what's a credit score and what banks report!!

And the reply was she is going to escalate this issue!!

Which number you called? Are they listed?

 

[akshayhs]

Which number you called? Are they listed?

They don't accept incoming calls. Their phones are outgoing only.

 

[cardex]

Im trying to change my mandate from last 5 months,there is no such option exist in the app.
No customer support number also.
I just dropped the idea to change my bank mandate.

DM them on twitter and ask them to send auto pay link to your whatsapp account, they will send and you can change the bank within 3 days of message.