July me mila tha card, waiting for January so that at least request kar saku for Zenith
Copy paste this. I just sent this to AU Bank!
EMAIL:
To:
Subject: Urgent: Severe Dissatisfaction and Unresolved Issues with Credit Card Account
Dear AU Bank Customer Service Team,
I hope this email finds you well. I am writing to express my extreme dissatisfaction and frustration regarding the numerous issues I have faced with my AU Bank credit card account.
Firstly, I was initially offered a credit limit of 5 lakh INR, as per the terms agreed upon during the application process. However, upon receiving the card, I was shocked to discover that the actual credit limit allocated to me is only 3.5 lakh INR. This significant discrepancy is unacceptable and goes against the terms we agreed upon.
Furthermore, during the application process, I was promised a lifetime free AU Zenith credit card. To my surprise, upon completion of the application, I found that I was issued an AU Xcite Ace credit card instead. This is a clear breach of trust and misrepresentation of the product I applied for.
Additionally, I have diligently reviewed my card statements and have not received any cashback as per the benefits associated with the AU Xcite Ace credit card, as advertised on your website under AU Swipe UP. This not only raises concerns about the transparency of the information provided but also questions the reliability of the services offered.
Despite multiple attempts to address these issues through various channels, I have been asked to wait for a resolution for six months. Regrettably, even after numerous communications and the passage of considerable time, none of the aforementioned problems have been rectified.
I am extremely disappointed and disgusted by the errors and inconsistencies in the services provided by AU Bank. As a valued customer, I expect the utmost professionalism and adherence to the commitments made during the application process.
I urge you to investigate these matters promptly and provide a comprehensive resolution to the problems I have highlighted. I insist on a clear and transparent explanation for the discrepancies in the credit limit, the change in the credit card type, and the non-receipt of cashback as promised.
If these matters are not addressed to my satisfaction within a reasonable timeframe, I may be compelled to escalate this issue to the relevant regulatory authorities and explore legal avenues to protect my rights as a consumer.
I trust that AU Bank takes this matter seriously and resolves it promptly to restore my confidence in your institution.
Sincerely,
Your name
(Registered Mobile Number)
UPDATE THE EMAIL AS PER YOUR NEED!
FYI:
Apply For AU Bank Xcite Ace Credit Card and allow entry to airport lounges, fuel surcharge reductions, and cashback on transactions, & other benefits.
cardinsider.com
