Axis Airtel Cashback Credit

[ujjwal2024]

I took Axis Airtel last month and My first bill is generated is today...
I did not see any cashback or any Joining benefit in the statement
When I will get the cashback credited to my account?

 

[Jeevan rao]

That's Great 👍 , now I should also write an email about pending Cashback

Did you wrote an email directly to PNO or went through Level 1 , Level 2 and then PNO (Level 3) ?

I first mailed the pno (their service ticket is still in progress btw) & then I called the customer care and they transferred the call to their senior executive who asked me to mail the proof to email.services@axisbank.com
Today that senior executive called me & informed that the cashback will be credited

 

[Master Chief 117]

I first mailed the pno (their service ticket is still in progress btw) & then I called the customer care and they transferred the call to their senior executive who asked me to mail the proof to email.services@axisbank.com
Today that senior executive called me & informed that the cashback will be credited

So what should i do first, mail PNO or call customer care or directly mail on email.services@axisbank.com with proof ?

 

[Jeevan rao]

So what should i do first, mail PNO or call customer care or directly mail on email.services@axisbank.com with proof ?

Call customer care first & inform them about the issue. Either they will provide you a solution or will connect you to a senior who will ask you to mail the proofs to email.services.
Wait for couple of working days post that for their response and then mail pno if the issue is still not resolved.

 

[dipendrak1]

Call customer care first & inform them about the issue. Either they will provide you a solution or will connect you to a senior who will ask you to mail the proofs to email.services.
Wait for couple of working days post that for their response and then mail pno if the issue is still not resolved.

As a proof do we need to send the screenshot of order page or invoice? I can't find the card details anywhere in the order history or in invoice.

 

[Jeevan rao]

As a proof do we need to send the screenshot of order page or invoice? I can't find the card details anywhere in the order history or in invoice.

Yes, they asked me the snapshot of the order from Swiggy app. They will match it with transaction amount and date

 

[Jeevan rao]

Got a call from Axis, they said they have verified my request & pending cashback will be credited on/by October 31st

Update****
Received the additional cashback on October 31st as the PNO had informed