Axis Atlas Axis atlas not giving milestone on reaching 15 lakhs

[darshanbafna]

So the thing is, I reached 15 lakh milestone on Axis atlas. But they did not credit the bonus miles citing I have not reached 15 lakh milestone.

I did 2 utilities transactions on 19th april which amounts to 40k in total. I have received edge miles for it but they are not considering for milestone. PNO is not giving satisfactory reply. Interesting thing is on paying renewal fee i got 5000 edge miles and i am currently in platinum tier. but they are saying you have not met the spend threshold of 15L.

What can I do. Pno is not replying specifically

 

[Thomas244]

Spend another 40000 and cover it. I also lost out but my time was over. Cudnt do anything

 

[kvndsz512]

So the thing is, I reached 15 lakh milestone on Axis atlas. But they did not credit the bonus miles citing I have not reached 15 lakh milestone.

I did 2 utilities transactions on 19th april which amounts to 40k in total. I have received edge miles for it but they are not considering for milestone. PNO is not giving satisfactory reply. Interesting thing is on paying renewal fee i got 5000 edge miles and i am currently in platinum tier. but they are saying you have not met the spend threshold of 15L.

What can I do. Pno is not replying specifically

its clearly mentioned in site that utilities won't be counted towards milestone

 

[RathoreS]

Mail them asking for total spends. For me app was showing 7.5L milestone completed, but when i mailed them they said the spends are around 7.4 only.

 

[Nishan11]

So the thing is, I reached 15 lakh milestone on Axis atlas. But they did not credit the bonus miles citing I have not reached 15 lakh milestone.

I did 2 utilities transactions on 19th april which amounts to 40k in total. I have received edge miles for it but they are not considering for milestone. PNO is not giving satisfactory reply. Interesting thing is on paying renewal fee i got 5000 edge miles and i am currently in platinum tier. but they are saying you have not met the spend threshold of 15L.

What can I do. Pno is not replying specifically

If you are spending so much money to get benefits of platinum tier on Atlas, you could have spent some time in reading terms & conditions for spends eligible for tier upgrade.

Utilities are not counted for tier upgrade. If there is still time left for card renewal, you can spend on eligible category.

If renewal date crossed, nothing can be done,no matter whom you approach.

 

[GG21]

does education spends counted in milestones. I just got atlas and have an upcoming school fees payment in March

 

[sourpai]

does education spends counted in milestones. I just got atlas and have an upcoming school fees payment in March

Yes they are counted.

Please search "axis atlas excluded categories" on google. You will get link for PDF file in first few links dated 20th April 2024... It solve all the questions you have

 

[GG21]

Thanks a ton

 

[drsel]

So the thing is, I reached 15 lakh milestone on Axis atlas. But they did not credit the bonus miles citing I have not reached 15 lakh milestone.

I did 2 utilities transactions on 19th april which amounts to 40k in total. I have received edge miles for it but they are not considering for milestone. PNO is not giving satisfactory reply. Interesting thing is on paying renewal fee i got 5000 edge miles and i am currently in platinum tier. but they are saying you have not met the spend threshold of 15L.

What can I do. Pno is not replying specifically

You should never spend on anything that does not earn miles, because those spends will not qualify for the milestone benefit also.

 

[darshanbafna]

So the thing is, I reached 15 lakh milestone on Axis atlas. But they did not credit the bonus miles citing I have not reached 15 lakh milestone.

I did 2 utilities transactions on 19th april which amounts to 40k in total. I have received edge miles for it but they are not considering for milestone. PNO is not giving satisfactory reply. Interesting thing is on paying renewal fee i got 5000 edge miles and i am currently in platinum tier. but they are saying you have not met the spend threshold of 15L.

What can I do. Pno is not replying specifically

To

You should never spend on anything that does not earn miles, because those spends will not qualify for the milestone benefit also.

on 19th april utilities were counted from 20th april it is not counted .i got edge miles for the utilities transaction. I am already in platinum tier on renwal

 

[darshanbafna]

If you are spending so much money to get benefits of platinum tier on Atlas, you could have spent some time in reading terms & conditions for spends eligible for tier upgrade.

Utilities are not counted for tier upgrade. If there is still time left for card renewal, you can spend on eligible category.

If renewal date crossed, nothing can be done,no matter whom you approach.

on 19th april utilities were counted from 20th april it is not counted .i got edge miles for the utilities transaction. I am already in platinum tier on renewal. Also the fact axis customer had confirmed i reached milestone but they are denying. I got 5000 miles on renewal had i not reached milestone I would have got 2500. I did read terms and conditions utilities was considered on 19th April according to t&c