Axis Bank Burdundy Account opening

[SteelSh0t]

I visited Axis bank to open Burgundy bank account. They asked me to give initial funding of 5 lakhs which I did online through the Axis Bank website. But after that, I received an SMS from Axis few hours later that - We're unable to process your Axis Bank Burgundy Savings A/c application. Please deposit required funding amount to resume the process. T&C apply.
I called customer care and provided the Customer ID from the Instakit that I received today and the customer care rep says that they cannot find any money on my Customer ID. Can anyone recommend what should I do next?

 

[Priya KaramPriya Karam is verified member.]

already have both axis n citi account,are you having account upgraded or merged.

yes, if you want to upgrade it can be done e.g from Burgundy to Burgundy private.