Axis Bank CC 120 Day Fulfilment

[sameerdes]

I have an Axis Select CC & have been using their Grab Deals offers since Nov when they launched Travel Edge & started giving 5x/10x offers. I have been facing issues with 120 days fulfilment. Had to escalate via twitter/chat support for my 1st set of txns after which I got my 10x points & now again for next set of txns also not yet credited even after 120 days. Has anyone else faced this? Any suggestions to escalate or get a permanent fix for this?

 

[adjjoshi]

Axis bank escalation matrix:

1. Raise a complaint on Axis Bank support chat

Scroll down on Axis support page for raising a complaint

2. In case issue is not resolved from above, then Contact branch
3. If not resolved by branch officials, then Escalate to Branch Manager
4. Escalate to Circle Nodal Office (https://www.axisbank.com/docs/defau...10.239847129.1647941929-1968785734.1647083266)
5. Escalate to Principal Nodal Office

 

[sameerdes]

@adjjoshi - I did use the chat support last time & got a reference number too. But i followed up with the same ref number few days later with Axis Twitter support & they mentioned that I had already received correct RPs. Had to DM them on Twitter with screenshots & details again post which I got another reference number & this time / this request ended up getting me the fulfilment. Its all rather irritating. Thinking to escalate to nodal officer/service head whoever might be there.

 

[adjjoshi]

@adjjoshi - I did use the chat support last time & got a reference number too. But i followed up with the same ref number few days later with Axis Twitter support & they mentioned that I had already received correct RPs. Had to DM them on Twitter with screenshots & details again post which I got another reference number & this time / this request ended up getting me the fulfilment. Its all rather irritating. Thinking to escalate to nodal officer/service head whoever might be there.

in that case, escalate to your region's nodal officer. Here's a list - https://www.axisbank.com/docs/defau...10.239847129.1647941929-1968785734.1647083266