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Axis Bank May Issue Legal Notices for Unsettled Negative Reward Points Balances

Even if you leave you door open, the thief can't say he is not guilty of theft because it was your fault for leaving the door open. Agreed that Axis is at fault here. But they are not wrong in demanding that the thieves return the points they stole.
Thieves are guilty hence they are thieves. They will for sure pay through their nose for it. But axis is a bad guard who couldn't guard money. They should have demanded the money immediately after the fact or within a few months. It took them 2 years to come out with this. This shows how lax they are. Yearly audits should have highlighted these deficiencies. They must be out under embargo until they don't correct these deficiencies. IT mistakes happen is not a good enough excuse here. They are handling public money. I won't trust then with mine.
 
OP sounds like Kejri. Find faults and blame others.

The bottom line is the people who misused a facility should suffer and bank should take action (whatever appropriate).

Questioning bank as why they allowed this and didn't allow that etc. is more of kejri types thing which is of no value.
 
a man in a military uniform is standing in front of a room with people sitting at tables .
 
Would like to share my experience with Axis Bank here.

March 11 - Axis Bank suspended my Edge account citing non-personal use without any proof, asking for invoices dated from a specific date to a specific date, which would involve sending at least 20 different invoices.

March 12 - I sent a formal email asking for the seriousness of the email, also mentioning that none of my travel has been for work. I'm a freelance web designer who can work from anywhere, and I don't have to travel for work.

March 13 - Axis Bank asked for specific invoices, from my vacation to Kenya and Mauritius, along with a dinner invoice from Fairfield Vadodara, which happens to be in my hometown.

March 13 - I sent these invoices to Axis Bank. Received confirmation email from both customer care and PNO.

March 19 - Axis Bank put out different PDFs devaluing their credit cards along with reward points, while Edge Rewards account still remains blocked.

March 21 - I sent one more email to Axis Bank, a rather sarcastic one, as a last attempt to get them to unblock my account.

March 30 - Received an email from Axis Bank mentioning they never received the invoices that I sent, and asked to share the same again.

March 31 - At this point, I figured they were stalling; so out of frustration I told them to cancel both my cards (Magnus and Atlas) permanently, and told them to keep my reward points.

April 1 - Axis Bank confirmed that cards are canceled and deactivated permanently, and asked me to provide a canceled cheque copy as there was an excess amount of ₹0.61 on my credit card. I told them to keep this excess amount as well saying that the bank needed it more than I do.

April 8 - I opened the app randomly and to my surprise, I was able to log in into my Edge account. I redeemed 44,100 Edge Miles immediately. I never received any official communication from Axis Bank mentioning that my Edge account was unblocked, so this must have been an error from their end. Or maybe they are legally required by RBI to let customers redeem their points after card closure? I have no idea what happened here.

April 10 - 88,200 Green points were credited to my ITC account.

So in retrospect, the bank blocked my rewards account, I was able to walk away with all my reward points anyway, and Axis Bank lost a customer.

I sent another email to Banking Ombudsman complaining about the unfair devaluations, but nothing came out of it. Atlas card had a reward structure where some of the benefits were to be unlocked in next year, if you reach a certain tier. However, Axis removed these features before customers could even use it.

My card was activated sometime in August 2023, and I had reached gold tier by February 2024. According to the terms when I signed up for the card, I was to receive 2 Meet & Greet Services which I could have used between August 2024 and August 2025. But Axis removed these services before I had a chance to use it.

And these weren't free cards. Many Magnus users paid ₹12,500 plus taxes to enjoy unlimited lounge benefits and complimentary one-on-one movie tickets, but Axis removed these features in the midst of card-membership year. And these kind of devaluations were done across their entire credit card lineup. The bank made too many promises to increase their customer base, and then they did a Pikachu face when it came to keeping these promises. What a scummy bank!
 
RBI not taking actions against any Bank in my case IDFC LEA team reported my savings account at cyber crime portal resulted my bank account freeze i struggled form 6-7 months for revocation and after RBIO it successfully unfreezed after EDD and SVR but lien haven't removed and from the RBIO office i received cyber portal compliant copy so I emailed ceo dear of IDFC they continuosly ignored my issue then I filled my case at RBIO CMS and consumer forum but RBIO rejected my compliant stating same subject matter compliant and not allowed me to appeal the worst side of RBIO is this for God Grace idfc ceo desk executive called me for consumer forum compliant and now assured me that if they their is mistake form bank side then they will resolve it and revert me in 2 days

RBIO allowing banks to harrass customer because deficiency in customer service related Cyber Crime compliant RBIO will not intervene

In my case my account is falsely reported I have written confirmation from an institution called Livquik but unable to do anything stucked

I was harshly harrassed and disrespected by my bank because of IDFC and Livquik and RBIO rejected my all the compliant it's very frustrating for me
 
Exactly, It is hilarious that people who used to witchunt about who shared the trick on twitter/forum etc blaming that it led to devaluation while the actual reason for devaluation are abusers are jumping on technicality that it is Axis's fault for not having a "robust" system. Reminds of that Upmanyu joke, "Murderer toh gala kaatega hi, tum kyun gala leke bahar nikle?"

And also, as mentioned in the forum, for contracts/debts the statute of limitations is 3 years. There is a doctrine of good faith and IPC Sec 52 clearly defines an act not done in good faith. There are various cases where a contract has to be executed in good faith by both parties.
  • In the case of Union of India v. D.N. Revri & Co.,(1976) the Hon'ble Court emphasized adopting a common-sense approach in interpreting contracts, ensuring that the essence and benefit for both parties are not thwarted by narrow or pedantic interpretations, particularly in commercial contracts subject to policy changes.

  • The intention of the parties, which is crucial in determining the scope of good faith in contracts, can be ascertained from the express words used, the nature of the subject matter, the nature of the contract itself, and the surrounding circumstances, as held in the case of Swarnam Ramachandran v. Aravacode Chakungal Jayapalan (2004).

What are the potential consequences for violating the principle of good faith in contractual dealings? Breach of Contract: Failure to act in good faith constitutes a breach of the implied contractual obligations, rendering the defaulting party liable for damages or other remedies available under the law of contracts.

The bank can allege that the No Dues Certificate was issued under a material mistake of fact i.e., the bank did not know the extent of the exploitation at the time. Under Section 20 or 21 of the Indian Contract Act, a contract or release granted under a fundamental mistake may be voidable or subject to restitution. Also, it has been established that providing a No Dues Certificate does not mean that they cannot file for damages later. (https://law.asia/no-claim-certification-does-not-relinquish-claims/)

Also, as per Section 70 of the Indian Contract Act, 1872, the principle of unjust enrichment, Axis bank can argue that the customers cannot be allowed to profit from a known mistake or glitch.

The only thing Axis needs to show is that these transactions were done to defraud the bank. Now people who did it once or twice most probably did not do it with intention to defraud. But people who did it repeatedly, it will show the clear intent to defraud.

So, since we are not in North Korea, the rule of the law stands, and Axis does have a strong legal stand. Let's see if they would go all the way or not. I doubt it cause Axis management has been known to be impotent, incompetent and useless.

Edit: Ohh and if they defined the value as 20p, they just can't come and ask for 40p. So, this aspect will most probably get settled at 20p or less.
This whole logic is based on the premise that reward points have monetary value. Reward points are not equivalent of credit/loan provided by bank.

If reward points have monetary value then ITD has the right to comes to everyone's door for a tax demand, including the past years. I guess then they will right in asking for a tax + penalty for these rewards which we haven't been disclosing in our ITRs.

If it were, then all banks would be required to deduct TCS and we would be required to disclose in ITR.
 
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Yes, people stole points and it can't be blamed that Axis bank didnt have control in place. If a shop doesn't have security apparatus, it doesn't mean ppl can steal from it. Yes, axis should have simply cancelled these customer's card (if they were active) and bar them for future. Recouping the 2 year old points can be very difficult and then it opens a pandora box. What if other banks now start claiming all the points tricks of the past and present as their mistakes and start asking the refunds. So its important for Axis bank to acknowledge the misbehaviour of their customer and move on from it. If they just go after their top 100 abusers, that can also make life easy for large number of folks. PS: I don't have any axis card.
 
All Axis Supporters with Single (or Double) digit post count getting active just for this😜.

View attachment 84907
Do you mean taking a fair side is a crime only because the majority is on another side?

I would not have commented on this sensitive topic if others had been fair enough to realize the mistake made by both parties (Axis and exploiters).

In the initial 60 comments, almost everyone blamed Axis for this and many supported exploiters (feels) as if it's their haq ka paisa. That's what hurt me.
 
Do you mean taking a fair side is a crime only because the majority is on another side?

I would not have commented on this sensitive topic if others had been fair enough to realize the mistake made by both parties (Axis and exploiters).

In the initial 60 comments, almost everyone blamed Axis for this and many supported exploiters (feels) as if it's their haq ka paisa. That's what hurt me.
Did I say anything 😂? But here is some philosophy 😜.

Both Yudhishthir and Duryodhan were fair in their own eyes. "Fair" is a relative term. What you think is fair maybe unfair for others and vice versa.
 
Do you mean taking a fair side is a crime only because the majority is on another side?

I would not have commented on this sensitive topic if others had been fair enough to realize the mistake made by both parties (Axis and exploiters).

In the initial 60 comments, almost everyone blamed Axis for this and many supported exploiters (feels) as if it's their haq ka paisa. That's what hurt me.
You're only looking at one aspect. What about when Axis Bank froze reward accounts, stole people's miles, devalued their paid cards, refused to provide services that they offered when they charged annual fees? If you're conveniently willing to ignore all that, might as well just say that Axis Bank made a mistake, and they should suck it up. It's a two-way street.
 
Would like to share my experience with Axis Bank here.

March 11 - Axis Bank suspended my Edge account citing non-personal use without any proof, asking for invoices dated from a specific date to a specific date, which would involve sending at least 20 different invoices.

March 12 - I sent a formal email asking for the seriousness of the email, also mentioning that none of my travel has been for work. I'm a freelance web designer who can work from anywhere, and I don't have to travel for work.

March 13 - Axis Bank asked for specific invoices, from my vacation to Kenya and Mauritius, along with a dinner invoice from Fairfield Vadodara, which happens to be in my hometown.

March 13 - I sent these invoices to Axis Bank. Received confirmation email from both customer care and PNO.

March 19 - Axis Bank put out different PDFs devaluing their credit cards along with reward points, while Edge Rewards account still remains blocked.

March 21 - I sent one more email to Axis Bank, a rather sarcastic one, as a last attempt to get them to unblock my account.

March 30 - Received an email from Axis Bank mentioning they never received the invoices that I sent, and asked to share the same again.

March 31 - At this point, I figured they were stalling; so out of frustration I told them to cancel both my cards (Magnus and Atlas) permanently, and told them to keep my reward points.

April 1 - Axis Bank confirmed that cards are canceled and deactivated permanently, and asked me to provide a canceled cheque copy as there was an excess amount of ₹0.61 on my credit card. I told them to keep this excess amount as well saying that the bank needed it more than I do.

April 8 - I opened the app randomly and to my surprise, I was able to log in into my Edge account. I redeemed 44,100 Edge Miles immediately. I never received any official communication from Axis Bank mentioning that my Edge account was unblocked, so this must have been an error from their end. Or maybe they are legally required by RBI to let customers redeem their points after card closure? I have no idea what happened here.

April 10 - 88,200 Green points were credited to my ITC account.

So in retrospect, the bank blocked my rewards account, I was able to walk away with all my reward points anyway, and Axis Bank lost a customer.

I sent another email to Banking Ombudsman complaining about the unfair devaluations, but nothing came out of it. Atlas card had a reward structure where some of the benefits were to be unlocked in next year, if you reach a certain tier. However, Axis removed these features before customers could even use it.

My card was activated sometime in August 2023, and I had reached gold tier by February 2024. According to the terms when I signed up for the card, I was to receive 2 Meet & Greet Services which I could have used between August 2024 and August 2025. But Axis removed these services before I had a chance to use it.

And these weren't free cards. Many Magnus users paid ₹12,500 plus taxes to enjoy unlimited lounge benefits and complimentary one-on-one movie tickets, but Axis removed these features in the midst of card-membership year. And these kind of devaluations were done across their entire credit card lineup. The bank made too many promises to increase their customer base, and then they did a Pikachu face when it came to keeping these promises. What a scummy bank!
You're only looking at one aspect. What about when Axis Bank froze reward accounts, stole people's miles, devalued their paid cards, refused to provide services that they offered when they charged annual fees? If you're conveniently willing to ignore all that, might as well just say that Axis Bank made a mistake, and they should suck it up. It's a two-way street.
No, I never wrote that Axis is Good. They are one of the worst. Your case is fair (conditionally). But assuming that your reward points were fair points, then you must try to expose Axis for their wrongdoings. But if they were not, then why didn't you donate them to Axis as you did for Rs. 0.61?

This case is different from what u wrote in your previous comment.
Here, a bad bank is trying to correct its mistake. A bank is not a living body; it's not the bank; rather, (past) employees did something wrong with it. Now, a new generation is taking the burden to rectify it.
 
No, I never wrote that Axis is Good. They are one of the worst. Your case is fair (conditionally). But assuming that your reward points were fair points, then you must try to expose Axis for their wrongdoings. But if they were not, then why didn't you donate them to Axis as you did for Rs. 0.61?

This case is different from what u wrote in your previous comment.
Here, a bad bank is trying to correct its mistake. A bank is not a living body; it's not the bank; rather, (past) employees did something wrong with it. Now, a new generation is taking the burden to rectify it.
I didn't pursue it further because I got what was rightfully mine. The bank played the "guilty until proven innocent" card first, and when I provided with all the invoices that proved that this was personal travel, they decided to stall until they devalued these rewards and were in a position to finally let users redeem it. This is not how you do business. This case might be different, but the bank's behavior is still the same. If there's a loophole in your system, it is your responsibility to fix it. You can't just give free lunch to someone and ask them to pay for it a year later. And that's not it, the bank manufactured new terms, after their contracts ended with the customers, and now are demanding double the lunch money. I don't sympathize with this bank one bit here. Someone who's got a Harvey on speed dial should definitely file a class action and bring these interns down to their knees.
 
This whole logic is based on the premise that reward points have monetary value. Reward points are not equivalent of credit/loan provided by bank.

If reward points have monetary value then ITD has the right to comes to everyone's door for a tax demand, including the past years. I guess then they will right in asking for a tax + penalty for these rewards which we haven't been disclosing in our ITRs.

If it were, then all banks would be required to deduct TCS and we would be required to disclose in ITR.
Absolutely yes. The moment the number of people who use RP to book flights and hotels abroad and circumventing LRS TCS limits and make it a joke, this will happen. Nirmala Tai and her band is waiting. It is very easy to data mine this by inserting PAN quoting of all international bookings. Recently I saw Emirates asking PAN for regular revenue booking.
 
This whole logic is based on the premise that reward points have monetary value. Reward points are not equivalent of credit/loan provided by bank.

If reward points have monetary value then ITD has the right to comes to everyone's door for a tax demand, including the past years. I guess then they will right in asking for a tax + penalty for these rewards which we haven't been disclosing in our ITRs.

If it were, then all banks would be required to deduct TCS and we would be required to disclose in ITR.
Absolutely yes. The moment the number of people who use RP to book flights and hotels abroad and circumventing LRS TCS limits and make it a joke, this will happen. Nirmala Tai and her band is waiting. It is very easy to data mine this by inserting PAN quoting of all international bookings. Recently I saw Emirates asking PAN for regular revenue booking.
Reward points might or might not have monetary value, this is extremely hard to prove either way. But it does cost the bank something. When you transfer your Amex points to let's say Marriott; I don't exactly know what happens behind the scenes, but in simple words, Amex essentially buys Marriott points on your behalf at a negotiated rate. This can be 25p, 30p, nobody knows outside of these two companies. Maybe @BestBanker can help!

Taxing reward points is way more complicated than this though, and I personally don't think that Stree has the capability to figure out such complex structure. The only thing they do is tax these at fixed rate of what the bank is willing to provide its customers. Amex offers 25p for each point when you convert it into cash, so each and every point you earn is valued at that, and gets added to your income. Whatever rate above 25p you redeem this at is your bonus.

But they can never tax these points at redemption level. We're talking about hundreds and thousands of loyalty programs worldwide that might or might not have any presence in India.
 
I had a failed txn with SBI DC for Rs.1220 for which they rewarded 12 pts pr Rs.3 in past. I mailed SBI to take it back as I feared legal action from them. Instead they gave me 12 more. Now I will move to RBI, CBI against them so that I won't face legal action for Rs.6 in future. 🤣

Axis can send legal notices and people will tell court that Axis is itself an illegal entity and SC will quash its banking license.

On a serious note, I have known many loopholes till now but my morals are high and can't fit in that loops. Only when I see a DC reward on CC< my morals goes for a sleep for sometime and then when bank close that with 6012, they are back.
Avg guy who needs to pay CC bills 6 figures and above each month
 
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