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Axis Bank May Issue Legal Notices for Unsettled Negative Reward Points Balances

Again, I'm not supporting those who exploited the system to such an extent. I'm simply questioning Axis Bank for not fixing the issue sooner, for their IT infrastructure.
But yea... having different opinion s totally fine... but honestly the screenshot looks edited to me.
Yes sir, I can understand. I am not pointing towards you. Infact I liked the way you are facilitating to reach to some conclusions rather than stretching it further. I also understand banks have their resources but we do not.

In last few months I already realised you won't stop others for their differences of opinion.
 
To those people who say Axis is right,

Say for example, RBI suddenly imposes a ban on the bank where you have deposited all of your life savings. As you are not insured of an amount greater than 5L, you are looking at loss of your life's savings. Morally, you did nothing wrong & should not lose a penny. But because you have already agreed to the T&C when you signed up, you stand no legal right to claim recovery.

So, I don't think there is any point talking of morality & ethical values where it does not exist. Had it existed, there wouldn't have been anyone running around courts for 8 years to get their own money.

I am not saying people who have intentionally gamed the system and misused their card are right. They are the reason why several genuine customers also come under the scanner. But, all of this tells us that there are major flaws in our banking system. The flawed terms do allow these people to game the system by closing their card, the same way it has allowed Axis to take away the benefits after charging annual fees.

If you really want to hold someone accountable, it is Axis itself and their IT services provider. In fact, I believe Axis already knows that technically they cannot recover anything from their old customers. The email is probably a cheap attempt to bully its customers and make profits from those not willing to give a fight.
 
Very good move but extremely late by Axis... the actual real abuser already left axis platform and may be abusing some other platforms which we may know later after the game gets over.
Nevertheless Axis is definitely at fault here for allowing the loopholes (RBI must investigate and take adequate steps/penalties/sanction).. and those -ve reward points card holders who abused the loopholes and refused to settle the dispute Must be thoroughly investigated for potential financial frauds to other institutions also.
Ultimately strict action as per law must be taken by the bank and RBI also to discourage card holders to abuse the banking system loopholes (if any)
 
What surprises me is that no one besides @Technofiino is saying that points are reversed.axis reversed 96 points from my account for some transaction which i don't even remember.I am not even bothered to check as it was minimal.

but what about other genuine customers who got points accidentally and they have redeemed it and closed the card.is axis going to send an email for 50 -100 points to everyone.

such a mess.but not seeing people mentioning about points reversal.i have assumed that many more users have affected via this given the popularity of axis cards.
 
Majority here are taking evil's stand. Justice ka toh dhajiya uda diya. Unko lagta hay bank ne unko donation dia tha. Are bhai, bank ka paisa kea ped pe ugte hay? Aur han, naahi main bank ka peada hun, naahi main unke support mein hun. Mai toh bas hypocrites ko aina (mirror) dikha raha hun.

Few lines for my dear exploiters

Bank ne hamko luta,
tumne bank ko luta.
Jav hamne sunayi tumhe hamari gatha,
tumne hume bola, bank se mango ur haq ka paisa.
Aur jav bank tumse mange wo paisa,
tav tumhe keu char gayi nasha!

Iska title kya rakhe?
"Ek toh chori, upar se sinajori"
"Chor k ghar mein dakaiti"
"Bank k technical glitch, aam aadmi pareshan"
"Story of retail malllliyas & mooodis"
"Mera kharcha bank varega"
 
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Majority here are taking evil's stand. Justice ka toh dhajiya uda diya. Unko lagta hay bank ne unko donation dia tha. Are bhai main bank ka peada nehi hun.

Few lines for my dear exploiters

Bank ne hamko luta,
tumne bank ko luta.
Jav hamne sunayi tumhe hamari gatha,
tumne hume bola, bank se mango ur haq ka paisa.
Aur jav bank tumse mange wo paisa,
tav tumhe keu char gayi nasha!

Iska title kya rakhe?
"Ek toh chori, upar se sinajori"
"Chor k ghar mein dakaiti"
"Bank k technical glitch, aam aadmi pareshan"
"Story of retail malllliyas & mooodis"
"Mera kharcha bank varega"
You're conveniently ignoring all the genuine users who are caught up in this mess.
 
Majority here are taking evil's stand. Justice ka toh dhajiya uda diya. Unko lagta hay bank ne unko donation dia tha. Are bhai main bank ka peada nehi hun.

Few lines for my dear exploiters

Bank ne hamko luta,
tumne bank ko luta.
Jav hamne sunayi tumhe hamari gatha,
tumne hume bola, bank se mango ur haq ka paisa.
Aur jav bank tumse mange wo paisa,
tav tumhe keu char gayi nasha!

Iska title kya rakhe?
"Ek toh chori, upar se sinajori"
"Chor k ghar mein dakaiti"
"Bank k technical glitch, aam aadmi pareshan"
"Story of retail malllliyas & mooodis"
"Mera kharcha bank varega"
There is no absolute good or evil in this world. There is always relative good or evil.

Baki aapki marzi. You can be become a self-certified justice seeker. Nobody can stop you from self-certification.
 
Majority here are taking evil's stand. Justice ka toh dhajiya uda diya. Unko lagta hay bank ne unko donation dia tha. Are bhai main bank ka peada nehi hun.

Few lines for my dear exploiters

Bank ne hamko luta,
tumne bank ko luta.
Jav hamne sunayi tumhe hamari gatha,
tumne hume bola, bank se mango ur haq ka paisa.
Aur jav bank tumse mange wo paisa,
tav tumhe keu char gayi nasha!

Iska title kya rakhe?
"Ek toh chori, upar se sinajori"
"Chor k ghar mein dakaiti"
"Bank k technical glitch, aam aadmi pareshan"
"Story of retail malllliyas & mooodis"
"Mera kharcha bank varega"
Even I don't understand that if someone get to know that cancelling order aren't reversing RPs then how come they just go on and on to loot? Axis can be blamed for not having leakproof pipes but even a kelakage of pipe won't let go too much water but here people started using whole water for their fields.

People forget that banks never has to pay anything in their whole life. The money which you and others have gained actually belonged to hardworking people. Just because 2-3% of people are able to get a VIP treatment and using people's money for their own filthy rich life, we can't teach everyone to be like them.

If a bank failed to provide you say Rs.100 worth of rewards to your genuine txn, it gives you right to loot bank for Rs.100. If you revenge it with say Rs.10000 loot from them then you are justifying evil in you. Thinking that bank does the same to crores of people and you get the right to even eat their share is not right at all.

You want to help. Help those people who genuinely have rights to get it by contacting bank.

Here many are using RBI ombudsman loophole to trick bank's into paying huge amt as compensation. They deliberatly wait for a failed txn which don't reverses on time due to technical reason and then pounce on that opportunity to reap unlawful benefits.

Again telling, bank lose nothing. The gain you get will be recovered again from middle class and poor by cutting their benefits in future.

Kisi dusrey person ka nuksaan hamein right nahi deta ki hum uski jagah bank ko trick karey. Kuch employees agar exploit kartey hai toh unki report karo instead ke unke saath milke lootna shuru karo. Till now many such looters employees have been suspended permanently from their jobs because of my anonymous complaints.
 
You're conveniently ignoring all the genuine users who are caught up in this mess.

Here's my story:
  • Booked a hotel on TE in Jan 2024. 60K Points came for that booking.
  • Cancelled the booking after 2 weeks. The points were refunded.
  • All well and good till now
  • I made another booking in Apr mid. Got nearly 60k points again.
  • I had a trip planned so I redeemed a lot of my ER balance bringing the balance to zero.
  • Suddenly, after a week saw that my balance is negative 60k.
  • Called Axis, they told me that 60k they credited in Apr was a repeat credit of Jan booking so they took it back. This shows their level of incompetency
  • The points for Apr booking got credited after a week or so and my balance went back to nearly zero again
This is how Axis works. As a user, am I supposed to keep track of every points credit? For me the outcome turned out to be fine but it may not be the case for everyone.
 
Here's my story:
  • Booked a hotel on TE in Jan 2024. 60K Points came for that booking.
  • Cancelled the booking after 2 weeks. The points were refunded.
  • All well and good till now
  • I made another booking in Apr mid. Got nearly 60k points again.
  • I had a trip planned so I redeemed a lot of my ER balance bringing the balance to zero.
  • Suddenly, after a week saw that my balance is negative 60k.
  • Called Axis, they told me that 60k they credited in Apr was a repeat credit of Jan booking so they took it back. This shows their level of incompetency
  • The points for Apr booking got credited after a week or so and my balance went back to nearly zero again
This is how Axis works. As a user, am I supposed to keep track of every points credit? For me the outcome turned out to be fine but it may not be the case for everyone.
I shared in past that I paid Airtel postpaid payment for friend above Rs.1000 and it was settled and 2 months later the same amt was credited back to my account. Even after more than 7-8 years if ICICI deducts that amount I wont call them incompetent. I will have problem only if I can't pay. Instead I will think it as their refund gave me interest for 8 years and that is even not mine but they can recover where it is due.

All that matters is how you perceive life. Even if IDFC send me notice to pay for DC Rps for CC payments, I will hapiily settle the amount. But it is not going to happen due to genuine MCC planted by IT teams. 🙂 For that banks have to first consult with RBI. In CC case it is a different story because from first instance you are using/misusing bank's money.
 
I shared in past that I paid Airtel postpaid payment for friend above Rs.1000 and it was settled and 2 months later the same amt was credited back to my account. Even after more than 7-8 years if ICICI deducts that amount I wont call them incompetent. I will have problem only if I can't pay. Instead I will think it as their refund gave me interest for 8 years and that is even not mine but they can recover where it is due.

All that matters is how you perceive life. Even if IDFC send me notice to pay for DC Rps for CC payments, I will hapiily settle the amount. But it is not going to happen due to genuine MCC planted by IT teams. 🙂 For that banks have to first consult with RBI. In CC case it is a different story because from first instance you are using/misusing bank's money.
I appreciate your words. "Genuinty and Fairness"
 
There is no absolute good or evil in this world. There is always relative good or evil.
Ya ya. Please explain these to judges. Also help rap* victims to understand this. File petition in favor of mallliyaas, mooodiis. ... Free pick-pocketing k liye toh naya law honi chahiye, nehi?

Sounds like you are one of those guys... when u r in bike, car drivers to blame; and when in the same situation, u r inside the car, bikers to blame. Aur agar aap walking kar rahe ho toh blame both. If due to any reason aap kuchvi nehi kar pa rahe ho toh God ko blame kardo. right?

Chahe kuch v ho jaye aap toh galt bilkul nehi ho. Wo toh halat hay jo aapko wo kaam karne pe mazboor kiya, ya fer rab ne aapse ye kaam karwaya. ... ... ...

[Note: This is not specifically for u, its for all those who feels they are victims after knowingly taking out lakhs of rupees/ rewards, by exploiting the technical glitch (that OP has referred in the first post).]
 
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Ya ya. Please explain these to judges. Also help rap* victims to understand this. File pettition in favor of mallliyaas, mooodiis... Free pick-pocketing k liye toh naya law honi chahiye, nehi?

Sounds like are you one of those guys... when u r in bike car drivers to blame, and when in the same situation u r inside the car bikers to blame. Aur agar aap walking kar rahe ho toh blame both. If due to any reason aap kuchvi nehi kar pa rahe ho toh God ko blame kardo. right?

Chahe kuch v ho jaye aap toh galt bilkul nehi ho. Wo toh halat hay jo aapko wo kaam karne mein mazboor kiya, ya fer rab ne aapse ye kaam karwaya. ... ... ...
You're one of those who quickly loses his temper and starts rambling when responded to. :beaming-face-with-smiling-eyes:

To each their own.
 
I shared in past that I paid Airtel postpaid payment for friend above Rs.1000 and it was settled and 2 months later the same amt was credited back to my account. Even after more than 7-8 years if ICICI deducts that amount I wont call them incompetent. I will have problem only if I can't pay. Instead I will think it as their refund gave me interest for 8 years and that is even not mine but they can recover where it is due.

All that matters is how you perceive life. Even if IDFC send me notice to pay for DC Rps for CC payments, I will hapiily settle the amount. But it is not going to happen due to genuine MCC planted by IT teams. 🙂 For that banks have to first consult with RBI. In CC case it is a different story because from first instance you are using/misusing bank's money.
If I'm not mistaken, in case of @chasni, the reward points that they earned rightfully were taken back. That is incompetence.
 
If I'm not mistaken, in case of @chasni, the reward points that they earned rightfully were taken back. That is incompetence.
No. They credited the points for same transaction twice and then they were taken back twice.
Transaction Done
Points credited and then taken back within few days
Then After three months point credited for same transaction and taken back after a week or two.
I ended up using the points as I didn't know it was a double credit. But later points for another transaction got credited which brought my balance back to positive.
 
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Even I don't understand that if someone get to know that cancelling order aren't reversing RPs then how come they just go on and on to loot? Axis can be blamed for not having leakproof pipes but even a kelakage of pipe won't let go too much water but here people started using whole water for their fields.

People forget that banks never has to pay anything in their whole life. The money which you and others have gained actually belonged to hardworking people. Just because 2-3% of people are able to get a VIP treatment and using people's money for their own filthy rich life, we can't teach everyone to be like them.

If a bank failed to provide you say Rs.100 worth of rewards to your genuine txn, it gives you right to loot bank for Rs.100. If you revenge it with say Rs.10000 loot from them then you are justifying evil in you. Thinking that bank does the same to crores of people and you get the right to even eat their share is not right at all.

You want to help. Help those people who genuinely have rights to get it by contacting bank.

Here many are using RBI ombudsman loophole to trick bank's into paying huge amt as compensation. They deliberatly wait for a failed txn which don't reverses on time due to technical reason and then pounce on that opportunity to reap unlawful benefits.

Again telling, bank lose nothing. The gain you get will be recovered again from middle class and poor by cutting their benefits in future.

Kisi dusrey person ka nuksaan hamein right nahi deta ki hum uski jagah bank ko trick karey. Kuch employees agar exploit kartey hai toh unki report karo instead ke unke saath milke lootna shuru karo. Till now many such looters employees have been suspended permanently from their jobs because of my anonymous complaints.
I doubt anyone here has taken the "side" of people who exploit loopholes.

If the bank fails to reverse a transaction as per the timeline, it is NOT a loophole if customer goes to RBI and claims compensation. I mean, if I miss paying my bills on time due to internet issues will the bank not charge me an interest and report this to CIBIL? Sure, they can do this once or twice in goodwill but the ball is completely in their court.

I agree that this will eventually be compensated from someone's pocket. It is just another cycle. If you're able to enjoy discounts or attractive rates for any service or product, it always comes at the expense of someone who is sitting at the bottom.

See, I see this as a systemic flaw that allows this to continue. Of course, people who have knowingly exploited such flaws are wrong in their actions. But I don't expect a consumer to individually bear the burden of idealism on their own shoulders when the entire system itself is built for exploitation. In general, the only way to make this right is to fix the system itself & make it justified for everyone.

For this case, Axis needs to claim compensation for their losses from the IT company who provide these services to them. This will come at the expense of those people who are working for that IT company. I may find this immoral but that is exactly how this current system works. And axis should ban those people who have knowingly exploited the loophole. If you tighten the screws of the banking system, people who game it for their selfish gains will sooner or later be figured out. It's not that difficult. But if you are going to selectively blame the consumers and allow the bank walk away, you should blame yourself if your bank fails you in the future.

Honestly, I am not surprised to see so many people unwilling to challenge the system and be happy about breach terms & conditions. Clearly, most of these "wannabe" saints would themselves have exploited the loophole had they known about it. We are a developing country for multiple reasons, this being one of them. I mean, it is always easy to blame the small fish right.
 
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