Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFinoTechnoFino is verified member.]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[kapsshah42]

Do update if it gets unblocked, I'm planning to try it tomorrow in case they don't unblock themselves.

no it doesnt

 

[Predator]

I closed both my cards (magnus and atlas) out of frustration and to my surprise, I was able to log in into my edge account. Transferred all edge miles to ITC and the same was credited in two days.

So in retrospect, the bank blocked my rewards account, I was able to walk away with all my reward points anyway, and Axis Bank lost a customer. What a stupid stupid bank!

I went one step ahead, transferred all points, then completed milestone, received EMs and transferred those points too.
Now, i will raise closure request.
I just hope Axis doesn't chase us after closure for recovery of those points

 

[malavkarkar]

I went one step ahead, transferred all points, then completed milestone, received EMs and transferred those points too.
Now, i will raise closure request.
I just hope Axis doesn't chase us after closure for recovery of those points

How were you able to transfer points? Did they unblock your edge account?

 

[Predator]

How were you able to transfer points? Did they unblock your edge account?

block and replace your card or apply for new card, you account would be unblocked

 

[kapsshah42]

block and replace your card or apply for new card, you account would be unblocked

Its not working

 

[Predator]

Its not working

Worked for many

 

[kapsshah42]

Worked for many

It used to but now plugged

 

[ccrnc]

After a month long struggle with the moronic Axis support including escalation to MD desk, I filed an RBI complaint today. Not sure if it was that, but an hour after the complaint, Edge account was unblocked.

 

[nrj1007]

After a month long struggle with the moronic Axis support including escalation to MD desk, I filed an RBI complaint today. Not sure if it was that, but an hour after the complaint, Edge account was unblocked.

What was the problem you were facing?

 

[ccrnc]

What was the problem you were facing?

Just their regular delay tactic, kept asking for 5 more days even after multiple weeks since I sent them the invoices. MD desk had the same response, except their delay tactic was asking for 3 days instead of 5. Truly truly horrible bank. I am still gonna pursue compensation with RBI.

 

[drsel]

After a month long struggle with the moronic Axis support including escalation to MD desk, I filed an RBI complaint today. Not sure if it was that, but an hour after the complaint, Edge account was unblocked.

Please tell me how to file RBI complaint to unblock my edge miles account on Atlas.
Also what's the email of the MD?
I have been saying emails to premium.experience.

I have the same problem-- they keep extending five days after submitting the invoices of travel spends.
Also I have not received the milestone reward of 5000 miles for crossing 7.5 lakhs

 

[nrj1007]

Just their regular delay tactic, kept asking for 5 more days even after multiple weeks since I sent them the invoices. MD desk had the same response, except their delay tactic was asking for 3 days instead of 5. Truly truly horrible bank. I am still gonna pursue compensation with RBI.

To me they haven't replied in last 10 days. I mailed to PNO. Although, I unblocked my edge miles account using B&R and transferred all points.

 

[MangoRush]

Please tell me how to file RBI complaint to unblock my edge miles account on Atlas.
Also what's the email of the MD?
I have been saying emails to premium.experience.

I have the same problem-- they keep extending five days after submitting the invoices of travel spends.
Also I have not received the milestone reward of 5000 miles for crossing 7.5 lakhs

is it valid spends ?

 

[drsel]

To me they haven't replied in last 10 days. I mailed to PNO. Although, I unblocked my edge miles account using B&R and transferred all points.

So if you block and reissue the card, will the edge miles start accumulating again?
because right now I am spending and not getting any edge miles, cos blocked and showing zero

 

[drsel]

To me they haven't replied in last 10 days. I mailed to PNO. Although, I unblocked my edge miles account using B&R and transferred all points.

So should I block it and get it replaced or should I give a complaint to RBI?
which is the better way to get the edge miles to start accumulating again?

 

[kapsshah42]

Keep on bombarding mails (once a day) to pno, premium experience ,customer.service team they will revert back. New points will only be credited after unblocking of the card.

 

[nrj1007]

So if you block and reissue the card, will the edge miles start accumulating again?
because right now I am spending and not getting any edge miles, cos blocked and showing zero

Yes it did for me. But someone informed here in thread that it did not unblocked for him.

 

[nrj1007]

So should I block it and get it replaced or should I give a complaint to RBI?
which is the better way to get the edge miles to start accumulating again?

Block and replace worked for me but someone mentioned it did not for him. You can spend time for RBI complaint you can do that otherwise block and replace is easy way out if its still working.

 

[MangoRush]

if they have blocked suspecting manufactured spends, RBI also won't be able to help.
Axis has to confirm reason for blocking

 

[drsel]

Keep on bombarding mails (once a day) to pno, premium experience ,customer.service team they will revert back. New points will only be credited after unblocking of the card.

Yes I am emailing them everyday.

Atlas card is working fine.
Only reward points cannot be opened and edge miles are showing as zero. (Previous edge miles were already converted)

For two spends done while the Edge miles were blocked, there are no edge miles credited.
will the edge miles come after the card is unblocked after 5 days or NEVER?