Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFinoTechnoFino is verified member.]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[sharad131]

Thanks. Can you please share the link where RBI complaint is to be given. I'm making the case. Its unblocked now but can't transfer points. Keeps giving some 4522 error on the portal every day (dont know whats this new thing is). But i'm planning to go ahead and raise the complaint simply for absolute mental harassment.

Here it is

https://cms.rbi.org.in/cms/indexpage.html#eng

 

[navonline7]

Does Atlas give edge miles for spends like grocery and restaurants?

 

[meumangarora]

Does Atlas give edge miles for spends like grocery and restaurants?

Yes it does

 

[phoenix1386]

I wonder if a harassment claim may be filed against Axis for genuine travel spends being called out.

If they truly were personal, Axis should be able to know. The card company may collect traveller data on its own to figure out personal and commercial usage.

If travels were genuinely personal, cardholder should be able to complain and get adequately compensated from this bank for harassment and anguish, along with clear apology letter.

 

[Adith]

Without any actual spends, manufacturing spends like card to bank transfer, card to wallet transfer (later to bank), credit card bill payment via another credit card etc

Hi, does wallet loading to mobikwik to do UPI payments at shops come under manufactured spends ? Some random bank transfer if urgent else I don't do this , just mostly scan and pay QR codes at shops. Does this come under manufactured spends ?

 

[Zacobite]

Hi, does wallet loading to mobikwik to do UPI payments at shops come under manufactured spends ? Some random bank transfer if urgent else I don't do this , just mostly scan and pay QR codes at shops. Does this come under manufactured spends ?

no.. thats what its supposed to be used for 🙂

 

[ALOAK]

Hi, does wallet loading to mobikwik to do UPI payments at shops come under manufactured spends ? Some random bank transfer if urgent else I don't do this , just mostly scan and pay QR codes at shops. Does this come under manufactured spends ?

That is what we do scan and pay. Not a manufactured spend

 

[Adith]

no.. thats what its supposed to be used for 🙂

Awesome thanks for the confirmation!!