Axis Fourth card suspended after approval and delivery.

[cardy]

I have three axis Bank credit cards and savings account. I have called customer care for upgrading my debit card, it was processed. I cut the call.

But just after cutting the line the customer care executive called me back immediately and asked me if I am interested in taking the LTF neo rupay because I have it pre-approved.

I have taken confirmation multiple times that my old cards should not be closed. She confirmed it.

The sms was showing LTF card, I gave concent. The card was approved and was showing in the axis mobile app.

It was mentioned that it was a card upgrade and my previous card will remain active.

Now just after delivery the card is not showing in axis mobile app.

I called customer care and they are telling that card is deactivated because of infamous banks internal policies.

What the BS is this?

 

[cardy]

Do you see any potential in your wise eyes to give them a lesson? @sjmajumder
@TechnoFino
@SSV @Abhishek012 @D₹V

Anything you want to add @Tejo

 

[6ix9ine]

 

[bing1309]

what a way to scam, axis agents are fulfilling targets like this i think, card get approved and then delete account. agent gets his commission and targets new customer repeat same scam

 

[drsel]

It's just that they will not give you a 4th card

 

[TechnoFinoTechnoFino is verified member.]

Do you see any potential in your wise eyes to give them a lesson? @sjmajumder
@TechnoFino
@SSV @Abhishek012 @D₹V

Absolutely 💯
First email axis and ask for reason in writing.
If they don't reactive the card, go for RBI BO complaint.

 

[m4b]

LOL, noway you applied for 4th card knowing everything about Axis! I have no sympathy for you 😛

 

[cardy]

what a way to scam, axis agents are fulfilling targets like this i think, card get approved and then delete account. agent gets his commission and targets new customer repeat same scam

Eat, sleep, scam a customer 🤣🤣🤣, repeat 🔁

 

[cardy]

It's just that they will not give you a 4th card

If that's the case no problem in that
But why harassment?
I didn't asked for it.
They were behind me right?

I get your point though 🤣🤣🤣

 

[cardy]

Absolutely 💯
First email axis and ask for reason in writing.
If they don't reactive the card, go for RBI BO complaint.

First part already done.
Waiting for their response.
Then direct rbio or I have to mail pno in between?

 

[cardy]

LOL, noway you applied for 4th card knowing everything about Axis! I have no sympathy for you 😛

I have not technically applied bro
Nor did I seek a card from them
They said pre-approved i confirmed that my existing cards will not be closed so said yes🤣
And they are so clever that they didn't close the existing ones but closed the new one🤣🤣🤣

 

[Mr. BeanMr. Bean is verified member.]

Then direct rbio or I have to mail pno in between?

From what I remember when I filed the last complaint, the escalation (if exists) is needed to file a complaint in RBIO. You will be asked to share the proofs as well. So, be on the safer side and escalate before reaching RBIO.

 

[drsel]

And they are so clever that they didn't close the existing ones but closed the new one🤣🤣🤣

Good for you, because Neo is almost useless.

 

[anonymuos]

But which other 3 cards you have and on which network ye to batao?

 

[cardy]

But which other 3 cards you have and on which network ye to batao?

Airtel master card
Ace visa
MyZone visa LTF

 

[drvirag]

Nothing will happen. Rbio is nothing in front of axis. Don't waste ur time. Forget it.