Extremely slow approval and delivery process for SBI VISTARA PRIME

[uchitshah]

Hello,

I had applied for SBI Vistara Prime Card on 16th August 2023 from an agent at the mall.
It took them 15 days to approve the card.
After receiving multiple calls for verification, adjusting limit as I already have SBI Cashback card.
Now after approval and card been issued, as they have provided me ecard access via. App and all.
Physical is still not delivered, it's been 1 week post receiving all approval letter, card no. Cvv on app, but no update on physical card delivery.

Is sbi service so pathetic, I have received other credit card in 2 days or max 4 to 5 days post applying.

Worst experience, rethinking on whole sbi card experience.

As such run by delhi people, can feel complete arrogance in their service approach.

 

[Aditya12]

Similar experience. Applied for SBI Vistara Prime almost a week ago through an agent. Physical KYC done, digital signature done. I was able to track the applicable until then.

After that, application tracking system started throwing an error that I’ve entered a wrong application number.

No communication about my application till date. Checked with the agent if it has been approved, he said it has been approved and has been dispatched for further processing. I asked about the CL, he said it’ll be 91k. That’s a terrible CL considering that my lowest CL on any card is 3 lacs. Idk how I am supposed to achieve the milestones without ruining my CIBIL with such a limit. Why is SBI so stingy? Very disappointed.

Any idea if I can get my CL enhanced before I even receive the card?

Did you not have an option to apply via C2C route?

 

[Harry13]

Did you not have an option to apply via C2C route?

Applied through an agent. He said that C2C isn’t available right now. So he has applied via income proof.

 

[Aditya12]

Applied through an agent. He said that C2C isn’t available right now. So he has applied via income proof.

Without C2C the risk assessment mechanism is unfortunately quite inconsistent among the card issuers. I recently got YES CC with 1.8L, Amex with 3.5L and AU with 5L. All without C2C and within a month.
I was thinking of getting SBI Vistara via C2C but would hold for now.

 

[Harry13]

Without C2C the risk assessment mechanism is unfortunately quite inconsistent among the card issuers. I recently got YES CC with 1.8L, Amex with 3.5L and AU with 5L. All without C2C and within a month.
I was thinking of getting SBI Vistara via C2C but would hold for now.

Quite a range of limits.

 

[pleasegiveltf]

Had the same issue. Applied for SBI Vistara Prime, got the virtual card but physical card never came. Had to mail customer care and PNO quite a lot. Made a lot of calls. Finally got it today after more than 30 days after virtual card activation.

They even sent me a statement with annual charge before even delivering the physical card!

Haven't even gotten welcome vouchers yet which I was supposed to get 15 days post payment. It's been more than that now 🙂

 

[ALOAK]

Had the same issue. Applied for SBI Vistara Prime, got the virtual card but physical card never came. Had to mail customer care and PNO quite a lot. Made a lot of calls. Finally got it today after more than 30 days after virtual card activation.

They even sent me a statement with annual charge before even delivering the physical card!

Haven't even gotten welcome vouchers yet which I was supposed to get 15 days post payment. It's been more than that now 🙂

U r lucky to get the card now. Did you login to your vistara account and check under my voucher you will find their also you would get a email from vistara stating a reward ticket is credit to account. Ahave you received any like that.

 

[uchitshah]

Update:

They processed card regeneration on Sep 7th still did not received

Then on 13th Sep, they processed 4th line embossed name change, still did not received.

Now will finally thinking of closing the credit card only 20th September.

Will update you on the same.

I am disappointed that even after raising multiple complain to customer service head, nodal and principal nodal officer, still not even a call back and no update shared.

Final update:

Lost my patience and closed my sbi vistara prime card on call, never received phisical card after been generated from 20 days.
Fed-up of hearing all stupid replies from customer care.

Lost my limit also, (this pissed me the most)
Had cashback card with good 2.74 limit
Then had to divided 1.50 into cashback and 1.24 into vistara prime, as I applied for vistara card.
Now was forced to close vistara card, so left with 1.50 cashback card.

Requested them multiple times to transfer limit and get my old previous limit back to cashback, but their policies.

Have again written mail to principal nodal officer, this time to get old limit back, i know nothing is going to happen.

Will keep you all posted on any further development.

 

[ALOAK]

Final update:

Lost my patience and closed my sbi vistara prime card on call, never received phisical card after been generated from 20 days.
Fed-up of hearing all stupid replies from customer care.

Lost my limit also, (this pissed me the most)
Had cashback card with good 2.74 limit
Then had to divided 1.50 into cashback and 1.24 into vistara prime, as I applied for vistara card.
Now was forced to close vistara card, so left with 1.50 cashback card.

Requested them multiple times to transfer limit and get my old previous limit back to cashback, but their policies.

Have again written mail to principal nodal officer, this time to get old limit back, i know nothing is going to happen.

Will keep you all posted on any further development.

Not sure why sbi is behaving like this. But definitely u r echoing my story 3 months back and my limit was 1.88lk after split 1.42 closed card and 64k vistara card. I just left as it is no point in contacting these idiots nimcampoos in care team. Lest they close even vistara card to instead of giving my old limit back.

 

[harsh1387]

Sbi CC is useless.
With my Sbi Elite, Vistara Silver membership is complimentary. I had to argue with Sbi for 2 months regarding this as I already had a Vistara account and membership can't be changed in same account. Finally Vistara guys suggested me to change my email and mobile for current account with them and then apply for Silver membership via sbi for a new account. That worked. But Sbi idiots never provided a solution and kept on harping they are doing whatever they can.

 

[uchitshah]

Sbi CC is useless.
With my Sbi Elite, Vistara Silver membership is complimentary. I had to argue with Sbi for 2 months regarding this as I already had a Vistara account and membership can't be changed in same account. Finally Vistara guys suggested me to change my email and mobile for current account with them and then apply for Silver membership via sbi for a new account. That worked. But Sbi idiots never provided a solution and kept on harping they are doing whatever they can.

I agree with you,

The only reason I am using sbi card is greed of 5% cashback on online shopping, my online shopping is around 30 to 40k every month.
And SBI has tieup with Amazon for better discount during festivals but unfortunately sbi cashback card is not part of the offers.

There customer service is world famous pathetic, as they are located in Delhi and it is their delhiwala arrogance in their approach towards customer problem and understanding their problem, this is our policy, we will do our way only, sorry if it does injustice to you.

 

[harsh1387]

I agree with you,

The only reason I am using sbi card is greed of 5% cashback on online shopping, my online shopping is around 30 to 40k every month.
And SBI has tieup with Amazon for better discount during festivals but unfortunately sbi cashback card is not part of the offers.

There customer service is world famous pathetic, they are located in Delhi and it is always that delhi arrogance in approach towards customer problem and understanding their problem, this is our policy, we will do our way only, sorry if it does injustice to you.

Precisely why I am keeping the Elite card even if annual fee is steep. Icici and sbi gets max discount in sales. Just last Prime day sale I was able to get around 2k discount on sbi card. I don't use it for anything else.

 

[lakshmiprasads18]

Without C2C the risk assessment mechanism is unfortunately quite inconsistent among the card issuers. I recently got YES CC with 1.8L, Amex with 3.5L and AU with 5L. All without C2C and within a month.
I was thinking of getting SBI Vistara via C2C but would hold for now.

Are you saying to apply on income proof not on C2C?

 

[Ananth]

Yes SBI Cards people are dumbest on planet right from customer care, NO, PNO, Customer Service Head also.

I requested to convert my SBI IRCTC Visa to Rupay they said not possible due to technical reasons.

Then I asked to convert my SBI IRCTC to SimplyCLICK Rupay . Even for it they said not possible to convert to Rupay platform. I dont know why they are so admant is serving to customer requests. For better peace of mind better to stay away from SBI Cards.

I dropped idea of getting SBI Vistara Prime and happily went to IDFC Vistara Prime which was smooth & fast experience. No fuss with IDFC Vistara. Everytime right from welcome voucher to CV points credit was on time and automatic without chasing customer care.

 

[avinash2711]

Similar experience. Applied for SBI Vistara Prime almost a week ago through an agent. Physical KYC done, digital signature done. I was able to track the applicable until then.

After that, application tracking system started throwing an error that I’ve entered a wrong application number.

No communication about my application till date. Checked with the agent if it has been approved, he said it has been approved and has been dispatched for further processing. I asked about the CL, he said it’ll be 91k. That’s a terrible CL considering that my lowest CL on any card is 3 lacs. Idk how I am supposed to achieve the milestones without ruining my CIBIL with such a limit. Why is SBI so stingy? Very disappointed.

Any idea if I can get my CL enhanced before I even receive the card?

Ok . I am at the application tracking error system stage now. Applied for BPCL Rupay.

 

[alok416]

Hello,

I had applied for SBI Vistara Prime Card on 16th August 2023 from an agent at the mall.
It took them 15 days to approve the card.
After receiving multiple calls for verification, adjusting limit as I already have SBI Cashback card.
Now after approval and card been issued, as they have provided me ecard access via. App and all.
Physical is still not delivered, it's been 1 week post receiving all approval letter, card no. Cvv on app, but no update on physical card delivery.

Is sbi service so pathetic, I have received other credit card in 2 days or max 4 to 5 days post applying.

Worst experience, rethinking on whole sbi card experience.

As such run by delhi people, can feel complete arrogance in their service approach.

Acha hai IRCTC ka apply nhi kiya 🤣🤣 plane ka kiya...

Warna kya pata next janam me milta 😛

 

[avinash2711]

Ok . I am at the application tracking error system stage now. Applied for BPCL Rupay.

My Card is approved today. Applied on Saturday 16th Sep. Waiting for physical card.

 

[Aditya12]

Are you saying to apply on income proof not on C2C?

I feel c2c is still a better option but not always available. Most of the online applications do not give an option to apply through c2c

 

[pprakash11]

Ok . I am at the application tracking error system stage now. Applied for BPCL Rupay.

Were you shown BPCL Rupay specifically ?!

 

[avinash2711]

Were you shown BPCL Rupay specifically ?!

No I applied offline through agent

 

[yogeshthube]

Hello,

I had applied for SBI Vistara Prime Card on 16th August 2023 from an agent at the mall.
It took them 15 days to approve the card.
After receiving multiple calls for verification, adjusting limit as I already have SBI Cashback card.
Now after approval and card been issued, as they have provided me ecard access via. App and all.
Physical is still not delivered, it's been 1 week post receiving all approval letter, card no. Cvv on app, but no update on physical card delivery.

Is sbi service so pathetic, I have received other credit card in 2 days or max 4 to 5 days post applying.

Worst experience, rethinking on whole sbi card experience.

As such run by delhi people, can feel complete arrogance in their service approach.

I have applied on the 27/7/2023, still its showing verification pending . I am already holding 2 SBI cards. Dont know what the issue is?