Axis Horizon Credit Card Closure - Demanding to Pay Annual Fees

[karthik.a]

Hi,

I received card statement yesterday for Axis Horizon Credit Card ( Migrated from 10+ years Citi Card) and there is an Annual Fees noted for renewal.
I called customer care today for closing this Card and they are demanding the Annual Fees for closing the Card. I hold credit cards from other Banks and no one has asked for fees to cancel the Credit Card particularly when there is zero outstanding and no swipes after statement got generated.

Can anyone advise on what to be done please?

 

[helloworld]

Hi,

I received card statement yesterday for Axis Horizon Credit Card ( Migrated from 10+ years Citi Card) and there is an Annual Fees noted for renewal.
I called customer care today for closing this Card and they are demanding the Annual Fees for closing the Card. I hold credit cards from other Banks and no one has asked for fees to cancel the Credit Card particularly when there is zero outstanding and no swipes after statement got generated.

Can anyone advise on what to be done please?

Call other agent, that person might be new. You can even drop a mail.

Axis follows revert and closure, as long as nl spends after fee charged. So, its agent issue.

Btw, they didn't offered any retention, since you're new to that bank?

 

[karthik.a]

Call other agent, that person might be new. You can even drop a mail.

Axis follows revert and closure, as long as nl spends after fee charged. So, its agent issue.

Btw, they didn't offered any retention, since you're new to that bank?

They didn’t offer any retention benefit this time.

While I was using it as Citi Card, I used to get retention cash back every year.

I have dropped a mail to Nodal Officer now. Thank you.

 

[helloworld]

They didn’t offer any retention benefit this time.

While I was using it as Citi Card, I used to get retention cash back every year.

I have dropped a mail to Nodal Officer now. Thank you.

yes, citi used to do that based on association.

 

[SSV]

I hold credit cards from other Banks and no one has asked for fees to cancel the Credit Card

So, its agent issue

From these two statements, we can infer that , only 🪓 has such agents !!

 

[helloworld]

From these two statements, we can infer that only 🪓 has such agents !!

 

[skvignesh]

Axish*t has became MAD in charging for everything...I don't why they acquired CITI bank now they putting burden(devaluations) on existing axis customers...

 

[SSV]

Axish*t has became MAD in charging for everything...I don't why they acquired CITI bank now they putting burden(devaluations) on existing axis customers...

From the outset, this marriage ( 🪓 & CITI) was doomed to fail as they were poles apart culturally...
it was never going to take off and it never did....
It is also called Self destruction ...
I pity more for former CITI holders than 🪓 holders..
I called this out several times before..
Anyway, all the best guys ..

 

[helloworld]

From the outset, this marriage ( 🪓 & CITI) is doomed to fail as they are poles apart culturally...
it was never going to take off and it never did....
It is also called Self destruction ...
I pity more for former CITI holders than 🪓 holders..
I called this out several times before..
Anyway, all the best guys ..

Yeah, its like marriage between "a person who asks money only if necessary (Citi)" and "a person who asks money for everything (🪓)"..

One of them have to be calm and sacrifice, unfortunately most of the time its the first one.