Axis Upgraded me without consent! Help!

[Sunny96]

I am having a AXIS My Zone LTF Card, today I have got a message that I have been upgraded to SELECT card which i believe is 3000/YR. So I called Customer Care and they said they are taking complaint for cancellation of new card but didnt give a complaint number even when I insisted. Then I got another message with tracking id details. How can they force me to take a card like that ? What are my options now? Should I reject the courier?

 

[Wealth is my birth right!]

I am having a AXIS My Zone LTF Card, today I have got a message that I have been upgraded to SELECT card which i believe is 3000/YR. So I called Customer Care and they said they are taking complaint for cancellation of new card but didnt give a complaint number even when I insisted. Then I got another message with tracking id details. How can they force me to take a card like that ? What are my options now? Should I reject the courier?

Did ur savings account with Axis bank got upgraded recently?
No bank will upgrade our card without otp or recorded call consent

 

[Sunny96]

I have saving account but it didn't get upgraded. Although they keep calling me for upgrade but I have not entertained anyone. What will happen If I reject the courier?

 

[Tarun239]

Oh god, how can they do this???

 

[jack333]

Just write a mail to nodal.officer@axisbank.com
They'll surely help you out

 

[manish.rdy]

Did ur savings account with Axis bank got upgraded recently?
No bank will upgrade our card without otp or recorded call consent

No, they actually did it to me as well, 3 months back. Same card.

 

[Wealth is my birth right!]

No, they actually did it to me as well, 3 months back. Same card.

Modern way of revenue generation
Sure to be escalated to rbi

 

[itsmayank]

1. Ask them whether they are offering SELECT as LTF, if yes, then you may keep it.
2. Reject the courier and call and say that I'll cancel my card (myZone) if you try to send me a SELECT card.

 

[Sunny96]

I called up customer care, they are saying there is 3000 joining fees and 3000 renewal fees, The guy is saying to accept the card and do transaction and then call us for cancellation procedure. I was like WTF? then I called up again 2nd CC guy is saying I have taken request for cancellation but won't share request number. So then I contacted them on twitter and atleast they have given a request number. I have rejected the courier as well. I am afraid how this is gonna leave mark on cibil and also I dont want to lose myzone card as its giving me good discounts on swiggy.

 

[Sunny96]

No, they actually did it to me as well, 3 months back. Same card.

So how did you sort it out ?

 

[AllSeeker]

I called up customer care, they are saying there is 3000 joining fees and 3000 renewal fees, The guy is saying to accept the card and do transaction and then call us for cancellation procedure. I was like WTF? then I called up again 2nd CC guy is saying I have taken request for cancellation but won't share request number. So then I contacted them on twitter and atleast they have given a request number. I have rejected the courier as well. I am afraid how this is gonna leave mark on cibil and also I dont want to lose myzone card as its giving me good discounts on swiggy.

Do not under any circumstances activate the card, post on tweeter and escalate. Nip this in bud so it doesn't happen to rest of us.

Axis has been trying to upgrade one of my LTF cards to select as well, but I never fall for it.

 

[VISHESH_BANSAL]

I called for Billing Cycle change.

Executive told me as you are our valuable customer , Bank is offering you Upgrade to Select Card on your Myzone Card.

Looks like some internal targets .

 

[jack333]

Are they giving as LTF?

 

[pprakash11]

Are they giving as LTF?

Obviously NOT.

 

[jack333]

Mujhe laga ke bhai ne itna bamboo kiya ke unhone burgundy account ke sath LTF select bhi de diya 🤣

 

[manish.rdy]

So how did you sort it out ?

I called them directly on customer care. They said we would raise a complaint internally to check why this happened.
1. I didn't get the card.
2. They called after a week and said it was their internal system bug.

 

[thanix]

I have saving account but it didn't get upgraded. Although they keep calling me for upgrade but I have not entertained anyone. What will happen If I reject the courier?

Axis is notorious in savings account upgrade. They will send email about upgrade and make it as default opt in. This means if you don't want, you have to mail back opting out.

After the account upgrade, they will charge you for old Debit card telling it was free for that type account. They won't change to the free debit card for the new account variant. My wife went through this issue and got the debit card fee reversed.

If this happens for credit card, this is even more serious. Escalate them over email and document everything.

 

[Sunny96]

I rejected the card, didn't activate or setup the card using app and yet they have send me bill which included 3000 joining fees, is this legal? Also they are sending me messages as if card was not delivered as i was not at home where as Bluedart tracking clearly shows the status as rejected.

And if they dont reverse joining fees and I dont pay, its gonna hit cibil..isn't this is misuse of cibil ?

 

[4uziaul]

I rejected the card, didn't activate or setup the card using app and yet they have send me bill which included 3000 joining fees, is this legal? Also they are sending me messages as if card was not delivered as i was not at home where as Bluedart tracking clearly shows the status as rejected.

And if they dont reverse joining fees and I dont pay, its gonna hit cibil..isn't this is misuse of cibil ?

They have already sent you the statement? How is that even possible 😂

Raise a complaint to PNO their customer care is worthless.

 

[Odugu Narasimha Rao]

They have already sent you the statement? How is that even possible 😂

Raise a complaint to PNO their customer care is worthless.

bro i am going to apply vistara infinite card tomorrow if i received the card then i will see the limit is 3 lakhs or not if no i will not activate that card will i pay joining fee for Axis Bank?