Axis Vistara same customer Id issue

[Vikas09]

Hi recently I applied axis infinite card for my father through agent , I already had same card on my name . After receiving my dad’s card I come to know they have issued same vistara cv I’d to my fathers card which was earlier issued to me. I think that can be because of common phone number( agent used my number at time of application)
Because of this I am not getting welcome benefits from my fathers card. I had talked to Vistara and axis customer care , went to bank branch multiple times but they don’t have any clue what to do.
Please help in this regard if you know anything
@TechnoFino @TheMentalist @Wealth is my birth right! @bhavyegoel @Subhankar @CMG @anirban.choudhury

 

[Wealth is my birth right!]

Hi recently I applied axis infinite card for my father through agent , I already had same card on my name . After receiving my dad’s card I come to know they have issued same vistara cv I’d to my fathers card which was earlier issued to me. I think that can be because of common phone number( agent used my number at time of application)
Because of this I am not getting welcome benefits from my fathers card. I had talked to Vistara and axis customer care , went to bank branch multiple times but they don’t have any clue what to do.
Please help in this regard if you know anything
@TechnoFino @TheMentalist @Wealth is my birth right! @bhavyegoel @Subhankar @CMG @anirban.choudhury

Yes try to change mob no and then only u can claim the benefits
Customer id tagged with mob no

 

[Vikas09]

Ok let’s suppose I changed the number after that what should I do call Vistara helpline or talk to axis bank because bank branch is saying call to customer care , customer care executive telling me to go to branch and Vistara executive is saying they can’t do anything in that