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Banks and their RM'S , Are you only for selling crap ULIPS ,Guaranteed plans

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kjs

kjs

TF Premier
Being salaried person never used banking services agressively as a Business Person would do. But since last 2 years have been using , enquiring banking services , accounts for various reasons like Personal Loans ,Home Loans , Credit Cards , lockers etc as part of actual needs but have noticed one common things especially amongst private banks , they tend to sell you some or the other crap policies or ask you to do some or other Fds. Some times they would even keep ur actual query/problem aside and start being a sales man/ women.

I know they have orders from seniors who have targets from their seniors and so on...

Faced / Facing these issues with

HDFC bank - Now recently RM has started pitching me to start MF sip , already told her doing sip since my bachpan. Today visited branch for PPF query, they were prompt and solved query then the executive there was like mast plan batata hu apko guaranteed wala PPF se jyada intrest wala hai aur usse better. The other lady started entering my details in system and explained me then shes like u want to take it. I was like 15L investment plan u want me to decide in less than 15mins for ur X % commission seriously got fed up and then shes like will call you on Tuesday. A few such instances from HDFC before also but always stayed away at the end only took what i needed.

ICICI - Any time i just check offer in iMobile next day get minimum 5 calls , have added my no in their dnd list. Thank god i dont have any RM assigned

Axis - Baap of Sales bank, Bank employee ,RMs bus lelo sab policy lelo.RMs are pathetic,Bank employee force to open FD always. Just once in 1 branch i have seen employee who genuinely solved my issue aftr i visited 3 times for the same he was the only one who did not pitch me anything. But closed account as RM was a sales man.

Kotak : Opened 811 ,aftr 1 month got 15 20 calls for 2 3 days related to CC , Escalated on twitter finally some relief. Free mein CC kyu nahi chaiye. I told free mein mall mein ac ka hava khane milta hai toh waha chale jao,call disconnected.

I have noticed one thing that if you start buying thru them ur complex issues will get sorted out else chakkar kat teh raho same branch k ya toh dusri branch jao.

This issue is not there wil PSU banks in my exp(Used BOI, currently using UNION & BOB)might be in some cases but very much less than Private Banks. Have decided going forward not to open account with any Private Banks infact will close a couple from above based on behaviour

Now slowly PSU are improving their service and app experience is also getting better with top 3- 4 PSU's atleast and branch reach is also more. Also their main intention is to provide services to every type of Indian Citizen and not just to sell policies and they are doing decently well. Exceptions are always there. And overall service rates are competitive. Its just they are over crowded at times.

I think 1-2 Decent Pvt bank account is enough to hold for services but these days even Pvt banks have started asking to visit branches for silly things. 😅

Ppl can share their experience. Some thing different to discuss about
 
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I opened an ac for my wife in hdfc savings max ac and just a few days later i had to go to bank to make a deposit the one who made my ac recognised me and she along with her other colleague asked me and my wife to wait so that can explain me a policy with 40 years of lockin and I just straight up asked them to calculate the interest which was around 8% it was fun to look at her face I try not be in very denial of everything as I might need there service later time

I have an ac in bob as well from a last couple of times when I visit the branch an agent trys to sell me a CC I always ask them if they can get me a eterna ltf I already have premier they go away they also tried to sign me up for mutual funds but only once in many years
 
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kjs said:
Being salaried person never used banking services agressively as a Business Person would do. But since last 2 years have been using , enquiring banking services , accounts for various reasons like Personal Loans ,Home Loans , Credit Cards , lockers etc as part of actual needs but have noticed one common things especially amongst private banks , they tend to sell you some or the other crap policies or ask you to do some or other Fds. Some times they would even keep ur actual query/problem aside and start being a sales man/ women.

I know they have orders from seniors who have targets from their seniors and so on...

Faced / Facing these issues with

HDFC bank - Now recently RM has started pitching me to start MF sip , already told her doing sip since my bachpan. Today visited branch for PPF query, they were prompt and solved query then the executive there was like mast plan batata hu apko guaranteed wala PPF se jyada intrest wala hai aur usse better. The other lady started entering my details in system and explained me then shes like u want to take it. I was like 15L investment plan u want me to decide in less than 15mins for ur X % commission seriously got fed up and then shes like will call you on Tuesday. A few such instances from HDFC before also but always stayed away at the end only took what i needed.

ICICI - Any time i just check offer in iMobile next day get minimum 5 calls , have added my no in their dnd list. Thank god i dont have any RM assigned

Axis - Baap of Sales bank, Bank employee ,RMs bus lelo sab policy lelo.RMs are pathetic,Bank employee force to open FD always. Just once in 1 branch i have seen employee who genuinely solved my issue aftr i visited 3 times for the same he was the only one who did not pitch me anything. But closed account as RM was a sales man.

Kotak : Opened 811 ,aftr 1 month got 15 20 calls for 2 3 days related to CC , Escalated on twitter finally some relief. Free mein CC kyu nahi chaiye. I told free mein mall mein ac ka hava khane milta hai toh waha chale jao,call disconnected.

I have noticed one thing that if you start buying thru them ur complex issues will get sorted out else chakkar kat teh raho same branch k ya toh dusri branch jao.

This issue is not there wil PSU banks in my exp(Used BOI, currently using UNION & BOB)might be in some cases but very much less than Private Banks. Have decided going forward not to open account with any Private Banks infact will close a couple from above based on behaviour

Now slowly PSU are improving their service and app experience is also getting better with top 3- 4 PSU's atleast and branch reach is also more. Also their main intention is to provide services to every type of Indian Citizen and not just to sell policies and they are doing decently well. Exceptions are always there. And overall service rates are competitive. Its just they are over crowded at times.

I think 1-2 Decent Pvt bank account is enough to hold for services but these days even Pvt banks have started asking to visit branches for silly things. 😅

Ppl can share their experience. Some thing different to discuss about
Click to expand...
Have you tried manually filling the "do not call" form of these banks?
They're very effective as far as I've seen
Just Google for the bank you wish not to be contacted
Fill the form, avoid clicking on "check offers and let agent call you" and you're good to go!
 
Upvote 0 Downvote
rockking1994 said:
I opened an ac for my wife in hdfc savings max ac and just a few days later i had to go to bank to make a deposit the one who made my ac recognised me and she along with her other colleague asked me and my wife to wait so that can explain me a policy with 40 years of lockin and I just straight up asked them to calculate the interest which was around 8% it was fun to look at her face I try not be in very denial of everything as I might need there service later time

I have an ac in bob as well from a last couple of times when I visit the branch an agent trys to sell me a CC I always ask them if they can get me a eterna ltf I already have premier they go away they also tried to sign me up for mutual funds but only once in many years
Click to expand...
Yes they have all plans that give exactly 8% which they call fix income plans.The prob is they want to us to decide about a 10L investment product in less than 10 mins for their X % comission.

Bob is still ok as worst case you can start with 2k SIP and CC can always be ignored.
 
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saucy said:
Have you tried manually filling the "do not call" form of these banks?
They're very effective as far as I've seen
Just Google for the bank you wish not to be contacted
Fill the form, avoid clicking on "check offers and let agent call you" and you're good to go!
Click to expand...
Yes did for ICICI , will do for others as well.
 
Upvote 0 Downvote
kjs said:
Being salaried person never used banking services agressively as a Business Person would do. But since last 2 years have been using , enquiring banking services , accounts for various reasons like Personal Loans ,Home Loans , Credit Cards , lockers etc as part of actual needs but have noticed one common things especially amongst private banks , they tend to sell you some or the other crap policies or ask you to do some or other Fds. Some times they would even keep ur actual query/problem aside and start being a sales man/ women.

I know they have orders from seniors who have targets from their seniors and so on...

Faced / Facing these issues with

HDFC bank - Now recently RM has started pitching me to start MF sip , already told her doing sip since my bachpan. Today visited branch for PPF query, they were prompt and solved query then the executive there was like mast plan batata hu apko guaranteed wala PPF se jyada intrest wala hai aur usse better. The other lady started entering my details in system and explained me then shes like u want to take it. I was like 15L investment plan u want me to decide in less than 15mins for ur X % commission seriously got fed up and then shes like will call you on Tuesday. A few such instances from HDFC before also but always stayed away at the end only took what i needed.

ICICI - Any time i just check offer in iMobile next day get minimum 5 calls , have added my no in their dnd list. Thank god i dont have any RM assigned

Axis - Baap of Sales bank, Bank employee ,RMs bus lelo sab policy lelo.RMs are pathetic,Bank employee force to open FD always. Just once in 1 branch i have seen employee who genuinely solved my issue aftr i visited 3 times for the same he was the only one who did not pitch me anything. But closed account as RM was a sales man.

Kotak : Opened 811 ,aftr 1 month got 15 20 calls for 2 3 days related to CC , Escalated on twitter finally some relief. Free mein CC kyu nahi chaiye. I told free mein mall mein ac ka hava khane milta hai toh waha chale jao,call disconnected.

I have noticed one thing that if you start buying thru them ur complex issues will get sorted out else chakkar kat teh raho same branch k ya toh dusri branch jao.

This issue is not there wil PSU banks in my exp(Used BOI, currently using UNION & BOB)might be in some cases but very much less than Private Banks. Have decided going forward not to open account with any Private Banks infact will close a couple from above based on behaviour

Now slowly PSU are improving their service and app experience is also getting better with top 3- 4 PSU's atleast and branch reach is also more. Also their main intention is to provide services to every type of Indian Citizen and not just to sell policies and they are doing decently well. Exceptions are always there. And overall service rates are competitive. Its just they are over crowded at times.

I think 1-2 Decent Pvt bank account is enough to hold for services but these days even Pvt banks have started asking to visit branches for silly things. 😅

Ppl can share their experience. Some thing different to discuss about
Click to expand...
WHO told you psu main intention to provide service. They do the worst possible mis-spelling to most downtrodden sector of our India. These people didn't even realize they are being sold. And recent bob scam is the proof
 
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Harrypotter said:
WHO told you psu main intention to provide service. They do the worst possible mis-spelling to most downtrodden sector of our India. These people didn't even realize they are being sold. And recent bob scam is the proof
Click to expand...
Exceptions are always there. Do you think the downtrodden sector of India will get enough PVT banks branches around their remote locations. All things shared are just based on personal experience. Yes with this information that you have shared its always an awareness.
 
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Harrypotter said:
www.aljazeera.com

India’s Bank of Baroda tampered with accounts to flog app

Second-largest gov’t-owned bank linked mobile numbers of strangers to boost app registrations, compromising security.
www.aljazeera.com www.aljazeera.com
Click to expand...
This is shocking. Its time to think about BOB now,we have total 3 accounts with BOB. There is a post on the forum related to most secure & unsecured apps which concluded that BOB world was most unsecure app and Sbi, ICICI were comparatively secure
 
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kjs said:
HDFC bank - ....
Today visited branch for PPF query, they were prompt and solved query then the executive there was like mast plan batata hu apko guaranteed wala PPF se jyada intrest wala hai aur usse better.
....
I have noticed one thing that if you start buying thru them ur complex issues will get sorted out else chakkar kat teh raho same branch k ya toh dusri branch jao.
Click to expand...

One thing I've learnt quite early: never go to private banks for government products. Apparently there's not much for them in those. So they try their utmost to discourage customers away from such products. PPF they can't refuse, but purposely make it not easy to get. Same for FRSB. Their netbanking would apparently offer them, but it won't go through. So one has to do it manually at a branch. HDFC even outright refuse certain government products! It's not much better at Axis or ICICI either.

Having a PPF account at SBI has so far been a pleasant experience for me for the most part, especially after computerization. I no longer have to visit a branch for it.
 
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Trust Me said:
One thing I've learnt quite early: never go to private banks for government products. Apparently there's not much for them in those. So they try their utmost to discourage customers away from such products. PPF they can't refuse, but purposely make it not easy to get. Same for FRSB. Their netbanking would apparently offer them, but it won't go through. So one has to do it manually at a branch. HDFC even outright refuse certain government products! It's not much better at Axis or ICICI either.

Having a PPF account at SBI has so far been a pleasant experience for me for the most part, especially after computerization. I no longer have to visit a branch for it.
Click to expand...
I will probably move it to sbi ( need to open new account) or existing bob account in near future
 
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kjs said:
I will probably move it to sbi ( need to open new account) or existing bob account in near future
Click to expand...
I already have a Wealth account in SBI and it is one of the worst bank in providing customer services. RM, staff employees and Branch Manager doesn't know how to solve basic banking problems and everytime they have to take help from other senior members of SBI to resolve issues. For basic SBI saving accounts, branch manager won't even try to help customers and will say to come in the evening or tomorrow in a never ending infinite loop. Experience may differ from branch to branch but do not expect any extra-ordinary customer service from SBI.
 
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kjs said:
I will probably move it to sbi ( need to open new account) or existing bob account in near future
Click to expand...

I'm a bit confused: are you talking about a PPF account or an SB account? In any case, in branch service may or may not be good (like any other bank). But their netbanking is very good. Haven't used their mobile banking.
 
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saucy said:
Have you tried manually filling the "do not call" form of these banks?
They're very effective as far as I've seen
Just Google for the bank you wish not to be contacted
Fill the form, avoid clicking on "check offers and let agent call you" and you're good to go!
Click to expand...
I have done it. the thugs at axis found a way to circumvent that.

they call you saying that it is a 'service' call to ask whether you have any problems in account or feedback to give.

once you say everything is fine, they start pitching products.

disguising marketing calls as service calls.
 
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ltf4ever said:
I have done it. the thugs at axis found a way to circumvent that.

they call you saying that it is a 'service' call to ask whether you have any problems in account or feedback to give.

once you say everything is fine, they start pitching products.

disguising marketing calls as service calls.
Click to expand...

Right while opening a relationship with Axis, ICICI and HDFC, I talked to the BMs, and told them that I absolutely hate marketing calls. So please make sure I'm never bothered with such, or else...

Never expected my threat of 'else' would prove so effective! Neither bank ever bother me with unwanted calls!

Else they all somehow divined that such calls to me would be entirely fruitless, and would just waste their time. :).
 
Last edited:
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Trust Me said:
I'm a bit confused: are you talking about a PPF account or an SB account? In any case, in branch service may or may not be good (like any other bank). But their netbanking is very good. Haven't used their mobile banking.
Click to expand...
I dont think so we can open ppf without a bank account. So talking about both ppf and sb account. Yes SBI net banking is very much good
 
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ltf4ever said:
I have done it. the thugs at axis found a way to circumvent that.

they call you saying that it is a 'service' call to ask whether you have any problems in account or feedback to give.

once you say everything is fine, they start pitching products.

disguising marketing calls as service calls.
Click to expand...
Yes same instance faced in ICICI , by mistakenly clicked on pre approved offer. I told them did I specify anywhere that I am looking for anything they gave me the same response as you.
 
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Trust Me said:
Right while opening a relationship with Axis, ICICI and HDFC, I talked to the BMs, and told them that I absolutely hate marketing calls. So please make sure I'm never bothered with such, or else...

Never expected my threat of 'else' would prove so effective! Neither bank ever bother me with unwanted calls!

Else they all somehow devined that such calls to me would be entirely fruitless, and would just waste their time. :).
Click to expand...
Yes eventually they know it will be waste of time but that would be for 95% ppl , 5% ko scheme chipka denge aram se. U are telling about calls u should also try branch visits.
 
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