Banks denying 2000₹ note without Pan Card

[SpiesCan'tCatchMe]

I visited idfc first bank for depositing 1 note of 2000 but the bank employee said I need a Xerox copy of my pan card to be submitted to bank as a proof of identity and this Is compulsory. I hold a full kyc account with them still they need my pan card?
RBI guidelines state that any deposit of less than 50k will not require any kind of proof..

 

[Deleted member 11974]

Record him saying it and escalate it to nodal and RBI desk

 

[SpiesCan'tCatchMe]

Any idea on how to escalate it to RBI desk?

 

[Deleted member 11974]

RBI ombudsman

 

[SpiesCan'tCatchMe]

Can I directly raise it to RBI ombudsman, I think there's a sequence to be followed

 

[Pankhuri]

Can I directly raise it to RBI ombudsman, I think there's a sequence to be followed

No. First raise a general query with the bank, escalate it to NO, then to PNO and at last to RBI ombudsman.

 

[Deleted member 11974]

You can

Can I directly raise it to RBI ombudsman, I think there's a sequence to be followed

Just take the recording as proof
And put all the dates while filing the complaint more than 30 days ago

 

[SpiesCan'tCatchMe]

You can

Just take the recording as proof
And put all the dates while filing the complaint more than 30 days ago

Faking the dates won't it go against me

 

[Deleted member 11974]

Faking the dates won't it go against me

No
I did it with amex regarding card tokenisation problem I had.
Amex ombudsman team called me within 2 days.
RBI just sends the complaint on a urgent basis to internal ombudsman team

 

[Shubham Yadav]

I visited idfc first bank for depositing 1 note of 2000 but the bank employee said I need a Xerox copy of my pan card to be submitted to bank as a proof of identity and this Is compulsory. I hold a full kyc account with them still they need my pan card?
RBI guidelines state that any deposit of less than 50k will not require any kind of proof..

Pls go to bank again if they again ask Proof than demand account closure form.