Best way to close an IndusInd Bank credit card?

[CosmicCat]

I'm planning to close my IndusInd Legend credit card as I'm not happy with their service.

Since their email support usually takes 7-8 days to reply, so should I email them for a card closure request and get ₹500/day compensation if they delay replying to my email post 7th working day? 💀

 

[Hemang]

Folks, here's an update to my post.

I raised a closure request via email to their Level 1 customer care on 17th October, which was replied to on 24th October night (after whopping 7 days), and they mentioned that they have taken a cancelation request.

The next day, on 25th October morning (in less than 12 hours), received the following SMS:
"Dear Customer, your IndusInd Bank Credit Card ending 0420 has been cancelled as on 25/10/2024 - IndusInd Bank."

That's it. No calls prior to it or even a confirmation email afterwards with further information.

Moreover, the card is still being reflected in the netbanking, which is weird. However, when I'm trying to change transaction preferences (POS/Online/ATM), it is throwing an error, meaning the card is not operational anymore. Will have to see when they update on CIBIL.

badhai ho bhai, apne veerta ka kaam kiya hai. I am thinking of keeping only rupay platinum for 0.7% return on UPI, otherwise legend credit card is now not worht it. And there is no use to keep indusind select savings account now bhai.