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Issue Resolved Beware of SMS from ICICI stating reduced Bill Amount

The highlighted issue has been resolved by the bank/financial institution.

indianets

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Hello all,

This is my first post, so please be considerate.

My Amazon Pay ICICI CC statement date is 25th and Due Date falls generally on 12th of the next month. A bill of 3526.40 was generated on March 25 recently with a due date of April 12. All good until now!!

Screenshot 2025-04-07 at 12.40.43 PM.webp

I made a few amazon purchases after the bill generation of which one transaction of 699 was refunded. Ideally, it should not affect the bill or dues in any way unless I get a refund for transaction(s) made in previous statement. But ICICI messed up here, and considers that 699 refund of transaction made after bill generation as payment of my dues and assertively sends an SMS intimating me of reduced bill total. I thought I might have got refunded of a transaction already billed and updated the "to-pay" amount in my notes from the SMS. Later, when I checked I realized, I would have been borderline scammed of late fees and other charges due to that misleading SMS.

Screenshot 2025-04-07 at 12.43.30 PM.webp
The original transaction was made on 30th March and refunded on 5th April as per current statement on netbanking, both of which falls after statement date of 25th March.

Screenshot 2025-04-07 at 3.48.01 PM.webp

So, beware and don't revise your dues based on even official SMS from ICICI stating your Revised Total Dues.

Thanks
 
Given my experience with ICICI, and other banks in general, you would have been fine if you proceed with the reduced amount.

Refunds towards your card to tend to reduce the total amount due, however they do not count towards the minimum amount due.

The communication from icici also makes it evident that they considered it a payment.
 
Hello all,

This is my first post, so please be considerate.

My Amazon Pay ICICI CC statement date is 25th and Due Date falls generally on 12th of the next month. A bill of 3526.40 was generated on March 25 recently with a due date of April 12. All good until now!!

View attachment 89463

I made a few amazon purchases after the bill generation of which one transaction of 699 was refunded. Ideally, it should not affect the bill or dues in any way unless I get a refund for transaction(s) made in previous statement. But ICICI messed up here, and considers that 699 refund of transaction made after bill generation as payment of my dues and assertively sends an SMS intimating me of reduced bill total. I thought I might have got refunded of a transaction already billed and updated the "to-pay" amount in my notes from the SMS. Later, when I checked I realized, I would have been borderline scammed of late fees and other charges due to that misleading SMS.

View attachment 89464
The original transaction was made on 30th March and refunded on 5th April as per current statement on netbanking, both of which falls after statement date of 25th March.

View attachment 89465

So, beware and don't revise your dues based on even official SMS from ICICI stating your Revised Total Dues.

Thanks
In short the txn was done and refunded after bill generation but it reduced your bill amount right?
 
In short the txn was done and refunded after bill generation but it reduced your bill amount right?
Yes It happens mostly every bank i saw like icici, bob ,au, sbi , axis except hdfc bill amount reduced if we pay partial amount or refund come after bill generation. Now hdfc not allow prepay strictly & most bank following same due to bbps role.

It needs more clarity refund will considered as payments or not because statement outstanding pay due getting to reduce every time now its bank loophole they can put penalty anytime miracle can happen you will never know high interest in pending cc bill dues.
 
Yes It happens mostly every bank i saw like icici, bob ,au, sbi , axis except hdfc bill amount reduced if we pay partial amount or refund come after bill generation. Now hdfc not allow prepay strictly & most bank following same due to bbps role.

It needs more clarity refund will considered as payments or not because statement outstanding pay due getting to reduce every time now its bank loophole they can put penalty anytime miracle can happen you will never know high interest in pending cc bill dues.
So far I've always paid my CC bill before generation almost every time. It's sometimes I let bill get generated...
 
the txn was done and refunded after bill generation but it reduced your bill amount
Yes, precisely. And, logically this shouldn’t have happened.

now its bank loophole they can put penalty anytime miracle can happen you will never know high interest in pending cc bill dues
That’s what I am worried about, and I have seen horrible storied on social media when people fell short of the total due and were penalized heavily for silly mistakes.
 
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