• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

Blocking of SBI Card and Time taken for unblocking card

Apply For Lifetime Free IDFC First Credit Card
P

paipurivamsi

TF Select
VIP Lounge
I recently got SBI Cashback card and I did a transaction of 209 INR while traveling on 07.10.2022. I got a message from SBI Fraud control that card was blocked due to suspicious activity. I called SBI CC on 08.10.2022 and SR was raised for unblocking the card and the resolution time given was 17.10.2022. That means I could no use card for 10 days. It is very long time. SBI says that blocking is automated and could not have manual intervention before blocking(confirming whether the transaction is done by customer or not). Why did it take 10 days for unblocking the card? I want to write this instance to RBI which is creating inconvenience to customer. Is there any reason behind time taken for unblocking the card as per RBI guidelines?
 
Apply For LTF AU LIT Credit Card
Sort by date Sort by votes
It doesn't even take 10 minutes to be fair. You get a phone call from SBI Fraud dept. when your card is blocked. They give you the option to unblock it, in the call itself. Once you unblock, it is instant. You can start using it immediately. It's just the SBI cards website and app behaves weirdly as soon you unblock it because it still thinks your card remains blocked and wants you to go through your recent transactions to verify if all of them were genuine.

There's no point raising service requests with their department for unblocking your cards since it can be done by yourself, and since they are already crowded with various other requests.
 
Upvote 0 Downvote
paipurivamsi said:
I recently got SBI Cashback card and I did a transaction of 209 INR while traveling on 07.10.2022. I got a message from SBI Fraud control that card was blocked due to suspicious activity. I called SBI CC on 08.10.2022 and SR was raised for unblocking the card and the resolution time given was 17.10.2022. That means I could no use card for 10 days. It is very long time. SBI says that blocking is automated and could not have manual intervention before blocking(confirming whether the transaction is done by customer or not). Why did it take 10 days for unblocking the card? I want to write this instance to RBI which is creating inconvenience to customer. Is there any reason behind time taken for unblocking the card as per RBI guidelines?
Click to expand...
Next time just send UBLK XXXX (Last four digits of Card) to 5676791
 
Upvote 0 Downvote
akshayhs said:
It doesn't even take 10 minutes to be fair. You get a phone call from SBI Fraud dept. when your card is blocked. They give you the option to unblock it, in the call itself. Once you unblock, it is instant. You can start using it immediately. It's just the SBI cards website and app behaves weirdly as soon you unblock it because it still thinks your card remains blocked and wants you to go through your recent transactions to verify if all of them were genuine.

There's no point raising service requests with their department for unblocking your cards since it can be done by yourself, and since they are already crowded with various other requests.
Click to expand...
I did not get call when the card was unblocked but received only mail.
 
Upvote 0 Downvote
Can someone suggest what should I do now. My SBIcashback card was blocked on 07.10.2022. SR for unblocking completed on 17.10.2022. I wrote CC, Nodal officer, PNO and then mailed to customerservicehead and till now nothing happened apart from the mails from all concerned that issue will be resolved. As per SBI GR policy, only writing to CEO is left. All the other ways suggested above did not work.(SMS format is wrong, I did not get call when blocked as I was travelling)
 
Upvote 0 Downvote
paipurivamsi said:
Can someone suggest what should I do now. My SBIcashback card was blocked on 07.10.2022. SR for unblocking completed on 17.10.2022. I wrote CC, Nodal officer, PNO and then mailed to customerservicehead and till now nothing happened apart from the mails from all concerned that issue will be resolved. As per SBI GR policy, only writing to CEO is left. All the other ways suggested above did not work.(SMS format is wrong, I did not get call when blocked as I was travelling
Click to expand...

They've been doing this a lot lately.. And for transactions for higher value, IVR calls are not being triggered for instant unlock.
 
Upvote 0 Downvote
It;s been 22 days since my card is blocked. Escalated till customer service head but no use. Is SBI deliberately blocking cashback cards so that it will not be available for usage? Do anyone possessing cashback card have same experience and how much time did it take to unblock the card? I think I need to complain to RBI Ombudsman as this is purely unethical practice by SBI Card. Any suggestions?(P.S:- I have been using OLA SBI card since 2 years and I never had this kind of issue till date)
 
Upvote 0 Downvote
paipurivamsi said:
It;s been 22 days since my card is blocked. Escalated till customer service head but no use. Is SBI deliberately blocking cashback cards so that it will not be available for usage? Do anyone possessing cashback card have same experience and how much time did it take to unblock the card? I think I need to complain to RBI Ombudsman as this is purely unethical practice by SBI Card. Any suggestions?(P.S:- I have been using OLA SBI card since 2 years and I never had this kind of issue till date)
Click to expand...
This is really bad, Yes straightaway complain to ombudsman.
i Hold sbi cb and already did 2 big txn on 2nd day of arrival 38k and few days later 40k but didn't get blocked.
 
Upvote 0 Downvote
paipurivamsi said:
It;s been 22 days since my card is blocked. Escalated till customer service head but no use. Is SBI deliberately blocking cashback cards so that it will not be available for usage? Do anyone possessing cashback card have same experience and how much time did it take to unblock the card? I think I need to complain to RBI Ombudsman as this is purely unethical practice by SBI Card. Any suggestions?(P.S:- I have been using OLA SBI card since 2 years and I never had this kind of issue till date)
Click to expand...
I faced the same issue. My card got blocked for doing a transaction but I got an IVR call instantly and I verified my transaction on the call and my card got unblocked instantly even though in sbi card app and sbicard.com it was showing blocked which got fixed after 24 hours.

If your card is still blocked and you didn't verify your transaction on call then you should login to sbicard.com select your cashback card and verify those transactions and It might get unblocked.
 
Upvote 0 Downvote
I was travelling when card was blocked and I did not get any IVR call for authenticating transaction. Unfortunately there is no mechanism to verify the transaction in SBI Card app/website. There is no process. As per CC, only backend team can unblock the card. SBI NO/PNO and even customer service head are useless and simply wasting time. Already 25 days passed, still my card is in blocked state.
 
Upvote 0 Downvote
paipurivamsi said:
I was travelling when card was blocked and I did not get any IVR call for authenticating transaction. Unfortunately there is no mechanism to verify the transaction in SBI Card app/website. There is no process. As per CC, only backend team can unblock the card. SBI NO/PNO and even customer service head are useless and simply wasting time. Already 25 days passed, still my card is in blocked state.
Click to expand...
Contact SBI Card twitter support.
 
Upvote 0 Downvote
paipurivamsi said:
I was travelling when card was blocked and I did not get any IVR call for authenticating transaction. Unfortunately there is no mechanism to verify the transaction in SBI Card app/website. There is no process. As per CC, only backend team can unblock the card. SBI NO/PNO and even customer service head are useless and simply wasting time. Already 25 days passed, still my card is in blocked state.
Click to expand...
They unblocked my card after 25 days. Just horrible service
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

Pankajkr09
  • Question Question
Card unblocking SBI card
Replies
2
Views
72
drshivam
D
H
  • Question Question
UNBLOCKING OF SBI CARD
Replies
3
Views
1K
ajinkyasurwade
A
Back
Top