yb24
TF Premier
So Bob has marking lien on my bob account despite having zero balance in my account and on the top of it they are charging on negative balance also taking it to -1000.
I complaint on their portal
My argument: I acknowledge your notification regarding the lien of ₹885 on my savings account (Account No. 24270100027409) due to non-maintenance of the average minimum balance. However, I would like to bring to your attention the following points: Negative Balance Due to Penal Charges: As per the Reserve Bank of India's (RBI) guidelines, banks are prohibited from allowing a savings account balance to become negative solely due to penal charges for non-maintenance of the minimum balance In light of the above, I request the immediate reversal of the ₹885 lien imposed on my account. Failure to address this issue promptly will leave me with no choice but to escalate the matter to the RBI Ombudsman for resolution. Thanks
Their response : With reference to your request, we have checked the details and found that since you have not kept minimum balance in your A/c and keeping minimum balance is mandatory as per guidelines we request you to keep the minimum balance in your a/c to avoid any further charges in your A/c. We value your relationship with us and assure you our best services
I was not satisfied with the response so I reopen the case and their response was:
Dear Customer, Branch has informed that you have not maintaining average minimum balance in your a/c and Rs.885/- had been lien marked in your saving A/c 24270100027409. Regards
Now what to do I have to close this account I thought I would reverse the charges and then apply to close the account.
I complaint on their portal
My argument: I acknowledge your notification regarding the lien of ₹885 on my savings account (Account No. 24270100027409) due to non-maintenance of the average minimum balance. However, I would like to bring to your attention the following points: Negative Balance Due to Penal Charges: As per the Reserve Bank of India's (RBI) guidelines, banks are prohibited from allowing a savings account balance to become negative solely due to penal charges for non-maintenance of the minimum balance In light of the above, I request the immediate reversal of the ₹885 lien imposed on my account. Failure to address this issue promptly will leave me with no choice but to escalate the matter to the RBI Ombudsman for resolution. Thanks
Their response : With reference to your request, we have checked the details and found that since you have not kept minimum balance in your A/c and keeping minimum balance is mandatory as per guidelines we request you to keep the minimum balance in your a/c to avoid any further charges in your A/c. We value your relationship with us and assure you our best services
I was not satisfied with the response so I reopen the case and their response was:
Dear Customer, Branch has informed that you have not maintaining average minimum balance in your a/c and Rs.885/- had been lien marked in your saving A/c 24270100027409. Regards
Now what to do I have to close this account I thought I would reverse the charges and then apply to close the account.
