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BOB HPCL ENERGIE Virtual Card Lifetime Free Offer

Received Response from CC>
we wish to inform that your card is issued as "Life-Time Free" hence no Annual/Joining fee is applicable to your card account.
However, all othr charges are applicable as per MITC booklet.
 
I too got the offer, and I accepted it. Card is shown in the app, and I've generated the pin also, but not receiving OTP to activate it on Paytm UPI. Any solution for this please?
 
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