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BOB HPCL ENERGIE Virtual Card Lifetime Free Offer

It was some other CVV (in app) before applying physical card. After they issued physical card, CVV is different on physical card as well as in the app.
After delivery of the physical card, CVV is different and is the same (updated CVV) reflected on Bobcards app as well? Or is it different in the app and differ from card? Did you get a clarification from bobcard regarding this? Like how does this work.?
 
Is there a way to convert the existing physical card to LTF?
Sent mail requesting conversion stating that many are getting LTF virtual card,

Denied with following response

We regret our inability to consider your request for LTF conversion and we request you to avail the services/ benefits of the card for auto-waiver of the annual fees as per the criteria.
 
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