BOB Lite Current Account via Offline mode/through branch

[tuhin]

Yes you are absolutely right, yesterday I was raise a complaint on grievance portal, today the branch person who open my current account, he call me and explain everything about my two Customer IDs, his behaviour is really very polite, after explain everything he tell me one thing, he tell me next time before raise a complaint I should discuss about the issue with him🙂🙂, he also comment this on my complaint and close the complaint

( Dear customer, We are really sorry for the inconvenience caused to you and would like to inform that CIF ID QAK******** belongs to you and the other CIF ID QAK******* belongs to your firm name****** As you are the proprietor, CIF ID QAK********* is linked with the mentioned Current a/c. This is for your kind information. Regards, Bank of Baroda )

@swarupgolui don't fall in these sweet words. They were polite with you because they got the pressure from leadership. I would suggest if you face any issue/confusion, just raise a complain first before starting any dialogue with them. I know these PSBs very well. Almost everytime, they used to behave with customers like a hell, treat them like a stupid.

It's fine if the customer id is different for your firm, in that case your welcome name should be different. Welcome <firm name>. They should literate you at the time of opening of the account.

I have already faced consequences where I had different cust ids for two different accounts. Hence, clubbing into one is always better but I can understand your case is different.

Lastly, one suggestion, if you think a good relationship with bank people can help you in future then I don't believe this is correct. I had bitter experience with BOB already, I had a very good relationship with branch people but they showed me the real face when situation arrived. Just a small suggestion. PSB means, raise a complain & get your service smoothly. 'Baap ka Chaap'