Charged Fee on LTF Emeralde

[VikasBhindwar]

From this post, I want to bring attention of experts.

First of all, I am holding LTF Sapphiro Dual card which I got in June recently via upgrade.

Recently on 11th Aug, I checked my iMobile & there I saw LTF Emeralde which was earlier showing as charged. Then I checked Netbanking as well, there it was showing as charged Emeralde. I took screenshot & mailed to customer care regarding LTF status.

They said that if it's showing LTF then its LTF as they are unable to confirm without card.

After that I applied and asked again for LTF status. But strangely now they said that its chargeable card. I have attached screenshot as well, but they are denying the same.

After that, I raised the issue on X to which they are still investigating, they will reply me by tomorrow.

In mean time I have raised the complaint on RBI as well.

They have charged the annual fee of 14160, which is not beneficial in anyway as I am already holding LTF Sapphiro which already confirmed by customer care.

My concern is how they have said that if it's showing LTF, then they charged for the card.

I am thinking to negotiate on 3 points:-
1. Make current Emeralde LTF & Reverse Annual Charge, or
2. Upgrade to chargeable Emeralde Private Metal, or
3. Reverse the Annual Fee & Close the card.

Please suggest how to proceed further, as Annual Fee is already charged, which I don't want to pay for this card or How to make it LTF or get upgrade to Emeralde Private?

 

[imdjay]

Escalation is okay. Already raised to ICICI as well as RBI but my statement date is 2nd of month. I don't want to pay 14k for this card.

As per my experience, If you pay the charges and fight for this up to the end i.e. BO. You will at least be compensated with 24K. The rest is on you.

 

[Dr.Anand456]

You paid the amount of it was refunded back? Because as far as I know, refund doesn't count as payment.

Yes, in my case they are refunded and card are close immediately.

 

[talkwithfino]

Bottomline is just make sure to dispute this charge and cancel this card before the bill is generated

Yaa... I think you should first dispute the Transaction; to avoid paying any fees in the first place.

Escalation is okay. Already raised to ICICI as well as RBI but my statement date is 2nd of month. I don't want to pay 14k for this card.

As per my experience, If you pay the charges and fight for this up to the end i.e. BO. You will at least be compensated with 24K. The rest is on you.

If you are ready to fight till the lvl of RBI; ( hoping that those idiots don't close your case blindly ); I think the worst outcome can be that Icici says there was a technical glitch in iMobile which is why it showed you LTF CC & they would be willing to cancel your card and make corrections in Cibil accordingly without charging you any fee. And for all this; you should def ask the RBI compensation for at least ₹30,000 for mental harassment, time waste etc;
The reason why I feel Icici has a strong say, that it was a technical glitch, is because the agent did not confirm on email that it's LTF. He said, 'WE regret to inform you that we are unable to confirm the Card if LF'

Best case scenario, they will convert it to LTF....

So those, are my guesses...

 

[imdjay]

Yaa... I think you should first dispute the Transaction; to avoid paying any fees in the first place.


If you are ready to fight till the lvl of RBI; ( hoping that those idiots don't close your case blindly ); I think the worst outcome can be that Icici says there was a technical glitch in iMobile which is why it showed you LTF CC & they would be willing to cancel your card and make corrections in Cibil accordingly without charging you any fee. And for all this; you should def ask the RBI compensation for at least ₹30,000 for mental harassment, time waste etc;
The reason why I feel Icici has a strong say, that it was a technical glitch, is because the agent did not confirm on email that it's LTF. He said, 'WE regret to inform you that we are unable to confirm the Card if LF'

Best case scenario, they will convert it to LTF....

So those, are my guesses...

You are wrong. First, He used ICICI platform to apply the card. Second, the agent didn't deny if not agreed.
Once the card is generated, RBI won't guide the Bank to close the card. As this is a clear case of misselling, Bank would be directed to respect the promise made to the customer and also pay for compensation for troubling the customer unnecessarily.

 

[LordPSN]

Following the thread as I also got the same LTF Emerald in iMobile app.
Yet to apply.

 

[NOOBY]

I

If I should have known that this will happen, then definitely have taken recording.

Just saw that SS also has your name on card (which will work for you as well) so no need of recordings

As others suggested, raise it to RBI, ask for LTF and 1 year card fees as compensation (mention 14000 as compensation for trouble given by the bank)

btw, can you please share your NRV/TRV with bank for getting this offer ?

Also, any other existing ICICI cards (other than Sapphiro), and CC limits ?

 

[sunit123]

Currently fake screenshot fraud is going on and banks are aware of the same so it is better to get confirmation through email before activating the card.

 

[VikasBhindwar]

Just saw that SS also has your name on card (which will work for you as well) so no need of recordings

As others suggested, raise it to RBI, ask for LTF and 1 year card fees as compensation (mention 14000 as compensation for trouble given by the bank)

btw, can you please share your NRV/TRV with bank for getting this offer ?

Also, any other existing ICICI cards (other than Sapphiro), and CC limits ?

Holding Apay, MMT Signature, and Sapphiro.

Last year total spent as per AIS is close to 15 lakh

 

[VikasBhindwar]

Currently fake screenshot fraud is going on and banks are aware of the same so it is better to get confirmation through email before activating the card.

I don't don't about that fraud but yes mine is genuine.
Yeah... Things were easy when waited for reply before activation.

 

[BVCBVC is verified member.]

Holding Apay, MMT Signature, and Sapphiro.

Last year total spent as per AIS is close to 15 lakh

So does spends are considered for Upgrades in ICICI too??

 

[VikasBhindwar]

So does spends are considered for Upgrades in ICICI too??

Maybe that's the case I am considering. Although limit is only 4.6 lakh.

 

[BVCBVC is verified member.]

Maybe that's the case I am considering. Although limit is only 4.6 lakh.

First Instance hearing ICICI offering upgrades on Spends criteria not NRV or TRV.

 

[VikasBhindwar]

First Instance hearing ICICI offering upgrades on Spends criteria not NRV or TRV.

In June only, got Sapphiro LTF via upgrade. That's why I was skeptical about Emeralde LTF.

 

[BVCBVC is verified member.]

In June only, got Sapphiro LTF via upgrade. That's why I was skeptical about Emeralde LTF.

You requested them or you got pre approved?? Do you have any savings bank relationship with them??

 

[VikasBhindwar]

You requested them or you got pre approved?? Do you have any savings bank relationship with them??

Got pre-approved. No saving account

 

[BVCBVC is verified member.]

Got pre-approved. No saving account

Okay Good .

 

[NOOBY]

Holding Apay, MMT Signature, and Sapphiro.

Last year total spent as per AIS is close to 15 lakh

Got pre-approved. No saving account

Thats..... thats... thats great for you (but not for all other ICICI card holders )

They asked me (and mostly everyone) to keep 50L in savings for Sapphiro LTF even after holding salary account (with wealth status)

Getting paid Emerlade upgrade, but no LTF even after 9L spends in anniversary year

Nice to see that at least someone is getting something from ICICI

 

[arun4455]

First Instance hearing ICICI offering upgrades on Spends criteria not NRV or TRV.

You are seeing first time as people don't spend that much money on icici bank credit card.

 

[BVCBVC is verified member.]

You are seeing first time as people don't spend that much money on icici bank credit card.

He he might be. ICICI cards are for Merchant offers, BOGO BMS and lounge access.

 

[arjun]

From this post, I want to bring attention of experts.

First of all, I am holding LTF Sapphiro Dual card which I got in June recently via upgrade.

Recently on 11th Aug, I checked my iMobile & there I saw LTF Emeralde which was earlier showing as charged. Then I checked Netbanking as well, there it was showing as charged Emeralde. I took screenshot & mailed to customer care regarding LTF status.

They said that if it's showing LTF then its LTF as they are unable to confirm without card.

After that I applied and asked again for LTF status. But strangely now they said that its chargeable card. I have attached screenshot as well, but they are denying the same.

After that, I raised the issue on X to which they are still investigating, they will reply me by tomorrow.

In mean time I have raised the complaint on RBI as well.

They have charged the annual fee of 14160, which is not beneficial in anyway as I am already holding LTF Sapphiro which already confirmed by customer care.

My concern is how they have said that if it's showing LTF, then they charged for the card.

I am thinking to negotiate on 3 points:-
1. Make current Emeralde LTF & Reverse Annual Charge, or
2. Upgrade to chargeable Emeralde Private Metal, or
3. Reverse the Annual Fee & Close the card.

Please suggest how to proceed further, as Annual Fee is already charged, which I don't want to pay for this card or How to make it LTF or get upgrade to Emeralde Private?

I recently had the same issue bro with Sapphario LTF and I was charged, please don't cancel the Emeralde hold on to it you can fight and get it LTF and they will have to do it, I will help you in getting it done , Please dm me