CIBIL & Amazon Pay Score Check Issue – Mental Harassment & No Resolution!

[ajijul_93rahman]

I want to share my frustrating experience with CIBIL and Amazon Pay, which has caused me months of mental harassment. This post is to warn others and seek advice from those who have faced similar issues.

Background:​

I had an old Amazon Pay account, which I later closed. After that, I created a new Amazon Pay account with updated details.

When I tried to check my CIBIL score through the new account, I kept getting this error:

"Your CIBIL report was already accessed using another Amazon account. Please sign in using the same Amazon account to check your CIBIL score."

Amazon Pay support escalated the case and informed me that CIBIL had stored my old Amazon account identifiers (PAN, email, mobile) in their system, preventing me from accessing my score through my new account. Amazon Pay confirmed that CIBIL needs to delete these old identifiers to resolve the issue.

​

CIBIL's Clueless Responses:​

I raised multiple complaints with CIBIL, explaining the issue clearly. But every time, they gave me irrelevant, copy-paste responses like:

"We are currently working on the concern raised by you on request dated November 27, 2024, and will revert to you shortly."

"We have raised the issue with the concern IT team, and it will take some time for resolution."

"On observation, we could see that your amazon account authentication was failed."

"We are unable to remove old login credentials. Please contact Amazon Pay to create new credentials with a different mobile number."

This makes no sense because:

1. The problem is NOT with login credentials—the issue is CIBIL’s duplicate account check system.
2. I already have a new Amazon account, but I still can’t check my score because CIBIL refuses to delete old account data.
3. Amazon Pay clearly said CIBIL is responsible, but CIBIL keeps blaming Amazon Pay.
   
   
   
   

Months of Mental Harassment & No Compensation:​

• I have been following up for months with Amazon Pay and CIBIL, but they keep bouncing me around.
• CIBIL refuses to acknowledge the issue and keeps sending generic responses.
• I requested compensation for the mental stress and wasted time, but they denied it without even addressing my complaint properly.

What Next?​

• I have escalated the matter to the RBI Ombudsman and demanded that CIBIL delete the old identifiers and compensate me for mental harassment.

Has Anyone Faced a Similar Issue?​

If you’ve had trouble checking your CIBIL score via Amazon Pay due to an old account, let me know how you resolved it. This kind of negligence should not be tolerated!

 

[ajijul_93rahman]

Bhai 1 saal se aisa dikha raha hai ab Kitna wait karu. Sab complaint kiya lekin koi update hi nhi mil paya aaj tak.

If it’s been a year without any resolution despite complaints, then it’s likely a deeper issue with your CIBIL access. Instead of waiting indefinitely, I’d suggest raising a formal dispute with CIBIL through their official website or contacting their customer care directly.

If CIBIL support isn’t responding properly, you might consider escalating the matter via RBI’s banking ombudsman.

 

[Anshul Gupta]

I feel you man. Cibil (atleast Cibil India) is one of the most incompetent organisations there is. It's shocking how we trust them with our most crucial financial data, let alone letting them compute our creditworthiness!

I have faced multiple issues with them, ranging from unable to login to my cibil account for months coz they updated their login platform and that flagged my account for no reason, to having no resolution for an unknown loan account showing on my Cibil. But these incompetent people doesn't have any clue about their systems at all.

So if any advice that I could give to you is to not let these schmucks affect your mental peace; I know easier said than done but I have been there and it's just not worth it at all!

More reasons why Cibil is a crooked organisation. They should have been banned a while ago