Cibil score missing from onescore app

[cardkabhuukha88]

Hi all,

I have been using onescore to fetch my cibil and experian credit scores for more than 1 year.
But today when cibil score refresh was available, i refreshed it and it shows only experian score. Cibil score is missing.
I did try to check via other apps or websites, same problem. Wishfin app showed that problem is from cibil server not responding to our request.
I am attaching screenshots of onescore app. As you can see credit history is 1 year 1 month old. Previously i was able to view both scores from the time when my cibil score was generated for the first time i.e in April 2023.
Any insights would be greatly appreciated.
Have any one of you ever faced this issue?

 

[Gaara]

 

[Gaara]

The CIBIL (TransUnion) app is functioning fine for me; I have just refreshed it. However, problem is that app does not permit the taking of screenshots.

 

[RAMESH BABU N]

The CIBIL (TransUnion) app is functioning fine for me; I have just refreshed it. However, problem is that app does not permit the taking of screenshots.

It does allow. No such restriction. I took a SS just now...

 

[cardkabhuukha88]

The CIBIL (TransUnion) app is functioning fine for me; I have just refreshed it. However, problem is that app does not permit the taking of screenshots.

Since i do not have cibil subscription i cannot check in cibil transunion app as i checked my free yearly report on it back in February.
And you cannot refresh cibil score in onescore app as you have 26 days left for refresh. So you cant check if problem is with onescore app.

 

[Gaara]

It does allow. No such restriction. I took a SS just now...

To clarify, I am referring to the CIBIL application provided by TransUnion, not the OneScore application. I have previously attached a screenshot from my OneScore for reference.

 

[cardkabhuukha88]

It does allow. No such restriction. I took a SS just now...

Hello sir,
I think the problem lies in Onescore app but you also cannot confirm this as you have 5 days left to refresh cibil score.

 

[Gaara]

Since i do not have cibil subscription i cannot check in cibil transunion app as i checked my free yearly report on it back in February.
And you cannot refresh cibil score in onescore app as you have 26 days left for refresh. So you cant check if problem is with onescore app.

Yes, Have you tried airtel app or google pay app or amazon as they do provide cibil score.

 

[cardkabhuukha88]

Yes, Have you tried airtel app or google pay app or amazon as they do provide cibil score.

Checked on amazon just now but they are showing the score dated 1st may 24, i remember checking on that day.
Not tried airtel app as i dont use airtel.

 

[cardkabhuukha88]

Thats what i heard back from them.
Any idea what they are trying to say ?

 

[RAMESH BABU N]

Thats what i heard back from them.
Any idea what they are trying to say ?

They are clear in their communication. Which part you did not follow ?

Take up the issue with CIBIL. Write to them.

 

[hitirfan]

Checked on amazon just now but they are showing the score dated 1st may 24, i remember checking on that day.
Not tried airtel app as i dont use airtel.

Amazon lets score refresh after 3 months

 

[hitirfan]

I'm not able to refresh CIBIL score on Paisa Bazaar

 

[SMS91]

What is the email ID for contacting OneScore customer care?

 

[BeingIncog]

onescorehelp@onescore.app

What is the email ID for contacting OneScore customer care?

. .

 

[Wealth is my birth right!]

I'm not able to refresh CIBIL score on Paisa Bazaar

Logging out of your Paisa Bazaar account and then logging back in can sometimes resolve pls hit it

 

[hitirfan]

Logging out of your Paisa Bazaar account and then logging back in can sometimes resolve pls hit it

I have tried everything. App, mobile browser, tab broswer, computer. Doesn't refresh

 

[SMS91]

I sent two emails to these email ID(onescorehelp@onescore.app) to update my address in the OneScore app, but I haven't received any reply. Is there any other email ID to contact OneScore customer care?

 

[cardkabhuukha88]

They are clear in their communication. Which part you did not follow ?

Take up the issue with CIBIL. Write to them.

Yes sir, i do agree they are clear about the issue. But since i am using it since 1 year how can verification failed problem suddenly pops up ?
And also what verification or authentication has failed they did not mention as my details are correct and haven't changed from past year.
Also as per their advice i contacted CIBIL support helpline and the executive told me everything is fine from their end and account is verified. She asked me to raise a dispute.
I raised it and recieved acknowledgment on email that they require 2 says to revert back.

 

[cardkabhuukha88]

I'm not able to refresh CIBIL score on Paisa Bazaar

Maybe a widespread issue with CIBIL ?