Cibil score missing from onescore app

[hitirfan]

Maybe a widespread issue with CIBIL ?

I think so

 

[cardkabhuukha88]

I sent two emails to these email ID(onescorehelp@onescore.app) to update my address in the OneScore app, but I haven't received any reply. Is there any other email ID to contact OneScore customer care?

Strange.... Each time i email them, i recieve their response next day and also they call me to understand the problem each time.
Yup email is same as you mentioned.

 

[RAMESH BABU N]

Yes sir, i do agree they are clear about the issue. But since i am using it since 1 year how can verification failed problem suddenly pops up ?
And also what verification or authentication has failed they did not mention as my details are correct and haven't changed from past year.
Also as per their advice i contacted CIBIL support helpline and the executive told me everything is fine from their end and account is verified. She asked me to raise a dispute.
I raised it and recieved acknowledgment on email that they require 2 says to revert back.

There could be many possible reasons. For example, OneScore's access may have been curtailed - agreement over or annual fee not paid.....

So, forget about OneScore. Directly focus on CIBIL.

 

[cardkabhuukha88]

I think so

I also tried checking on bajaj finserv and wishfin....but same result everywhere.
It says problem with CIBIL server or your mobile and pan number are not linked.
But i was able to view score with same details from last 1 year.

 

[hitirfan]

I also tried checking on bajaj finserv and wishfin....but same result everywhere.
It says problem with CIBIL server or your mobile and pan number are not linked.
But i was able to view score with same details from last 1 year.

So definitely issue from CIBIL side.
Did u try GPay or Axis Credit Score site?

 

[cardkabhuukha88]

So definitely issue from CIBIL side.
Did u try GPay or Axis Credit Score site?

Gpay refresh will be available on 1st july and will check axis credit score site.

 

[Wealth is my birth right!]

So definitely issue from CIBIL side.
Did u try GPay or Axis Credit Score site?

Don’t think so
I applied for dcb in HDFC Bank site and without completing application on submission of pan i got cibil alert of score checking this evening

 

[hitirfan]

Don’t think so
I applied for dcb in HDFC Bank site and without completing application on submission of pan i got cibil alert of score checking this evening

I meant CIBIL is not giving access to them (One Score / PB)

 

[Wealth is my birth right!]

I meant CIBIL is not giving access to them (One Score / PB)

Got it correctly now…
Maybe subscription charges pending from one score or initial period over to renew…

 

[cardkabhuukha88]

Got it correctly now…
Maybe subscription charges pending from one score or initial period over to renew…

Right....banks check cibil score and pay cibil for that service.
Maybe free cibil checking apps haven't cleared dues or their current agreement has expired and up for renewal.

 

[cardkabhuukha88]

UPDATE : Now experian score is also gone from onescore app.
Check before and after screenshot