CITI to Axis Migration: Citi Rewards CC Annual Fee issue

[lightwaves]

Hello Community,

My Citi Rewards card has been migrated to Axis Rewards CC. And my CITI card was LTF and I’ve a written email proof for the same .

However, I received an email from Axis which says that my Axis CC has the same fees as that of Citi and the fees will be waived off based on spend criteria.

But I’ve seen on this community in the past that some users who have this card as LTF, they got same email where it was mentioned that their Axis card also would remain LTF.

How should I deal with this issue? I do not want to pay the annual fees for this card. I have kept this card so far because it’s LTF.

Any ideas to tackle Axis folks?

Thanks

 

[abhishek12333@rediffmail.]

Hello Community,

My Citi Rewards card has been migrated to Axis Rewards CC. And my CITI card was LTF and I’ve a written email proof for the same .

However, I received an email from Axis which says that my Axis CC has the same fees as that of Citi and the fees will be waived off based on spend criteria. View attachment 61172

But I’ve seen on this community in the past that some users who have this card as LTF, they got same email where it was mentioned that their Axis card also would remain LTF.

How should I deal with this issue? I do not want to pay the annual fees for this card. I have kept this card so far because it’s LTF.

Any ideas to tackle Axis folks?

Thanks

I remember that in one of their earlier email communications (probably under FAQs), Axis bank had clearly mentioned that if your existing Citibank credit card is lifetime free, then your replacement axis bank card will also be lifetime free. So, please don’t worry. I am trying to locate those FAQs again.

 

[lightwaves]

I remember that in one of their earlier email communications (probably under FAQs), Axis bank had clearly mentioned that if your existing Citibank credit card is lifetime free, then your replacement axis bank card will also be lifetime free. So, please don’t worry. I am trying to locate those FAQs again.

Thanks. Appreciate it.

 

[theflash]

Axis ne jarur soch samajh ke kiya hoga... Dekho 100 ltf customers hain... Yeh do creative banao one with ltf and other with misleading but no ltf... First wala 10% ko bhejo doosra 90% ko... 90% Mein se 80% pe annual fees thop do... Agar us 80% Mein se 50% call karte hain then unki fee waive Kar do system error Tha kehke


Remaining 50% of 80% of 90% customers pe FREE Mein annual fees kama lenge... Profit

Not just axis but I've seen these kind of tricks everywhere like in ola uber they hike the prices if we complain they refund the additional amount if you don't contact them nothing they'll keep the additional amount.

 

[lightwaves]

You can mail them creditcards@axisbank.com
Or just call them at 18605005555

I think call will be better as you will get instant confirmation

I called Axis support on this number and they confirmed that if CITI card is LTF, corresponding migrated Axis card will remain LTF.

 

[drsel]

Sure, that’s what I am also thinking of! Any specific email id of Axis support? Thank

I called Axis support on this number and they confirmed that if CITI card is LTF, corresponding migrated Axis card will remain LTF.

This is exactly what I have been saying all along, that you will not be charged any renewal fee if your Citibank card was lifetime free

 

[drsel]

Even though my Citibank rewards card is chargeable, I don't pay anything because I just make a phone call and the fees get reversed on the spot

 

[msankadi]

This is exactly what I have been saying all along, that you will not be charged any renewal fee if your Citibank card was lifetime free

see them charging us fee next year 😛 hope not my iocl card has some 15-20 year history

 

[lightwaves]

see them charging us fee next year 😛 hope not my iocl card has some 15-20 year history

Yeah, I guess this will happen eventually. The guy on call was like “ as of today it’s LTF because your CITI card was LTF, but we will communicate any updates in future 😜”

 

[theflash]

I called Axis support on this number and they confirmed that if CITI card is LTF, corresponding migrated Axis card will remain LTF.

Take a confirmation in Writing in email my suggestion.

 

[lightwaves]

Axis customer care? I don’t think so!

@tekina bhai that was a joke!

 

[drsel]

First, I wish to clarify you that 5,000 points will be provided as a welcome benefit for the customer who applied for the rewards card in Axis Bank initially. Hence, I regret our inability to provide the 5,000 points for your aforesaid card since it has been migrated from Citi Bank to Axis Bank

 

[tekina]

@tekina bhai that was a joke!

Matlab ? !

 

[lightwaves]

It was a joke and you didn’t have to dislike it

 

[sasha008]

Hello Community,

My Citi Rewards card has been migrated to Axis Rewards CC. And my CITI card was LTF and I’ve a written email proof for the same .

However, I received an email from Axis which says that my Axis CC has the same fees as that of Citi and the fees will be waived off based on spend criteria. View attachment 61172

But I’ve seen on this community in the past that some users who have this card as LTF, they got same email where it was mentioned that their Axis card also would remain LTF.

How should I deal with this issue? I do not want to pay the annual fees for this card. I have kept this card so far because it’s LTF.

Any ideas to tackle Axis folks?

Thanks

I have the same issue except Axis is not agreeing to the fact that my Citi card was LTF. Actually I had an email confirmation from Citibank about 2 years ago that my card was LTF. But I lost access to my original Yahoo inbox and switched to Gmail. When I log into Yahoo now, they don't have any of my historical emails because I haven't used them in 1 year. So I have lost the email Citi sent me when they made my rewards card LTF 2 years ago. Now Axis being Chumxis is asking for the email proof from Citi confirming that my card was made LTF and has charged me an Annual fee.
Would you be able to send me a screenshot of the email confirmation you got from Citi about LTF redacting any personal information? This would help a lot.

 

[panu24]

anyone whose Citi Rewards card is non-LTF, after migration at renewal time got charged annual fee even after meeting 30k waiver criteria?

 

[drsel]

I have the same issue except Axis is not agreeing to the fact that my Citi card was LTF. Actually I had an email confirmation from Citibank about 2 years ago that my card was LTF. But I lost access to my original Yahoo inbox and switched to Gmail. When I log into Yahoo now, they don't have any of my historical emails because I haven't used them in 1 year. So I have lost the email Citi sent me when they made my rewards card LTF 2 years ago. Now Axis being Chumxis is asking for the email proof from Citi confirming that my card was made LTF and has charged me an Annual fee.
Would you be able to send me a screenshot of the email confirmation you got from Citi about LTF redacting any personal information? This would help a lot.

I phoned burgundy customer care.
They said my CitiBank rewards card is lifetime free

 

[tachniki]

I phoned burgundy customer care.
They said my CitiBank rewards card is lifetime free

Need to do this too. When I tried to close this card last year, i was suggested by citibank customer care, not to close it as it was already LTF. But I have no written proof.

Btw, they paid me 1000 rs as retention and i believe 1500 cashback for minimal transactions in a year.

 

[canitintuli]

anyone whose Citi Rewards card is non-LTF, after migration at renewal time got charged annual fee even after meeting 30k waiver criteria?

I had Citi IOCL card (paid version) wherein annual fee waiver was applicable on annual spends of INR 30,000. After Migration i had reached out to the customer care and was informed that post migration i need to make spends of INR 1lac (similar to Axis IOCL premium card). On raising my complaint multiple time with Burgundy customer support i got a written confirmation that for current year I will receive annual fee waiver on spends of INR 30,000 (same as CITI). However, this is only applicable for 1 year post migration for all credit cards (Citi to Axis). From second year onwards (post migration into Axis), every Citi cardholder will be required to meet regular spends under Axis (INR 1lac in case of AXIS IOCL premium credit card).

 

[tachniki]

I had Citi IOCL card (paid version) wherein annual fee waiver was applicable on annual spends of INR 30,000. After Migration i had reached out to the customer care and was informed that post migration i need to make spends of INR 1lac (similar to Axis IOCL premium card). On raising my complaint multiple time with Burgundy customer support i got a written confirmation that for current year I will receive annual fee waiver on spends of INR 30,000 (same as CITI). However, this is only applicable for 1 year post migration for all credit cards (Citi to Axis). From second year onwards (post migration into Axis), every Citi cardholder will be required to meet regular spends under Axis (INR 1lac in case of AXIS IOCL premium credit card).

I closed this card before migration. I was anyway not spending enough due to less driving post covid.

 

[drsel]

I had Citi IOCL card (paid version) wherein annual fee waiver was applicable on annual spends of INR 30,000. After Migration i had reached out to the customer care and was informed that post migration i need to make spends of INR 1lac (similar to Axis IOCL premium card). On raising my complaint multiple time with Burgundy customer support i got a written confirmation that for current year I will receive annual fee waiver on spends of INR 30,000 (same as CITI). However, this is only applicable for 1 year post migration for all credit cards (Citi to Axis). From second year onwards (post migration into Axis), every Citi cardholder will be required to meet regular spends under Axis (INR 1lac in case of AXIS IOCL premium credit card).

You need to close this card asap