CLOSED LEGEND CARD WITHOUT CONSENT

[aviator0123]

Hello this is my pathetic experience with INDUSIND BANK
I hold legend card for past 1 year
Recently I requeste bank to give me TIGER CREDIT CARD as my SECONDARY CARD on split limit basis and bank replied with same and agreed to provide me on split limit.

No followup or uodate for 1 week
I happened to opend Indus mobile app and saw tiger card on profile and shocked and also reward points on legend card transferred to TIGER.

I contacted bank again they said they converted my request to issue secondary card into UPGRADE of existing legend card to TIGER.
Finally LEGEND Card closed without my consent and no information too.

I rasied complaint with nodal officer he reacted the same as worst customer service
Raised complaint with RBI for same is there anything that I should do ?
Guide me TECHNOFINO members

 

[Channakya]

IndusInd legend and IndusInd Tiger credit card are both premium cards, as per IndusInd bank policy, only one premium card can be held by a customer.

 

[jetesh]

Hello this is my pathetic experience with INDUSIND BANK
I hold legend card for past 1 year
Recently I requeste bank to give me TIGER CREDIT CARD as my SECONDARY CARD on split limit basis and bank replied with same and agreed to provide me on split limit.

No followup or uodate for 1 week
I happened to opend Indus mobile app and saw tiger card on profile and shocked and also reward points on legend card transferred to TIGER.

I contacted bank again they said they converted my request to issue secondary card into UPGRADE of existing legend card to TIGER.
Finally LEGEND Card closed without my consent and no information too.

I rasied complaint with nodal officer he reacted the same as worst customer service
Raised complaint with RBI for same is there anything that I should do ?
Guide me TECHNOFINO members

I closed my IndusInd Celesta just because of their worst customer service.

 

[aviator0123]

IndusInd legend and IndusInd Tiger credit card are both premium cards, as per IndusInd bank policy, only one premium card can be held by a customer.

Then why bank said they would offer me on split limit and no approval for closure of legend card

 

[Channakya]

Then why bank said they would offer me on split limit and no approval for closure of legend card

I had also mentioned that upon upgrading your card, the old card would be deactivated.

And also in your first mail, you have only asked them about upgradation of the card, not on the split limit basis

 

[aviator0123]

View attachment 69909

I had also mentioned that upon upgrading your card, the old card would be deactivated.

And also in your first mail, you have only asked them about upgradation of the card, not on the split limit basis

Will update exact photos mentioning timeline
I didn’t upload properly the photos while writing this post hastily

 

[Channakya]

Will update exact photos mentioning timeline
I didn’t upload properly the photos while writing this post hastily

Okay . .

 

[aniketkr.sharma]

Hello this is my pathetic experience with INDUSIND BANK
I hold legend card for past 1 year
Recently I requeste bank to give me TIGER CREDIT CARD as my SECONDARY CARD on split limit basis and bank replied with same and agreed to provide me on split limit.

No followup or uodate for 1 week
I happened to opend Indus mobile app and saw tiger card on profile and shocked and also reward points on legend card transferred to TIGER.

I contacted bank again they said they converted my request to issue secondary card into UPGRADE of existing legend card to TIGER.
Finally LEGEND Card closed without my consent and no information too.

I rasied complaint with nodal officer he reacted the same as worst customer service
Raised complaint with RBI for same is there anything that I should do ?
Guide me TECHNOFINO members

Yes, they also closed my legend card too and gave the reason of new guideline from RBI, that if you don't use the card for one year then it will be cancelled.

 

[technoanonymous]

Hello this is my pathetic experience with INDUSIND BANK
I hold legend card for past 1 year
Recently I requeste bank to give me TIGER CREDIT CARD as my SECONDARY CARD on split limit basis and bank replied with same and agreed to provide me on split limit.

No followup or uodate for 1 week
I happened to opend Indus mobile app and saw tiger card on profile and shocked and also reward points on legend card transferred to TIGER.

I contacted bank again they said they converted my request to issue secondary card into UPGRADE of existing legend card to TIGER.
Finally LEGEND Card closed without my consent and no information too.

I rasied complaint with nodal officer he reacted the same as worst customer service
Raised complaint with RBI for same is there anything that I should do ?
Guide me TECHNOFINO members

They closed my legend card without my consent as well. And they didn't even inform me about 1 card policy. I asked for eazydiner card. They said they'll split limit but my legend card was closed without any notification. When I called them, they were very rude.

 

[anonymuos]

Hi. Can you please list all the emails of IndusInd to which you sent email about card on split limit basis? They are not even replying to my email.

 

[Channakya]

Hi. Can you please list all the emails of IndusInd to which you sent email about card on split limit basis? They are not even replying to my email.

Which card do you need on split limit basis?

 

[Channakya]

Get Indusind EasyDiner Credit Card on the shared limit basis based on your existing Indusind Credit Card. Although ED Signature will be paid but Platinum will be LTF which will be issued instantly

link


For Platinum Rupay, you can check your eligibility on -

https://pay.indusind.com/splitLimit/landing/rupay_platinum/v1?utm_source=website

For Epay Amex, you can check your eligibility on

https://pay.indusind.com/splitLimit/landing/epay_amex/v1

 

[borg]

Yes, they also closed my legend card too and gave the reason of new guideline from RBI, that if you don't use the card for one year then it will be cancelled.

is this true, ( 1 year without use = cancel) I also have the legend card but I only use if i see some offer in swiggy/zomato etc, never use this card normally.

 

[aviator0123]

Hi. Can you please list all the emails of IndusInd to which you sent email about card on split limit basis? They are not even replying to my email.

IndusInd credit card email add

Level 1)
premium.care@indusind.com

Level 2)
head.cardservices@indusind.com

 

[aniketkr.sharma]

is this true, ( 1 year without use = cancel) I also have the legend card but I only use if i see some offer in swiggy/zomato etc, never use this card normally.

They mentioned guided by RBI, So maybe it's true

 

[borg]

recently i started this hobby of collecting cards, if this rule is true then would be difficult to continue this hobby,

 

[aniketkr.sharma]

recently i started this hobby of collecting cards, if this rule is true then would be difficult to continue this hobby,

Yeah, keep only 5-6 bank cards others are although a waste

 

[aviator0123]

Hello this is my pathetic experience with INDUSIND BANK
I hold legend card for past 1 year
Recently I requeste bank to give me TIGER CREDIT CARD as my SECONDARY CARD on split limit basis and bank replied with same and agreed to provide me on split limit.

No followup or uodate for 1 week
I happened to opend Indus mobile app and saw tiger card on profile and shocked and also reward points on legend card transferred to TIGER.

I contacted bank again they said they converted my request to issue secondary card into UPGRADE of existing legend card to TIGER.
Finally LEGEND Card closed without my consent and no information too.

I rasied complaint with nodal officer he reacted the same as worst customer service
Raised complaint with RBI for same is there anything that I should do ?
Guide me TECHNOFINO members

TIGER CARD PRIORITY PASS

I recently I got my priority pass for INDUSIND BANK TIGER CARD
Is this free for only 1 YEAR
It is valid for only 1 year unlike other card which are valid for 3 years
Is it same for everyone?
In paper it is mentioned that 35 USD per visit applies but as per bank I get two complimentary visits right ?
Can someone confirm this ?