rapidboxer
TF Buzz
Hey everyone,
I wanted to share a serious issue I faced with RBL Bank’s World Safari Credit Card and get your thoughts on the best course of action.
During my recent trip to Paris and Switzerland, my card was blocked without any valid reason, despite me having confirmed with RBL’s customer support before departure that it would work internationally. This isn’t the first time—I had faced the same issue previously in Indonesia, but I gave them the benefit of the doubt and ensured all international settings were enabled this time. Yet, the same problem happened again.
To make things worse, RBL provided no direct helpline or WhatsApp support for international users, and their email response stated that resolving the issue could take 24-48 hours, which was of no use during an emergency. Even after this timeframe, the card remained blocked.
After multiple conversations with RBL’s team, they admitted that the issue was from their system’s end (they thought purchasing tickets at swiss stations was suspicious!!!) and not due to any fault of mine. I also have recorded phone conversations (mutually consented) where their employees acknowledged this. All they can provide on calls is "their most sincere apologies !" Of course they have a script to follow.
Since this has caused major inconvenience, financial loss, and disrupted our travel plans, I have decided to take legal action against RBL Bank for their negligence and misrepresentation. I will also be filing a complaint with the RBI Banking Ombudsman and escalating this issue further if necessary.
What are your thoughts on the legal process, and do you have any suggestions on how to proceed effectively? Would appreciate any insights from those who have dealt with similar cases before.
I wont back away from paying fees and want to make sure no other fellow Indian brother faces such issue while travelling to foreign lands. Because what I faced was nothing less than a nightmare.
I wanted to share a serious issue I faced with RBL Bank’s World Safari Credit Card and get your thoughts on the best course of action.
During my recent trip to Paris and Switzerland, my card was blocked without any valid reason, despite me having confirmed with RBL’s customer support before departure that it would work internationally. This isn’t the first time—I had faced the same issue previously in Indonesia, but I gave them the benefit of the doubt and ensured all international settings were enabled this time. Yet, the same problem happened again.
To make things worse, RBL provided no direct helpline or WhatsApp support for international users, and their email response stated that resolving the issue could take 24-48 hours, which was of no use during an emergency. Even after this timeframe, the card remained blocked.
After multiple conversations with RBL’s team, they admitted that the issue was from their system’s end (they thought purchasing tickets at swiss stations was suspicious!!!) and not due to any fault of mine. I also have recorded phone conversations (mutually consented) where their employees acknowledged this. All they can provide on calls is "their most sincere apologies !" Of course they have a script to follow.
Since this has caused major inconvenience, financial loss, and disrupted our travel plans, I have decided to take legal action against RBL Bank for their negligence and misrepresentation. I will also be filing a complaint with the RBI Banking Ombudsman and escalating this issue further if necessary.
What are your thoughts on the legal process, and do you have any suggestions on how to proceed effectively? Would appreciate any insights from those who have dealt with similar cases before.
I wont back away from paying fees and want to make sure no other fellow Indian brother faces such issue while travelling to foreign lands. Because what I faced was nothing less than a nightmare.
