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Converted my SBI SimplyClick card to LTF by Card retention team

I have initiated card closure request for my existing SBI SimplyClick card through SBI Card app on Monday. And today card retention team called me and converted it to LTF (Life time free) without any hesitation. The confirmation email will be send within 3 days.
I have done the same with my mom's card 1 week back. She had the card for around ~4 years and used occasionally for spends within 20k.
I was also surprised that they immediately called next day and made it LTF without any discussion.
 
hello can u pls tell what steps/options in the app u followed/selected for sbi card closure/ltf...coz options like annual fee reversal is no more showing in app
 
Just raise closure request in app & they'll call you back.
after closure request reason has to be selected but there is no such annual fees reltd option which was there before..other types of fee reltd options like card replcement fees, late fees, finance charges etc. are there..
 
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