Credit card bill payment issue for BOB

[Parky]

The due date of my credit card was on 5th Dec. I paid my full credit card payment on 2nd Dec. Despite that, I have been consistently receiving emails, phone calls and SMS from BOB saying that the payment is not done yet, and it may impact on your CIBIL score and may put you in the default category.
I paid my bill through Mobiquick, and also it displays as receiving in the BOB statement.
Not sure why this 1st time I am getting these calls and messages.
Also, BOB customer care is not picking up the call.

Is anyone else also here experiencing something the same? Please let me know your thoughts

Thanks

 

[vaibhav111vaibhav111 is verified member.]

Card Holder Login

kindly login in and check when did mobikwik have settled the payment on

 

[Parky]

Card Holder Login

kindly login in and check when did mobikwik have settled the payment on

It was done on the same date 2nd dec, and got settled within few minutes after my payment

 

[ltf4ever]

The due date of my credit card was on 5th Dec. I paid my full credit card payment on 2nd Dec. Despite that, I have been consistently receiving emails, phone calls and SMS from BOB saying that the payment is not done yet, and it may impact on your CIBIL score and may put you in the default category.
I paid my bill through Mobiquick, and also it displays as receiving in the BOB statement.
Not sure why this 1st time I am getting these calls and messages.
Also, BOB customer care is not picking up the call.

Is anyone else also here experiencing something the same? Please let me know your thoughts

Thanks

It was done on the same date 2nd dec, and got settled within few minutes after my payment

if the payment is getting reflected on the bob website/app as credited, then there is no need to worry. just make sure that you have a screenshot of this credit transaction.
send an email to the crm team about the caller's number and your payment transaction id along with screenshot of the statement where payment is shown, just for record keeping purposes. ask them to clarify if and when they have received the payment.
amd next time you receive a call, ask them to send an email.

 

[Parky]

if the payment is getting reflected on the bob website/app as credited, then there is no need to worry. just make sure that you have a screenshot of this credit transaction.
send an email to the crm team about the caller's number and your payment transaction id along with screenshot of the statement where payment is shown, just for record keeping purposes. ask them to clarify if and when they have received the payment.
amd next time you receive a call, ask them to send an email.

Thanks for the reply and the suggestion. Do you have any idea which number works well and can be connected easily to the credit card guy over there for any clarification? Because I have tried so many and nothing worked for me

 

[ltf4ever]

Thanks for the reply and the suggestion. Do you have any idea which number works well and can be connected easily to the credit card guy over there for any clarification? Because I have tried so many and nothing worked for me

I have just the email crm@bobfinancial.com

no idea about phone number.

crm replies, but it will take much time.
i also tried on twitter for another issue.... they took all my info and 10 days later asked me to write email to crm.

 

[Parky]

I have just the email crm@bobfinancial.com

no idea about phone number.

crm replies, but it will take much time.
i also tried on twitter for another issue.... they took all my info and 10 days later asked me to write email to crm.

Thanks again, but I did email them on the same email id you mentioned 2 days ago, but no reply yet.

 

[ltf4ever]

Thanks again, but I did email them on the same email id you mentioned 2 days ago, but no reply yet.

with bob, consider yourself lucky if they reply under a week!