Credit card through GPAY :: Issue (Solved!)

[PavanPavan is verified member.]

Hi All,
I did merchant QA scan and transferred 40,000 INR though google pay using Axis bank credit card merchant is claiming he has not received amount
Google pay says transaction is successful please help team.

@TechnoFino

 

[PavanPavan is verified member.]

team any idea how merchant claim will works?

 

[TechnoFinoTechnoFino is verified member.]

team any idea how merchant claim will works?

Merchant ask their qr/pos issuing bank to settle all their transactions for a specific period of time (generally all merchants settle daily payments).
If your merchant doesn't settle their transactions (merchants get settlement option on pos machine/qr merchant app), bank will hold their payment.

 

[PavanPavan is verified member.]

Merchant ask their qr/pos issuing bank to settle all their transactions for a specific period of time (generally all merchants settle daily payments).
If your merchant doesn't settle their transactions (merchants get settlement option on pos machine/qr merchant app), bank will hold their payment.

Thank you Can i request them to settle today ?

 

[TechnoFinoTechnoFino is verified member.]

Thank you Can i request them to settle today ?

Yes... but you cant do anything... the merchant should settle his/her transactions.
And some bank offer daily automatic settlement for bharatqr

 

[vprajnya]

I would suggest you to lodge a complaint thru email.
Once they confirm that the transaction is successful, submit the mail and account statement to the merchant.
Then he will have to accept it.

Otherwise ask the merchant to show the transaction list of the specific date.

Manual Settlement is not required for UPI/QR Code transactions. It will complete the settlement at around 12am every day.
Only Card transactions need to be settled manually.

 

[Abhishek012]

Manual Settlement is not required for UPI/QR Code transactions. It will complete the settlement at around 12am every day.
Only Card transactions need to be settled manually.

He used card payment.

 

[vprajnya]

He used card payment.

He used the card for payment i agree.
But on the merchant end it was a QR payment.
That's where the settlement comes up.
customer end does not matter.

 

[PavanPavan is verified member.]

Yes... but you cant do anything... the merchant should settle his/her transactions.
And some bank offer daily automatic settlement for bharatqr

Thank you 🙂

 

[Batmanbaba]

HI all Something wired axis bank is saying Merchent need to claim the amount, But the vendor is saying he doesn't do anything of such what i need to now ? at least it is confirmed Merchent hasn't claimed the amount, It's still in process

Yes its tru... Either he has to claim the amount or give in written to reverse the amount to the original payment source....

 

[PavanPavan is verified member.]

Hi All, Issue is resolved trust me merchant should be trained how use the system effectively it was very difficult convince him to settlement It's done after couple of escalation.. My view not all merchant are aware of the full fledge process i have requested even vendor to disable card payment for future payments.

Am really grateful for each and very one for your support and suggestion 🙂

 

[Batmanbaba]

Hi All, Issue is resolved trust me merchant should be trained how use the system effectively it was very difficult convince him to settlement It's done after couple of escalation.. My view not all merchant are aware of the full fledge process i have requested even vendor to disable card payment for future payments.

Am really grateful for each and very one for your support and suggestion 🙂

Did you got your money back or it was finally settled in merchants account

 

[ashwinkashwink is verified member.]

Hi All, Issue is resolved trust me merchant should be trained how use the system effectively it was very difficult convince him to settlement It's done after couple of escalation.. My view not all merchant are aware of the full fledge process i have requested even vendor to disable card payment for future payments.

Am really grateful for each and very one for your support and suggestion 🙂

So far so good 👍

 

[Karthik:]

Hi All, Issue is resolved trust me merchant should be trained how use the system effectively it was very difficult convince him to settlement It's done after couple of escalation.. My view not all merchant are aware of the full fledge process i have requested even vendor to disable card payment for future payments.

Am really grateful for each and very one for your support and suggestion 🙂

Great. This is what I was talking about. They don't know the different types of QR and their processes. Some are well aware of these. One can easily get to know by commutating with them. Try to avoid these kind of payments if they are not aware.

 

[PavanPavan is verified member.]

Did you got your money back or it was finally settled in merchants account

Bank and i asked merchant to settle the amount and it was credited to there account at last

 

[PavanPavan is verified member.]

Great. This is what I was talking about. They don't know the different types of QR and their processes. Some are well aware of these. One can easily get to know by commutating with them. Try to avoid these kind of payments if they are not aware.

No more messy payments 🙂

 

[Karthik:]

No more messy payments 🙂

"in process" would have disappeared now from your statement. This is a good option by Axis. 😃👏