Does emailing support.unipay@sbi.co.in help?

[thomas.lunakutty]

wooo I got it too ! Thanks a lot folks, I dunno seeing all the other people in the same boat, waiting, receiving at the same time .. makes me feel so warm for this community lol ..

 

[Infamous]

wooo I got it too ! Thanks a lot folks, I dunno seeing all the other people in the same boat, waiting, receiving at the same time .. makes me feel so warm for this community lol ..

haha, we're all in this together

 

[Dharm]

EDIT ---- On November 8th, Friday, around 8pm I got the credit back to my bank account


Thanks for all the support guys !


---------------------------------------------------------------

I used SBI Unipay on November 1st to pay my SBI cash back credit card. Money was promptly withdrawn from my source bank account but never reached the credit card.

Then I go to the customer portal and I see this (attached screenshot) View attachment 73933

First, it says 29-Oct-2024 ??? How, I made the transaction on November 1st ... Anyway, so it failed.

When I click on "Raise Complaint", it says "Transaction not found" and not letting me raise a complaint on the SBI Unipay website. View attachment 73934

So I email support.unipay@sbi.co.in and I immediately get back a couple of emails saying


and


with an error of




What happens now? When can I expect my Rs. 40172 back in my source bank account? Will it happen automatically? I couldn't find any phone number either

Good that you received your amount back, I am waiting for mine.

Just a query - Although looks like you have mentioned wrong date, as your post edited on 08 nov 12 am, so your refund must be on 07 nov thrusday 8 pm.

 

[blackarrow]

I feel next time onwards instead of paying due in single big amount.. better to pay in multiple transaction....

 

[viveksingh1005]

I tried paying my cc bill of 25k , my money is deducted but there is no record of any transaction on SBI Unipay website.

I can see in HDFC account statement , the RefNo/Cheque No details but SBI unipay websote have no details. What should I do ?
I cant find my transaction in SBI Unipay website? Should i wait for 4 working days? My CC payment is also not received

 

[Anindya98]

What should I do ?

Wait for a maximum of 5-7 Working days you will receive your refund.

I cant find my transaction in SBI Unipay website?

It's okay you will get your refund.

Should i wait for 4 working days? My CC payment is also not received

Yes, if your due date is less than 5 working days then I suggest you pay the bill again. To avoid late payment.

 

[blackarrow]

I tried paying my cc bill of 25k , my money is deducted but there is no record of any transaction on SBI Unipay website.

I can see in HDFC account statement , the RefNo/Cheque No details but SBI unipay websote have no details. What should I do ?
I cant find my transaction in SBI Unipay website? Should i wait for 4 working days? My CC payment is also not received
View attachment 74536

Welcome to the waiting league...wait for 4-5 days and you will get payment back

 

[Dharm]

Welcome to the waiting league...wait for 4-5 days and you will get payment back

4-5 days or working day, as today is 7th day of my failed payment, I paid on last thursday, and tomorrow is thursady

 

[blackarrow]

4-5 days or working day, as today is 7th day of my failed payment, I paid on last thursday, and tomorrow is thursady

You should get refund today or tomorrow

 

[Dharm]

You should get refund today or tomorrow

Not received yet? Should i wait more, my txn date was on 07th nov

 

[blackarrow]

Not received yet? Should i wait more, my txn date was on 07th nov

In earlier post you said today is 7th day

 

[Dharm]

In earlier post you said today is 7th day

Yes, if you count 7 to 13, including both days, then count is 7, similarly till today 15 nov (7 to 15 including both days) count is 9th day today.

That's why I mentioned 7th day in my 13 nov post.

I mention there also, that I paid on last Thursday.

Should I wait more? As today is 9th day( if we include both days - today and payment day)?

 

[apurba.d1]

Yes, if you count 7 to 13, including both days, then count is 7, similarly till today 15 nov (7 to 15 including both days) count is 9th day today.

That's why I mentioned 7th day in my 13 nov post.

I mention there also, that I paid on last Thursday.

Should I wait more? As today is 9th day( if we include both days - today and payment day)?

They haven't released the refund yet for 7th nov failed transection mine is also pending

 

[blackarrow]

Yes, if you count 7 to 13, including both days, then count is 7, similarly till today 15 nov (7 to 15 including both days) count is 9th day today.

That's why I mentioned 7th day in my 13 nov post.

I mention there also, that I paid on last Thursday.

Should I wait more? As today is 9th day( if we include both days - today and payment day)?

Technically your mail won't do any impact on refund time but for safer side and documentation of you want you can mail them

 

[apurba.d1]

Yes, if you count 7 to 13, including both days, then count is 7, similarly till today 15 nov (7 to 15 including both days) count is 9th day today.

That's why I mentioned 7th day in my 13 nov post.

I mention there also, that I paid on last Thursday.

Should I wait more? As today is 9th day( if we include both days - today and payment day)?

Pls share an update when you receive the refund

 

[Dharm]

Pls share an update when you receive the refund

Ok, will share here, please also share here, if you get your refund

 

[apurba.d1]

Ok, will share here, please also share here, if you get your refund

Okay. Still I've not received

 

[Dharm]

Okay. Still I've not received

Same with me

 

[Dharm]

I have also mailed SBI unipay and my source bank today, just to have some documentation, in case there will some issue in future.

Although no system generated auto acknowledged mail received from unipay.

One more thing as I have made excess payment, so in my failed payment receipt, amount mentioned is last bill due amount, which i already paid before this failed payment, weird?