I opened an exclusive account with indusind with 2 lac initial funding and also asked them to apply for pinnacle credit card. The branch guy who was applying said there was some glitch so the online application is now stuck. Most likely, he messed up something. So, he asked me if he can apply offline, I said go ahead. Then I got the confirmation from him on an email of what vouchers I will be getting and which card variant I will be getting. He applied on 9-10 Nov. Now the card application is still not approved 18 days later and he sent me an email where it was written than it is pending with risk assessment team. I noticed in the email subject 'Vistara visa' was mentioned. When I asked my RM, she said, if you apply offline then this is process in indusind that you will get Vistara card first and then within a couple of days you will get pinnacle card and your Vistara will get disabled. Can someone confirm this? I think she is lying. I mean to complaint against, as I have proof on email that I had applied for pinnacle credit card only.