Edge reward points not credited after 5th march

[shubham__0720]

Has anybody recieved edge rewards after 5th march..I made a transaction on 4th march but still points are not credited ..

neither bill for my axis my zone credit card is generated ..It was mentioned by customer care that the billing date is 10th Of every month
However The bill For flipkart axis card is generated which has the same billing date as 10th of every month.

what to do..

 

[quest4excellence]

hope was 15th, but that has not happened either...
wondering whether ER credits would be done when statement is generated (similar to AXIS Vistara cards)??

 

[NikunjP]

I asked to CC & they ensured within 2-3 days.

 

[quest4excellence]

I asked to CC & they ensured within 2-3 days.

i asked couple of days back and was assured same thing 🤷‍♂️

 

[WhoU]

Now Axis is really testing our patience. Points are not getting credited for more than 2 weeks now.

 

[Wealth is my birth right!]

Now Axis is really testing our patience. Points are not getting credited for more than 2 weeks now.

If this trend continues then no point of saying it as hni card

 

[gabu]

Currently edge pts timing out so hopefully getting updated.

 

[Chunkzy]

No points yet

 

[gabu]

Yeah nothing lol

 

[Deleted member 9785]

I have dropped a mail to them on premium.experience@axisbank.com

 

[Krishna1905]

I've been anxiously awaiting for my points because I need to book an international flight/hotel for today or tomorrow.

 

[Wealth is my birth right!]

I've been anxiously awaiting for my points because I need to book an international flight/hotel for today or tomorrow.

Everyone having some other expenses
Like this month lot of ppl wait for club vistara transfer but axis adamantly not giving edge rewards

 

[Krishna1905]

Everyone having some other expenses
Like this month lot of ppl wait for club vistara transfer but axis adamantly not giving edge rewards

I have no idea why they are acting in this manner, and I hope it has nothing to do with the recent notice problem that some customers had.

 

[Wealth is my birth right!]

I have no idea why they are acting in this manner, and I hope it has nothing to do with the recent notice problem that some customers had.

Delay reasoning may be
Citi cards merger
Rental exclusion filtering

 

[gabu]

Why the delay in 1x travel edge pts from its own portal?

 

[gabu]

I have dropped a mail to them on premium.experience@axisbank.com

Thanks
Did same. Totally unacceptable. For accelerated rewards I can understand but not for normal pts.

 

[WhoU]

Thanks
Did same. Totally unacceptable. For accelerated rewards I can understand but not for normal pts.

Yeah let’s spam these guys like we did for HDFC. Hopefully they will have some shame and credit it sooner.

 

[quest4excellence]

couple of calls w/ them last evening and was told their policy allows for max of 12 working days... was told to wait for 12 working days before a service ticket can be raised...

 

[WhoU]

couple of calls w/ them last evening and was told their policy allows for max of 12 working days... was told to wait for 12 working days before a service ticket can be raised...

It has already been 12 working days right?

 

[Chunkzy]

I have done transactions on 1st of march and did not get the points , made a complain today to customer care , they gave me a service request number and told me to get a reply by 28th of march , hahahaha

 

[quest4excellence]

It has already been 12 working days right?

For a txn done on 1st, 12 working days would be 20-21 March 🤷‍♂️