Email ID and Phone number not updated in records error.

[ank_sh1]

My father recently got a HDFC credit card, and on receiving the credit card. I did reset the pin and set the transactions limit and receiving OTP perfectly on mobile phone. But upon trying to make online transaction (tried on both Amazon and Flipkart), I am getting Email ID and phone number not updated error in the OTP page
I have attached Screenshot for the reference.

I connected with CS but even they are not sure about the issue and asked to mail to HDFC. Today received mail asking for time for until 22 July. I am worried as if I don't perform transaction on time, I loose the joining benefit of ~2500.

 

[pinki]

Wait 2-3 days .

 

[ank_sh1]

Already been 2 days today but still not working

 

[telescope]

My father recently got a HDFC credit card, and on receiving the credit card. I did reset the pin and set the transactions limit and receiving OTP perfectly on mobile phone. But upon trying to make online transaction (tried on both Amazon and Flipkart), I am getting Email ID and phone number not updated error in the OTP page
I have attached Screenshot for the reference.

I connected with CS but even they are not sure about the issue and asked to mail to HDFC. Today received mail asking for time for until 22 July. I am worried as if I don't perform transaction on time, I loose the joining benefit of ~2500.

This has happened with me also. I called up customer care and they did the needful instantly. Probably you got connected to some newbie customer care agent without proper knowledge. Call them again few times until you get it sorted. Or, visit branch. That'll also help.

 

[ank_sh1]

This has happened with me also. I called up customer care and they did the needful instantly. Probably you got connected to some newbie customer care agent without proper knowledge. Call them again few times until you get it sorted. Or, visit branch. That'll also help.

Already talked with 7 customer care executive, everyone is saying to mail. But no resolution on mail so far

 

[Tejo]

I loose the joining benefit of ~2500.

Hopeless

Already talked with 7 customer care executive, everyone is saying to mail. But no resolution on mail so far

HDFC responds quickly for the mails too.

Try All these mails:

customerservices.cards@hdfcbank.com

escalation.cc@hdfcbank.com

grievance.redressalcc@hdfcbank.com

 

[ank_sh1]

Hopeless

HDFC responds quickly for the mails too.

Try All these mails:

customerservices.cards@hdfcbank.com

escalation.cc@hdfcbank.com

grievance.redressalcc@hdfcbank.com

Yeah, now will mail the same thing to these emails again

 

[visrly]

Is problem resolved? if yes in how many days and how to get it resolved?

 

[arnavch]

+1.

I am trying to get the number updated for the card and was getting a run around. sending the mail out helped and was sorted in 3-4 days