error on traveledge portal

[Gkcards]

Whenever I try to login to traveledge.axisbank.co.in with customer id and password, i always get this error. Does someone know the workaround?
Thanks

6013-An unknown error has occurred. Please try after sometime

 

[SAMITJAIN]

@RIB @manojkr your traveledge account working now? I am facing the same issue but no resolution.

@FlyingFortress @Gkcards @Paras @yash86172 can anyone help as i have mailed to circlenodalofficer.delhi1@axisbank.com premium.experience@axisbank.com, pno@axisbank.com, traveledge.support@axisbank.com, customer.service@axisbank.com, nodal.officer@axisbank.com, nodal.desk@axisbank.com but no use and no solution, still getting error 6013

 

[RIB]

@RIB @manojkr your traveledge account working now? I am facing the same issue but no resolution.

@FlyingFortress @Gkcards @Paras @yash86172 can anyone help as i have mailed to circlenodalofficer.delhi1@axisbank.com premium.experience@axisbank.com, pno@axisbank.com, traveledge.support@axisbank.com, customer.service@axisbank.com, nodal.officer@axisbank.com, nodal.desk@axisbank.com but no use and no solution, still getting error 6013

No Solutions for me yet , have escalated to the Nodal Officer.... and following up on traveledge.support@axisbank.com on a regular basis ....

 

[SAMITJAIN]

No Solutions for me yet , have escalated to the Nodal Officer.... and following up on traveledge.support@axisbank.com on a regular basis ....

These people are so irresponsible and it’s frustrating to deal with them.

Can anyone here help us with some solutions

 

[SAMITJAIN]

ahh atlast Mine traveledge started working

 

[RIB]

These people are so irresponsible and it’s frustrating to deal with them.

Can anyone here help us with some solutions

They’ve fixed it for me… I can log in now… had written another mail today to traveledge.support@axisbank.com … finally!

 

[manojkr]

@RIB @manojkr your traveledge account working now? I am facing the same issue but no resolution.

@FlyingFortress @Gkcards @Paras @yash86172 can anyone help as i have mailed to circlenodalofficer.delhi1@axisbank.com premium.experience@axisbank.com, pno@axisbank.com, traveledge.support@axisbank.com, customer.service@axisbank.com, nodal.officer@axisbank.com, nodal.desk@axisbank.com but no use and no solution, still getting error 6013

no resolution, axis support executives contradicts each other's comment in different call. Anyway, was getting Customer ID disabled but now its converted to Invalid customer id. Still waiting them to resolve the issue. I am following up with both axis and travel edge support.

 

[ishit.patel]

You need to send them a mail on traveledge.support@axisbank.com with the following details.
1. Your Full Name
2. Your Customer ID
3. Last 6 Digits of your card.
Do mention that you are facing the issue of 6013

 

[Akshay9512]

They’ve fixed it for me… I can log in now… had written another mail today to traveledge.support@axisbank.com … finally!

How long did it take? And any steps did you take like changing password or anything?

 

[RIB]

How long did it take? And any steps did you take like changing password or anything?

It took around 10 days for them to fix it.
Had to send an email to traveledge.support@axisbank.com from the registered email mentioning the last 6 digits of the card and the login issue with a screenshot attached.

 

[jiffyspace]

@RIB Is this issue related to Rewards Edge portal as well? Facing the 6013 issue on Travel Edge and also unable to log in the Rewards Edge Portal (user doesn't exist in the lms database)

 

[RIB]

@RIB Is this issue related to Rewards Edge portal as well? Facing the 6013 issue on Travel Edge and also unable to log in the Rewards Edge Portal (user doesn't exist in the lms database)

Yes, the issue was with Travel Edge and Rewards Edge portal as well. They did sort it out eventually though. Everything is working fine for now 🤞.... hoping I don't have to contact their customer support again, it's definitely not the best experience.

 

[jiffyspace]

Yes, the issue was with Travel Edge and Rewards Edge portal as well. They did sort it out eventually though. Everything is working fine for now 🤞.... hoping I don't have to contact their customer support again, it's definitely not the best experience.

Thanks for replying. It is indeed daunting to get things done from the CC.

Did you have an Axis Bank Savings account or similar with them or just the credit card?

 

[RIB]

Thanks for replying. It is indeed daunting to get things done from the CC.

Did you have an Axis Bank Savings account or similar with them or just the credit card?

Just the credit card, no savings account or any other relationship with Axis. I did apply for an Addon Card by visiting a branch. Again took sometime with their processes ….but eventually they came through….and an Add on card was sent.

 

[agcl]

Faced same issue on Atlas. But was resolved in a day after shooting out an email to traveledge.support@axisbank.com

 

[khaitan.rajesh29]

Has anyone booked tickets from Traveledge recently. When I am entering the travellers details, it is asking me to proceed to payment. When I click on proceed to payment it is straight away sending OTP. Its not letting me enter Burgundy Magnus CC manually. I also have Reserve and Atlas CC. I dont want that payment is deducted from any other mode like debit card. Is the OTP just for validation and then I will get to enter CC in next page.

 

[deals4u]

Workaounrd 1 and 2 , in both cases it is reasking for login and after providing login , it fails with same error "6013-An unknown error has occurred. Please try after sometime"
Anyone got any success and solution for get this fix? is calling customer care worked?

It looks like your edge portal is blocked. Write an email to pno