Infinia Experience with Infinia Upgrade

[CC_Exuberant]

Hi Everyone ,

Like others I too struggled a lot to get Inifinia FYF from DCB LTF. I wanted to share my overall experience with the whole process and journey , It might be useful to others .

• Sent mails to Grievance.Redressalcc@hdfcbank.com , but they rejected saying my existing credit limit(7.94 L ) is not 10 lakhs.
• Again asked them to reconsider as I had been told before if I spend 7.5 lakhs in last 6 months and limit of 8 lakhs would make me eligible for ugrade, but they again declined.
• Again sent PriorityRedressal.CreditCards@hdfcbank.com , but they too declined after they reviewed my salary .
• Asked them to close my salary account which I hold for last 12 years , but nothing happened as if they were saying " Go close but upgrade is not happening "
• Visited branch and asked them to close my account or upgrade the card , but they told they are helpless .
• Asked my CSRM to look into my request and he promised he will try his best for taking approval for deviation which he did after so many iterations of rejections.
• Meanwhile I came to know about my virtual RM who seemed to be jugaaru guy , and he calls me every other day if I promise him for taking some plans like insurances with him he can get Inifinia in 10 days of timeline . First I thought I will just show interest and lets see if he can get me approval or not. to my surprise he got approval and now everyday he is asking for upgrade ( the only catch here is that I should give business to him ). Since I got approval with my CSRM ( corporate RM ) , I told him I have already got request raised , but he keeps on asking if you have not received the card he will get me in short time.

I am just curious how this Inifia upgrade is so dubious process ! I asked them to let my DCB also active but they declined . And on the same time my colleague got upgrade and DCB both by sharing the limit !

Hope this helps who are interested for upgrade to Inifinia.

Update 1 [ Aug 25]: Finally after so many follow ups , I can see Infinia Metal card in the app today.

Update 2 : To my pleasant surprise , I have been upgraded to Infinia Metal LTF from DCB LTF. I just double checked with Infinia support team ☺️

 

[jabwebanged]

Apparently you can call and switch to world Mastercard if you want (i guess only difference is slightly better forex rate)

BTW, heard new Infinia metal cards have MasterCard and not Visa. Is this a new trend or Infinia has 2 variants now?

 

[NOOBY]

BTW, heard new Infinia metal cards have MasterCard and not Visa. Is this a new trend or Infinia has 2 variants now?

infinnia metal has visa only as of now

after the ban was lifted, Infinia now comes with MC World and Visa infinite both. Received MC World (not elite) variant in 2nd half of 2022

 

[nithin1992]

infinnia metal has visa only as of now

Got MC World last month, it's not Elite

 

[Deleted member 11974]

i had upgraded my regalia to infinnia and i received visa infinite

 

[NeoOnWheels]

after the ban was lifted, Infinia now comes with MC World and Visa infinite both. Received MC World (not elite) variant in 2nd half of 2022

Does it have any impact on the the benefits like on SmartBuy or Lounge access? MC Vs Visa I mean.

 

[NOOBY]

Does it have any impact on the the benefits like on SmartBuy or Lounge access? MC Vs Visa I mean.

nope, unlike BoB Eterna, HDFC has common lounge access list. It's just that Lounge access would be actually free in MC whereas you will bear ₹2 everytime for access via Visa 😛

 

[NeoOnWheels]

nope, unlike BoB Eterna, HDFC has common lounge access list. It's just that Lounge access would be actually free in MC whereas you will bear ₹2 everytime for access via Visa 😛

This makes sense. My application is under process, shall update which variant I get

 

[Noctis7]

Could also be based on the platform of the upgraded card. The one I mentioned was upgraded from a MC Regalia.

 

[RupayMan]

i had upgraded my regalia to infinnia and i received visa infinite

Based on the spend in last 6 months or salary?

 

[Deleted member 11974]

conversion of network might be available for this
even citi is converting visa infinite to mc worlde elite

 

[Deleted member 11974]

Based on the spend in last 6 months or salary?

both infact
had salary account with hdfc for past 10 months
and had spent 7 figures on regalia gold purchase in diwali for relatives

 

[Unleash]

Could also be based on the platform of the upgraded card. The one I mentioned was upgraded from a MC Regalia.

Exactly, I too have upgrade offer from Millennia MC to Infinia MC.

 

[RupayMan]

both infact
had salary account with hdfc for past 10 months
and had spent 7 figures on regalia gold purchase in diwali for relatives

Good! Congratulations on new upgrade

 

[Deleted member 11974]

Good! Congratulations on new upgrade

this was in june or july

 

[jabwebanged]

Got MC World last month, it's not Elite

As far as i know very few cards offer world elite -- Citi prestige and yes private is the only one i can think of...

 

[NeoOnWheels]

After a lot of efforts and trying out different channels, finally I can see Infinia in my NetBanking account 🙂. As expected, its MC variant and not VISA.

 

[Deleted member 11974]

As far as i know very few cards offer world elite -- Citi prestige and yes private is the only one i can think of...

indus pioneer heritage

 

[Unleash]

Is it fine to keep MC for Infinia, or should i switch to Visa? I have upgraded my Millennia to Infinia today so will think about switching later if its beneficial.

 

[Noctis7]

Is it fine to keep MC for Infinia, or should i switch to Visa? I have upgraded my Millennia to Infinia today so will think about switching later if its beneficial.

Infinia has the same lounge list for both and MC tends to have a bit better forex exchange rates. So there is no benefit that I know of in switching to Visa.

 

[shrewdoc]

Is it fine to keep MC for Infinia, or should i switch to Visa? I have upgraded my Millennia to Infinia today so will think about switching later if its beneficial.

Would love to know your steps, spends, and process to upgrade.