In my case that stupid bank issued Tata Neu Infinity in 09/2023 and marked it as DORMANT within 2 hours and even before the card was couriered to me. It remained so, till date.
Despite 13 emails n sending dox to their notorious Chennai office, none of those jokers could even tell me what made a mint-fresh CC getting marked DORMANT even before it was despatched.
In only that bank, such things happen.
New cards marked ss dormant.
Some dormant cards working.
Working cards continue to be dormant.
Some or all dormant cards turning active.
And, none in the bank is able to answer. Any n every silly n stupid reason appears correct to them.