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hdfc escalation after PNO

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aditya001

aditya001

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Hi, i have a money back card 2 years old, got it pre approved with only 50k limit, i want to upgrade my card to DCB or at least regalia.. I have tried every thing from grievance to pno.. they rejected for dcb then i ask for regalia they rejected that also, so i think i will ask for limit enhancement first, then i will ask for upgrade.. they even rejected that. Now they are saying to make a FD if i want to upgrade my card, I don't know why salary wise i'm eligible for DCB have other cards with high limit tried sending card statement as well.. They are not accepting that as well..

If anyone know escalations after PNO please let me know.. i cant find those MD and Mr. parag rao office desk mails online. So if anyone has that please provide that, it would help me a lot.. as i'm trying for more than 1 month now for upgrade. Thanks.
 

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Gautham said:
Damn, If you are eligible salary wise, they should have no problem upgrading you. It's not like you are asking for LTF. Maybe try sending upgrade form with salary slip to Chennai branch. (Assuming you have only tried mailing).
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Yes, i have only tried mail, But i guess these same people review physical applications as well. Maybe they are denying because Im not using the card nor their bank account. I opened classic account with them but whenever i maintain good money, my Rm force me a lot to buy his stupid policies that why i just stop using that account and they devaluate my account to saving max. Maybe thats the reason..
 
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aditya_chunchunwar said:
Yes, i have only tried mail, But i guess these same people review physical applications as well. Maybe they are denying because Im not using the card nor their bank account. I opened classic account with them but whenever i maintain good money, my Rm force me a lot to buy his stupid policies that why i just stop using that account and they devaluate my account to saving max. Maybe thats the reason..
Click to expand...
Just send the upgrade form to Chennai office along with required documents and income docs.
Tick the card limit enhancement and card upgrade option.
 
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aditya_chunchunwar said:
I have send signed upgrade form, salary slip and other documents in their PNO and grievance mail, do you think sending them physical documents will help?
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It's the conservative way HDFC Bank still follows. So do give a try. Nothing to lose.
Also, May I ask why are you hell bent on getting either of the two cards? With your salary you can get way better cards like ultimate if you don't use lounge access.
 
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Gautham said:
It's the conservative way HDFC Bank still follows. So do give a try. Nothing to lose.
Also, May I ask why are you hell bent on getting either of the two cards? With your salary you can get way better cards like ultimate if you don't use lounge access.
Click to expand...
I have magnus, it has the best rewards right now.. upgrade is so that eventually i can apply for infinia.
 
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aditya_chunchunwar said:
Hi, i have a money back card 2 years old, got it pre approved with only 50k limit, i want to upgrade my card to DCB or at least regalia.. I have tried every thing from grievance to pno.. they rejected for dcb then i ask for regalia they rejected that also, so i think i will ask for limit enhancement first, then i will ask for upgrade.. they even rejected that. Now they are saying to make a FD if i want to upgrade my card, I don't know why salary wise i'm eligible for DCB have other cards with high limit tried sending card statement as well.. They are not accepting that as well..

If anyone know escalations after PNO please let me know.. i cant find those MD and Mr. parag rao office desk mails online. So if anyone has that please provide that, it would help me a lot.. as i'm trying for more than 1 month now for upgrade. Thanks.
Click to expand...

did you walk into your nearby branch? try talking to an RM there first to sort out the exact issue, maybe your cibil is low currently.
 
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Could someone give me the email ID to reach the PNO? I've been writing to the grievance redressal ID and they're clowns, just like the regular so-called customer service ID.
 
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So I've been writing to the pno email ID for a while now about a CC issue. They responded the first few times but have now stopped, and my problem still exists. Is there another email ID to escalate things to? Thanks.
 
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