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Infinia HDFC Infinia Priority Pass Charged for Access in Domestic Indian Airports

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We had a separate thread where a user used his SBI CC PP outside India and was charged. Although PP usage wasn't free in India for his SBI card, he was charged at an airport outside India because the entry in Priority pass system was being reflected as card being used in India. They managed to capture it wrong somehow since he was travelling back to India.

Not sure in your case what might have been screwed up in this similar way else you wouldn't have been charged I guess.
Did they select number of guests as 1 for each of your card swipe while number of guests should have been 0 for each swipe?
 
Priority passes issued against all credit cards of all banks in India do not qualify for free Lounge access within India
Even the Priority pass issued with INFINIA cannot be used from 7 March 2025
 
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Ash8 said:
We had a separate thread where a user used his SBI CC PP outside India and was charged. Although PP usage wasn't free in India for his SBI card, he was charged at an airport outside India because the entry in Priority pass system was being reflected as card being used in India. They managed to capture it wrong somehow since he was travelling back to India.

Not sure in your case what might have been screwed up in this similar way else you wouldn't have been charged I guess.
Did they select number of guests as 1 for each of your card swipe while number of guests should have been 0 for each swipe?
Click to expand...
I did ask the customer care guy, he told me that yes there where no guest vist but just swipping priority in india was chargeable.
 
There is something wrong somewhere in this situation.

2024 : Had 17 swipes (Primary+Add Ons) on Priority Pass of Infinia on domestic airport lounges, including the Arrival Lounges.
2025 : have used 5 times so far including one today.

Have never been charged.

Swipe of Infinia PP is unlimited free within/outside India, as of now.
 
drsel said:
I heard that HDFC has paid Priority pass (the company) a huge amount for unlimited Priority pass lounge access within India and outside India, for all Priority passes issued against INFINIA and it's add on cards.
Click to expand...

drsel said:
Customer care of HDFC just now told me that they are encouraging the use of add on Priority pass for lounge access within India.
Click to expand...
They need to justify these huge spends now 🤓
 
Just called again this time customer care guy told me that 3 guest charges have been added on my priority pass, but i clearly remember that no guests where added and each person did his own swipe, how to give them the proof now, don't have the slip with me now it's been 4 months, little shits have charged me 8500 for 3 guests.
 
jaisinghal said:
Just called again this time customer care guy told me that 3 guest charges have been added on my priority pass, but i clearly remember that no guests where added and each person did his own swipe, how to give them the proof now, don't have the slip with me now it's been 4 months, little shits have charged me 8500 for 3 guests.
Click to expand...
The lounge might also have notoriously added on one of the 3 PPs. There is no pin based validation and that can be exploited by them.
 
jaisinghal said:
Just called again this time customer care guy told me that 3 guest charges have been added on my priority pass, but i clearly remember that no guests where added and each person did his own swipe, how to give them the proof now, don't have the slip with me now it's been 4 months, little shits have charged me 8500 for 3 guests.
Click to expand...
Had the same problem at Pune lounge, they added a guest even though I was alone. The same thing happened to a friend before as well, once would be a mistake, but I am starting to believe it might be a pattern to boost their revenues.

I spotted it before leaving the lounge. They assured me the guest access would be voided but ofcourse I had to leave to catch my flight, and surprise surprise, it never was voided. Seems like a good scam that way, when you know that your customers are limited by time, and can't just get a hold of you in the future easily. Thankfully my PP had guest access, otherwise I was looking at a 3k bill myself for their mistake. Ever since, I always check the receipt before moving on.
 
ccrnc said:
Had the same problem at Pune lounge, they added a guest even though I was alone. The same thing happened to a friend before as well, once would be a mistake, but I am starting to believe it might be a pattern to boost their revenues.

I spotted it before leaving the lounge. They assured me the guest access would be voided but ofcourse I had to leave to catch my flight, and surprise surprise, it never was voided. Seems like a good scam that way, when you know that your customers are limited by time, and can't just get a hold of you in the future easily. Thankfully my PP had guest access, otherwise I was looking at a 3k bill myself for their mistake. Ever since, I always check the receipt before moving on.
Click to expand...
but for this mistake is there any way out? bcuz they wont give u in writing that there was no guest or the charges will be waived... then how to tackle this?
 
drsel said:
Customer care of HDFC just now told me that they are encouraging the use of add on Priority pass for lounge access within India.

They are discouraging the use of add on Infinia credit card for Lounge access within India
Click to expand...
I have been told that by hdfc two years ago. Use pp instead of cc even in domestic terminals within India.
 
How to prevent guest charge at any airport lounge New
kvndsz512 said:
but for this mistake is there any way out? bcuz they wont give u in writing that there was no guest or the charges will be waived... then how to tackle this?
Click to expand...
The only way is for you to write ZERO guest in bold block capitals on the slip (next to guests).
And also take a photo of it, as proof and for your record.

They will not be able to erase it or change the number.
Also when they see you taking a photo of ZERO guests, they will not dare to cheat
Instead, they will try their luck with another sucker.

Kindly mark this as your solution, thanks 🙏
 
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  • New
    • drsel said:
    Customer care of HDFC just now told me that they are encouraging the use of add on Priority pass for lounge access within India.

    They are discouraging the use of add on Infinia credit card for Lounge access within India
    Click to expand...
    Agreed. I was told the same exact thing, when I spoke to them last month. [Though I didn't understand the rationale behind the bank asking a customer to NOT swipe the actual CC, but the PP instead for domestic lounge access.]
     
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