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Infinia HDFC Infinia Priority Pass Charged for Access in Domestic Indian Airports

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Yes, some of us live or visit outside Tier 1 cities.

The point is not how this is 'in line' with other cards or your definition of a misuse. It's simply that they said something when people signed up, and then they are penalising people for doing exactly that now without informing (or even being clear themselves) about a change. If they had said upfront, like with other HDFC cards, that PP uses in India will attract charges, this issue wouldn't be happening. Their terms very clearly said access through PP in India and outside, and if they have made a change, they should communicate that to people.

And it's so interesting how the HDFC agents who are now saying "PP should be used only internationally" still aren't saying if usage through PP in India will be charged. They are very clear about that for other cards. Now before someone says "that's obvious", it isn't, it is a change in their policy and they are not being clear about it.
You are mixing 2 different issues here :

Issue 1 - PP usage charged in India - I will still stand by my words here. PP should not be used in India as its excessively expensive and at some point of time HDFC will devalue something else if this pattern continues. Also HDFC should expand its lounge list (accessible by card alone) before charging for PP usage.
All the tier 1 and tier 2 city lounges charge much less than 27USD and its a sublime act of stupidity from HDFC to allow PP access rather than enabling infinia card access in these lounges. Also there is an issue of lounges adding guests to PP without mentioning to users and this will lead to additional charges.

Issue 2 - Communication. Yes HDFC has failed miserably here. They 1st allowed PP usage in India and now have no clue what the exact plan is.. and answers vary based on which team u ask. Also if they charge PP access without extending lounge list then yes its a devaluation to some extent. Also not sure if they need to strictly go by RBI guidelines in this case however silently changing T&Cs is pure incompetence or malicious behavior.
 
The main question should be why are they trying to Devalue their Top card to lower than their Top 2nd card. DCB/DCBM has inbuilt PP and will now have far more lounge access than Infinia. Also for people spending more outside the voucher category, DCBM is way better cz of milestone. Previously, to choose between Infinia and DCBM, the choice was based on whether you used Smartbuy voucher extensively. Now another Parameter of lounge access has been added. Diners access is an issue in some places but you can have a backup card for such times.
 
Travelled from Guwahati to T3 today. I noticed at least two persons using their Infinia PP alongwith the Infinia card itself at Guwahati for guests or family visits.

At T3 Arrival Lounge again, fellows with Infinia PP rocking it
 
Why are people still calling & emailing cust care. Already someone on here has posted that people higher up the chain itself have given confirmation that PP is free for domestic use as of now and there are no changes.


It just seems you guys want them to devlaue this




MODS, can you please mark the above as solution ? the thread is getting longer for no reason when we already have an answer. It is just causing confusion and more people to reachout to support which is obviously not in our favor, more requests may actually have them devalue this feature.
 
Why are people still calling & emailing cust care. Already someone on here has posted that people higher up the chain itself have given confirmation that PP is free for domestic use as of now and there are no changes.


It just seems you guys want them to devlaue this




MODS, can you please mark the above as solution ? the thread is getting longer for no reason when we already have an answer. It is just causing confusion and more people to reachout to support which is obviously not in our favor, more requests may actually have them devalue this feature.
There's no confirmation from nobody that PP is free if used domestically
 
Can you quote the text you want me to read?
Here you go -

I have got double confirmation from the BH and ZBH that there is nothing like paid visits using PP of Infinia, as of now. They have informed that the product team has been consulted by them and there is no any confirmation about the discussion of paid PP in domestic lounges.

However, one thing is sure that keeping in view the queries that they have been receiving and the pessimistic approach, the bank can definitely think that they could do so.
 
Here you go -
That's from MITC where generic statement was made mentioning unlimited lounge access for PP holders. SO there are 2 things here - Firstly there's no clear confirmation on this. If you speak to customer care, they will talk about the charges being levied if PP used domestically, MITC has a generic statement and SmartBuy portal is not in sync with the Infinia page on HDFC portal.
Secondly, since it's all open to our interpretations - I feel, we can still use PP domestically based on my discussion with an escalation manager. Also, they haven't clearly specified that using PP at domestic airports will incur charges (unlike other HDFC card)

The point is - there's no confirmation either ways from the bank but the fact is that they have changed their page and modified the lounge pdf clearly shows that they are discouraging us to use PP domestically. Now whether or not charges will be levied will be known to the users only after bank's confirmation or 2-3 months after the PP usage.
 
That's from MITC where generic statement was made mentioning unlimited lounge access for PP holders. SO there are 2 things here - Firstly there's no clear confirmation on this. If you speak to customer care, they will talk about the charges being levied if PP used domestically, MITC has a generic statement and SmartBuy portal is not in sync with the Infinia page on HDFC portal.
Secondly, since it's all open to our interpretations - I feel, we can still use PP domestically based on my discussion with an escalation manager. Also, they haven't clearly specified that using PP at domestic airports will incur charges (unlike other HDFC card)

The point is - there's no confirmation either ways from the bank but the fact is that they have changed their page and modified the lounge pdf clearly shows that they are discouraging us to use PP domestically. Now whether or not charges will be levied will be known to the users only after bank's confirmation or 2-3 months after the PP usage.
I am not even gonna argue with you.
They have clearly mentioned confirmation from BH & ZBH. Seems you just wanna keep the thread going for longer than it needs to be.
 
I am not even gonna argue with you.
They have clearly mentioned confirmation from BH & ZBH. Seems you just wanna keep the thread going for longer than it needs to be.
No such intentions, my friend. Keep it going won't help me. My points were clear. There's no confirmation either ways from the bank in black & white while you insist on something while could be misleading for many.
 
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