HDFC RM not responding to calls

[NewUser]

Hi,

I applied for an add-on card to my credit card in my wife's name. The RM took all necessary information(complete process was online and done in 5 mins) and told that it'd take 2-4 working days to dispatch the card and I'd receive the same. This was more than a month ago. Since then, I have been calling my RM and emailing as well, but he doesn't respond. The add-on card shows up in my HDFC app, but we never received it.

Can anyone help me regarding the next steps which I can take? Any escalation mail Id or number, or should I complain elsewhere?

Thank you!

 

[SSV]

Hi,

I applied for an add-on card to my credit card in my wife's name. The RM took all necessary information(complete process was online and done in 5 mins) and told that it'd take 2-4 working days to dispatch the card and I'd receive the same. This was more than a month ago. Since then, I have been calling my RM and emailing as well, but he doesn't respond. The add-on card shows up in my HDFC app, but we never received it.

Can anyone help me regarding the next steps which I can take? Any escalation mail Id or number, or should I complain elsewhere?

Thank you!

He/she must have moved on...to start a new job at the competitor..
Call Customer Support

 

[Shroud]

PNO ya MD desk pe ek email daal do, fir dekhna RM hi nahi uska boss bhi samne se call karega aur Ghar pe aake add on card deliver karega.....

 

[NewUser]

PNO ya MD desk pe ek email daal do, fir dekhna RM hi nahi uska boss bhi samne se call karega aur Ghar pe aake add on card deliver karega.....

Thanks. If you have it handy, can you share the PNO/MD email Id?

He/she must have moved on...to start a new job atcyhe competitor..
Call Customer Support

Thought of this, but then thought Customer Support would be too generic, so enquiring if any direct channels(mail Id or number) exist which I can reach out to. I don't have any.

 

[Revolutions]

Report to grievance cell via email they will call you automatically happened to be once.

 

[NewUser]

Report to grievance cell via email they will call you automatically happened to be once.

Can you please share the email of grievance cell?

 

[PrinceHeart]

Ye to naya case ho gaya. Aamtor par rm weekly call karta hai for fd and ulip.

 

[Wealth is my birth right!]

Hi,

I applied for an add-on card to my credit card in my wife's name. The RM took all necessary information(complete process was online and done in 5 mins) and told that it'd take 2-4 working days to dispatch the card and I'd receive the same. This was more than a month ago. Since then, I have been calling my RM and emailing as well, but he doesn't respond. The add-on card shows up in my HDFC app, but we never received it.

Can anyone help me regarding the next steps which I can take? Any escalation mail Id or number, or should I complain elsewhere?

Thank you!

Msg him/her that neighbor needs ulip
You will get immediately responded

 

[VasukiVasuki is verified member.]

Can you please share the email of grievance cell?

Just dm them on Twitter

 

[lxmxl]

Can you please share the email of grievance cell?

Grievance.Redressalcc@hdfcbank.com

You can use this email

 

[VasukiVasuki is verified member.]

Ye to naya case ho gaya. Aamtor par rm weekly call karta hai for fd and ulip.

Mine don't call

Initially called for FD only

Mf had mine fd more than 10 lakh
Reported in stf

 

[Lorddiesel]

Can you please share the email of grievance cell?

File complaint against RM here -

escalation@hdfcbank.com

 

[PrinceHeart]

Mine don't call

Initially called for FD only

Mf had mine fd more than 10 lakh
Reported in stf

Mine is some gal from ccu. She used to call every few days for fd. Now in my blocked call list.

 

[NewUser]

Just dm them on Twitter

Grievance.Redressalcc@hdfcbank.com

You can use this email

File complaint against RM here -

escalation@hdfcbank.com

Thanks. Will try these methods.

 

[VasukiVasuki is verified member.]

Mine is some gal from ccu. She used to call every few days for fd. Now in my blocked call list.

Why u block gal
🤬🤬

 

[PrinceHeart]

Why u block gal
🤬🤬

Fd ke alawa aur koi baat nahi karti thi 😂😂

 

[doraemon]

Why u block gal
🤬🤬

heheheheheheheheheheh. . .

 

[VasukiVasuki is verified member.]

Fd ke alawa aur koi baat nahi karti thi 😂😂

Don't block gurl
Give her number to @doraemon

 

[airbubble]

If you're an Imperia / Infinia / DCB user, you can use their Imperia hotline (+91 22 6171 7606) available 24*7. Or use the generic virtual relationship manager number (+91 80670 37504) and Press 2 in the menu to speak to the central rm.

 

[indraneal89]

If you're an Imperia / Infinia / DCB user, you can use their Imperia hotline (+91 22 6171 7606) available 24*7. Or use the generic virtual relationship manager number (+91 80670 37504) and Press 2 in the menu to speak to the central rm.

This is what I do usually.

I don't respond to my RM's calls. I think he's given up because he hasn't tried in a while