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Hdfc Smart buy irctc

  • Thread starter Thread starter PANK
  • Start date Start date
  • Replies Replies 26
  • Views Views 3K

PANK

TF Premier
I am facing issue in booking train ticket via Smartbuy
I tried three times amount debited from card but booking failed
Anyone faced this issue if yes then what is solution for that

Also suggest any other platform from where I can book ticket online with no convince charges
 
Due to medical emergency, I wanted to cancel my today's ticket. And something went wrong error keeps coming on smartbuy.
Lost my money sadly 🙁
 
Due to medical emergency, I wanted to cancel my today's ticket. And something went wrong error keeps coming on smartbuy.
Lost my money sadly 🙁
You could have canceled directly from IRCTC.. no need to go on vendor site
 
IRCTC doesn't allow us to cancel directly if ticket has been made via an agent.
But he could have called smartbuy and asked them to cancel.
I booked via 3rd party sites including smartbuy, and directly canceled using IRCTC mobile app.. it worked for me..
 
You could have canceled directly from IRCTC.. no need to go on vendor site
I will keep this in mind next time. And will try from both website and irctc app.
But I am gonna try mailing smartbuy people once and lets see what they do.
 
I booked via 3rd party sites including smartbuy, and directly canceled using IRCTC mobile app.. it worked for me..
It never worked for me. I booked through Amazon, Smartbuy and MMT. Whenever I tried, it never worked.

Irctc always used to say, go and cancel from where you booked 🙃
 
Last edited:
Guys, is there any specific smartbuy complaint/grievances email?
I mailed them at support@smartbuyoffers.co on friday morning and no reply yet 🙁
No, this is the one I sent mail and they replied after a day. Funny thing is they replied with wrong response like saved cards not working. And in a few minutes corrected the response. So don't have confidence with them. 😡

May be they are already in weekend mode 😄

You can try calling them in chargeable calls as below

18604251188/ 9986286688 (IVR 4 and 2)
 
Try With redbus
They are charging ₹20 as platform fees but you can get 75 flat discount all days
If you book train ticket on Wednesday you can get 12% discount

And mmt
You can get 10% discount from rupay credit card minimum one ticket price 500 to apply this offer
 
It looks like IRCTC is removed from Smartbuy. I don't know whether it is temporary to resolve the issue or permanent.
 
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