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HELP (IDFC BBPS PORTAL)

Abhi2004

TF Select
I paid my SBI card bill using online IDFC BBPS online website . Anyone can pay using the website cc or bank account doesn’t matter . It fetched my sbi card bill from BBPS and took me to PAYU gateway gave an option to pay the bill using Amazon wallet . Amount was deducted but it’s been 15 days no refund nor credit in sbi card .
IDFC customer service and nodal officer too is clueless about this matter . PayU just gave me transaction id and asking me to contact merchant . Complaint page on IDFC BBPS website is giving error.
Please help and guide me what should I should be doing 🙏. Amount is above 29k
 
I tried twice and failed both the times. Nearly 1 lakh is stuck now. Let me know if you got resolution.
Today i tried to make payment but amount got debited and no credit into bill payment stuck around rs 2 lakhs
Why do you guys take so much of a risk on a loophole. The money can get stuck for a long time
 
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