Update - Card approved.
A few days back wrote to the Nodal officer then got a reply that we are processing when checked status was back to square one asking for VKYC which was already done a month ago then again asking for documents I just ignored and tried the last option Twitter and wrote to the principal nodal officer "mentioning in detail multiple ticket id and no resolution" after 2 days started getting response on all mail wrote earlier to crm, escalation.. and that worked home verification done card approved with 80k limit