"Help Needed with Airtel Prepaid to Postpaid Migration, Billing Confusion, and Airtel Black Benefits!"

[Shraaj]

Hi all,

Four days ago, while exploring postpaid options in the Airtel Thanks app, I accidentally switched my Airtel prepaid plan to the ₹1199+GST Infinity Postpaid Plan (1 primary + 3 add-on connections) after confirming an OTP. Instantly, I received a message about a 100GB data credit. After realizing the switch, I contacted Airtel Black support to understand the compensation for unused prepaid validity.

Here’s what they told me:

• Airtel compensates for unused prepaid validity when switching to postpaid. For validity left on a prepaid plan, compensation is ₹200 for 1-28 days, ₹400 for 29-56 days, and ₹600 for 57-84 days.
• Compensation is credited as a maximum of ₹100 per billing period per number.

Here’s what happened with my numbers:

1. Primary Number: I had 4 days of prepaid validity, so Airtel said I’d get ₹200, though only ₹100 is showing this billing cycle and can get 100Rs in next bill cycle but lacks transparency.
2. Add-on Number 1: 59 days of validity left, promised ₹600, but only ₹100 showed up. Airtel said I’d receive ₹100/month in future bills, but I’m still concerned about transparency.
3. Add-on Number 2: 29 days of validity, so I should get ₹400. However, no credit appeared, and Airtel insists there was no remaining validity. This is my biggest issue.
4. Add-on Number 3: 12 days of validity, eligible for ₹200. I’m waiting to address this until my other add-on Number 2, credit issue is resolved.

• Airtel customer service couldn’t retrieve my prepaid recharge history, despite me sharing screenshots and transaction IDs.
• My prepaid recharge history section in the Airtel Thanks app disappeared post-migration, so I can’t verify validity details myself.
• I’ve reached out to Airtel support (121 and Appellate), but the response has been limited, and I don’t have any Airtel stores nearby (the closest one is 200km away).

Questions:

1. Is there an official capping on compensation credits per billing period?
2. Has anyone experienced similar issues with postpaid migrations and compensation for leftover prepaid validity?
3. Any tips on verifying my previous validity to Airtel without access to the prepaid transaction history in the app?
4. If I link my current plan to Airtel Black along with my Airtel postpaid Wi-Fi, the total would be around ₹1885. Since my Airtel Axis Credit Card has a cashback limit of ₹250, can I split the payment (e.g., ₹1000 on one card and the rest on a second Airtel Axis card) to maximize cashback in Airtel Black?
5. My Airtel Postpaid Infinity Plan (₹1199) offers OTT benefits: Hotstar and Prime for 1 year each. I’ve heard that migrating to Airtel Black may remove these OTT benefits as they’d switch to the Black plan’s offerings. Is this true?

Any guidance would be greatly appreciated. Thanks for reading!

 

[D₹V]

Dal-le hain saa-le 🤣🤣🤣.

Inke liye bhi RBI ombudsman jaisa scheme banna chahiye.

Main balance kha jate Port pe, pahle bolte transfer ho jaega par hota nahi.