Higher authority to complaint for Airtel Thanks App Utility Payment

[koushik32]

I have paid bill on 17th March, still it is showing the same status

Same bro, I also paid the electricity bill on 17th March and still it's showing in progress. I already contacted Axis credit cards customer support, but they mentioned the payment is done from there side and Airtel customer care don't able to help in any way. I seriously don't understand what to do now

 

[Card_Crafter]

Did it get resolved? And if yes can you please tell how did that happen and how much time did it take?

Hi, I know it's been a while, but can you remember when did you get the refund. Mine has been stuck for past 2 days.

Yes its resolved. I have received the refund automatically. Don't remember after how many days though. It's been a long time.

You will get the refund don't worry.

 

[VSC]

I received my refund today for the transaction done on 17th

 

[ravindra420]

Yes, just check now, my refund also received. But transaction status is still in progress, waise ab chahe success ho jaye, apna paisa aa gya 😃😅

 

[VSC]

Yes, just check now, my refund also received. But transaction status is still in progress, waise ab chahe success ho jaye, apna paisa aa gya 😃😅

Ya transaction still in progress but hoping to get cashback for the transaction 😀

 

[murali_7]

Same problem.
I did transaction on 18th march using axis airtel cc since then its showing “payment in progress “
Show i try to again on different platform?
In my case BBPS transaction id not generated.

Received refund

 

[fit_future]

In the event that your concerns are not resolved by customer support, escalate your complaint to the Airtel Nodal Officer or Appellate Authority. Visit Airtel’s official website for contact details and a structured complaint process to ensure a swift resolution.